IT Technical Support Engineer
KEY BUSINESS GROUP FOR INVESTEMENT LLC
Total years of experience :8 years, 10 Months
• Monitor and maintain the server, computer systems OS and networks of an organization, VLAN .MS Outlook config. & troubleshoot. Remote assistance/Remote desktop.
• Install and configure network device, OS, diagnose h/d and s/w faults and solve technical and applications problems, either over the phone or in person.
• Daily Backup of important company data using ARECA Back-up.
• Antivirus /Kaspersky /Symantec install and update.
• Assisting client for Business Setup, trade license New/Renew, Immigrations, Ministry of Labor, Tas’heel, Dubai Court/Notary, ETC.
• Monitor and maintain the server, computer systems OS and networks of an organization, VLAN .MS Outlook config. & troubleshoot. Remote assistance/Remote desktop.
• Install and configure network device, OS, diagnose h/d and s/w faults and solve technical and applications problems, either over the phone or in person.
• Daily Backup of important company data using ARECA Back-up.
• Antivirus /Kaspersky /Symantec install and update.
• Assisting client for Business Setup, trade license New/Renew, Immigrations, Ministry of Labor, Tas’heel, Dubai Court/Notary, ETC.
1.Monitor and maintain the computer systems and networks of an organization.
2.Install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.
3.Routine server maintenance and monitoring
4.Maintaining the inventory.
-Information retrieval officer
-Customer support executive
Handling escalated calls and providing level 1 & level 2 Technical Support to end-users.
Installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems.
Maintained the timely back-up of important data and management resources