Business Development Officer
kuza systems
Total years of experience :5 years, 5 Months
• Introducing the company’s information capabilities to prospective customers and crafting proposals based on the customer's needs.
• Collaborate with sales teams by bringing innovative lead-generation ideas to each weekly meeting.
• Developing a business development strategy focused on financial gain
• Conduct research to identify new markets and customer needs
• Provide trustworthy feedback and after-sales support
• Nurturing and expanding the company’s relationship with customer accounts of all sizes.
• Providing regular reporting of pipeline, forecasts, and customer feedback
• Handling in and outbound calls/business and converting them into our sales funnel.
• Introducing the company’s information capabilities to prospective customers and crafting proposals based on the customer's needs.
• Collaborate with sales teams by bringing innovative lead-generation ideas to each weekly meeting.
• Developing a business development strategy focused on financial gain
• Conduct research to identify new markets and customer needs
• Provide trustworthy feedback and after-sales support
• Nurturing and expanding the company’s relationship with customer accounts of all sizes.
• Providing regular reporting of pipeline, forecasts, and customer feedback
• Handling in and outbound calls/business and converting them into our sales funnel.
CUSTOMER EXPERIENCE EXCELLENT SPECIALIST/ CUSTOMER SUCCESS REPRESENTATIVE.
DATA INTEGRATED LTD, NAIROBI
• To enhance customer experience, to help customer's complete purchases, upgrades/returns and frequently provide necessary technical assistance.
• To generate more downstream impacts by doing more reselling, better retention and adding more purchase value.
• Collaboration with the internal departments to optimize customer services, tracking all customer engagement, identifying customers' needs and taking steps to maintain positive experiences, analyzing customer feedback on product ranges and new releases.
• Act as a customer advocate to promote customer loyalty, by understanding what success means to them.
• Mastering our stakeholders needs and wants and being on the know for any new users in the market.
• Collect prompt and accurate customer feedback and doing a follow up with them to know whether the solution worked.
• Stay current on all industry trends related to transport and delivery management platforms within the logistics and last-mile delivery space and provide internal recommendations and customer feedback
• Keeping informed of industry trends and new CRM technology.
• Documenting customer complaints and compliments as well as their technical issues.
• Supporting customers with onboarding including user requirements gathering, site visits, presentations and trainings of their staffs.
• Working and collaborating with QA to ensure timely delivery of quality features.
• Gathering market and customer information, and feedback to the organization for future product development