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salsabil khelifa, Telephone Operator

salsabil khelifa

Telephone Operator·IFH

Algeria

Master's degree, Food Biotechnology

Work experience

Total years of experience: 5 years, 5 months

Telephone Operator

February 2025 - Present

IFH

Dubai, United Arab Emirates

February 2025 - Present

• Handling and managing incoming calls professionally
• Providing clear and accurate information to callers
• Adapting quickly to different situations and client needs
• Organizing daily tasks and call priorities
• Ensuring customer satisfaction through effective
communication Working efficiently within a remote team environment

Company industry:
Non-profit Organization
Job role:
Customer Service and Call Center

E-commerce Sales Associate

January 2020 - January 2024

freelance

Guelma, Algeria

January 2020 - January 2024

• Online sales of womens products
• Customer communication and order management
• After-sales support and client satisfaction

Company industry:
Sales Outsourcing

Food and wáter Quality Controller

January 2023 - February 2023

|Public Health Department Guelma

Guelma, Algeria

January 2023 - February 2023

Company industry:
Food & Beverage Production

Food Production Quality Controller

January 2023 - January 2023

Amor Ben Amor Conserverie

Guelma, Algeria

January 2023 - January 2023

Company industry:
Food & Beverage Production

Food Production Quality Controller

March 2022 - April 2022

EURL BENI FOUGHAL

Guelma, Algeria

March 2022 - April 2022

Company industry:
Food & Beverage Production

Food Production Quality Controller

March 2022 - April 2022

|DUCIC MERMOURA Guelma

Guelma, Algeria

March 2022 - April 2022

Company industry:
Food & Beverage Production

Education

Institute of Nutrition, INATAA

June 2025

June 2025

Master's degree, Food Biotechnology

Algeria

GPA (point): 16 out of 20

GPA (point): 16 out of 20

Institute of Applied Sciences and Techniques (ISTA) – Oum El Bouaghi

June 2023

June 2023

Bachelor's degree, Valorization and Quality of Agri-Food Products

Algeria

Skills

ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
CALL CENTER EXPERIENCE
Intermediate
CALL CENTER EXPERIENCE
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
SWITCHBOARD OPERATOR
Intermediate
SWITCHBOARD OPERATOR
Intermediate
WILLINGNESS TO LEARN
Intermediate
WILLINGNESS TO LEARN
Intermediate

Languages

Arabic
Beginner
English
Beginner
French
Beginner
Spanish
Beginner

Training and Certifications

Certifications
Application of the HACCP System
Professional License – Valorization and Quality of Agri