Customer Service
vodafone
Total years of experience :18 years, 2 Months
•Answer phones and respond to customer requests
•Sell product and place customer orders in computer system
•Provide customers with product and service information
•Up sell products and services
•Follow-up on customer inquires not immediately resolved
•Recognize, document and alert the supervisor of trends in customer calls
•Recommend process improvements
•Other duties as assigned
facilities for people whom have disability-international meeting conference in (Arab Organization for persons with disabilities and we success for get job to ten propels two in Oman, three in Lebanon and five in Egypt )
•Working closely with departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures
•Promoting equality and diversity as part of the culture of the organization
preparing staff handbooks
•undertaking regular salary reviews
•administering payroll and maintaining employee records
•recruiting staff - this includes developing job descriptions and person specifications,
•Preparing job adverts, checking application forms, short listing, interviewing and selecting candidates.
•Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations
•performed customer verifications
•entered and processed customer orders
•maintained customer profile accounts
•prepared all email correspondence relating to customer services
•addressed customer account queries and problems
•provided ongoing support to customers
•Performed Customer Verifications
•Entered And Processed Customer Orders
•Expedited Orders
•Maintained Customer Profile Accounts
•Prepared All Email Correspondence Relating To Customer Services
•Addressed Customer Account Queries And Problems
•Provided Ongoing Support To Customer
