Customer Services Representative
K-Electric
Total years of experience :12 years, 7 Months
Dealing with consumers for their billing queries.
Working on two different SAP Modules (CRM and ISU) for Billing and Invoicing.
Using different T-codes as per consumer need and facilitation.
Coordination and interaction with other department of the organisation to resolve complaints of the consumers.
Generating Reports.
Answering inbound calls as well as assist customers who have specific inquiries.
Building customer’s interest in the services and products offered by the company.
Providing personalized customer service of the highest level.
Coordination and interaction with other units of the Bank to resolve complaints and other issues.
Extra Assignments:
Conduct training / refreshers of Product Changes and Updates for the team.
Making purchase orders of new titles book.
Data entry of new titles of books and existing books.
Coordination and interaction with customers and publishers regarding the books.
Presenting profile of the firm to the prospective customers.
Building image regarding services and products offered by the firm for business development.
Maintain the pipeline of customers and follow-ups regarding the product.
Providing personalized customer service of the priority level.
Building customer’s interest in the services on operational level.
Resolving customer’s queries on branch based.
Manage the branch floor