Salnish Salnish Ali

Identify the potential customers across South Asia, Africa & Far East countries to understand their
spares/repairs/manpower requirements.
Handling a team of customer service officers.
Processing sales orders, checking of order confirmation on system, liase with the MJBI UK to get better delivery dates for
the urgent orders.
Preparing local purchase order, follow up for order confirmation and negotiating with supplier for better price & delivery.
Follow up with MJBI UK for the import shipments/shipping of orders with respective documents.
Monitor product import or export processes to ensure compliance with regulatory or legal requirement.
Verifying/approving local supplier invoices & forwarding to accounts department for processing payment.
Tracking the status of import shipments, liase with Oil Fields Supply Centre (OSC) for shipment clearance and delivery to
the warehouse as per the schedule.
Customs documentation / preparation of shipping documents and arranging the delivery of shipments as per our delivery
terms & customer’s requirements.
Verifying & confirming the BL / AWB drafts.
Preparing Letter of Credit documents and submission to the bank on clean basis without any descrepancy, bank
documents / cash against documents, customs & shipping documents followed by negotiating documents in compliance to
contractual terms and conditions.
Arranging import-export and local delivery of shipments; negotiating freight rates for various shipping requirements with
freight forwarders.
Verifying/approving transporters, freight forwarders, OSC invoices and forwarding to accounts department for processing
payment.
Processing daily sales invoices and follow up on payment with concerned sales team/customers.
Preparing various statements for customers, agents & top level managers including monthly Board report.
Maintain and manage the customer complaint and quality log for review with the team to ensure root cause and corrective
actions are implemented and feedback provided to the customer.
Maintain good relation with clients.
To work safely and in accordance with all company health, safety and environmental rules and recommendations, and be
proactive in maintaining safe working environment.
Managing client accounts from every aspect.

To respond to a large number of incoming calls & emails, ensuring these are dealt within a prompt and efficient manner,
meeting the requirements of the department, and MJB’s commitment to the customer.
Acknowledge all enquiries and prepare tender documents in consultation with Regional Area Manager and Commercial
Manager.
Ensure timely submission of quotations and tender documents.
Acknowledge orders from clients and enter the same into the company integrated business system.
Expedite sales orders through the company integrated business system and where required, liase with workshop &
logistics to ensure deliveries are on schedule.
Preparing shipping documents (invoice, packing list and other related documents).
Handling Letter of Credit.
Preparing and issuing invoices for all relevant customer orders relating to spares, repairs and manpower services thereby
chasing customers for payments.
Preparing various statements for customers, agents& top level managers.
Maintain and manage the customer complaint and quality log for review with the team to ensure root cause and corrective
actions are implemented and feedback provided to the customer.