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Mohamed Tofaily, General Manager Operations

Mohamed Tofaily

General Manager Operations·Noor International General Trading

Kuwait

Bachelor's degree, Electronics

Work experience

Total years of experience: 25 years, 5 months

General Manager Operations

June 2020 - Present

Noor International General Trading

Hawali, Kuwait

June 2020 - Present

• Planning the opening of the business and launching the operation officially on January 2021.
• Hiring the team members and training them. Placing their roles and identifying each
individual daily / monthly duties and responsibilities.
• Making Gap analysis of the competitor brands existing in Kuwait market, and deciding what
brands to import and placing the orders, and implementing special pricing criteria.
• Designing & Implementing the branding of the central market.
• Designing & Implementing shelfing system in the warehouse based on FIFO strategy.
• Implementing new ERP system and centralizing the whole inventory system and linking all
scales automatically with the pricing module.
• Controlling the orders and analyzing what to buy to guarantee organizational well-being
Purchase materials, plan inventory and ensure warehouse efficiency.
• Managing communicating with suppliers (local & international), negotiating for better deals.
• designing the market shelfing and dividing it into categories, and introducing the instore
shelves renting criteria to 3rd parties to sell their products in our market.
• Planning & Implementing the online platform to launch our e-commercial online store.
• Managing the cashflow of the business and placing budgets for each department.
• Monitoring the daily sales and engaging in enhancing the sales team performance.
• Implementing promo packages, and starting fresh Juice production unit; that decreased our
wasted products up to 75%.
• Planning the opening and launching of our branded coffee shop and restaurant inside our
market.
• Managing the legalization of the company (licenses, permissions, contracts … etc.)
• Designing new Workflow system along with new procedures to control the flow of products
from receiving, transferring, to selling, with documentation for each stage to control and
avoid inventory discrepancy.
• Placing strategic methods for costing and pricing to guarantee accurate calculation of landed
cost and targeted profit margin as per our business plan.

Company industry:
Retail & Wholesale
Job role:
Management

G.M Operations

January 2020 - Present

Noor International General Trading Company

Hawali, Kuwait

January 2020 - Present

• Planning the opening of the business and launching the operation officially on January 2021.
• Hiring the team members and training them. Placing their roles and identifying each
individual daily / monthly duties and responsibilities.
• Making Gap analysis of the competitor brands existing in Kuwait market, and deciding what
brands to import and placing the orders, and implementing special pricing criteria.
• Designing & Implementing the branding of the central market.
• Designing & Implementing shelfing system in the warehouse based on FIFO strategy.
• Implementing new ERP system and centralizing the whole inventory system and linking all
scales automatically with the pricing module.
• Controlling the orders and analyzing what to buy to guarantee organizational well-being
Purchase materials, plan inventory and ensure warehouse efficiency.
• Managing communicating with suppliers (local & international), negotiating for better deals.
• designing the market shelfing and dividing it into categories, and introducing the instore
shelves renting criteria to 3rd parties to sell their products in our market.
• Planning & Implementing the online platform to launch our e-commercial online store.
• Managing the cashflow of the business and placing budgets for each department.
• Monitoring the daily sales and engaging in enhancing the sales team performance.
• Implementing promo packages, and starting fresh Juice production unit; that decreased our
wasted products up to 75%.
• Planning the opening and launching of our branded coffee shop and restaurant inside our
market.
• Managing the legalization of the company (licenses, permissions, contracts … etc.)
• Designing new Workflow system along with new procedures to control the flow of products
from receiving, transferring, to selling, with documentation for each stage to control and
avoid inventory discrepancy.
• Placing strategic methods for costing and pricing to guarantee accurate calculation of landed
cost and targeted profit margin as per our business plan.

Company industry:
Retail & Wholesale

Operations Manager

June 2019 - April 2020

Saraya palace restaurant

Hawali, Kuwait

June 2019 - April 2020

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

operations manager

September 2017 - December 2019

Ali Abdulwahab Al Mutawa

Al Kuwait, Kuwait

September 2017 - December 2019

o Managing the operations of the Retail Division having 5 branches, service center and 3 warehouses.
o Managing the operations of the Events Management division.
o Managing communicating with suppliers, negotiating for better deals.
o Opening new sales channels by creating 3rd party agreements especially in events management division, while for the retail division, by engaging with most efficient online ecommerce web-stores, and throughout online apps.
o Controlling the orders and analyzing what to buy to guarantee organizational well-being Purchase materials, plan inventory and ensure warehouse efficiency
o Studying, planning, and processing of opening new showrooms for the Retail Division.
o Examine financial data/statements and use them to improve profitability.
o Monitoring the performance of Stores operations from Sales to Logistic to Legalization.
o Creating a smooth workflow Processes for Logistic, HR, & Finance divisions to guarantee the quality performance and better communication between company divisions.
o Contribute towards the achievement of company’s strategic and operational objectives
o Recruit, train, supervise and appraise human resources
o Developing the company IT infra-structure through analyzing and monitoring the performance of the Software being used, and by being always updated about the latest technology available in the market.
o Contributing in planning and implementing the company e-commerce web store.

Company industry:
Home Accessories & Decor
Job role:
Management

Operations Manager

January 2017 - December 2019

Ali Abdul Wahab Al Mutawa Com. (AAW)

Hawali, Kuwait

January 2017 - December 2019

• Managing the operations of the Retail Division having 5 branches, service center and 3
warehouses.
• Managing the operations of the Events Management division.
• Managing communicating with suppliers, negotiating for better deals.
• Opening new sales channels by creating 3rd party agreements especially in events
management division, while for the retail division, by engaging with most efficient online
ecommerce web-stores, and throughout online apps.
• Controlling the orders and analyzing what to buy to guarantee organizational well-being
Purchase materials, plan inventory and ensure warehouse efficiency
• Studying, planning, and processing of opening new showrooms for the Retail Division.
• Examine financial data/statements and use them to improve profitability.
• Monitoring the performance of Stores operations from Sales to Logistic to Legalization.
• Contribute towards the achievement of companys strategic and operational objectives
• Recruit, train, supervise and appraise human resources
• Developing the companys IT infra-structure through analyzing and monitoring the
performance of the Software being used, and by being always updated about the latest
technology available in the market.
• Contributing in planning and implementing the company e-commerce web store.

Company industry:
Retail & Wholesale

Operations Manager

January 2012 - October 2017

Extreme Sports L.L.C

Al Kuwait, Kuwait

January 2012 - October 2017

o Managing the operations of the Retail Division having 4 branches in Kuwait and two warehouses.
o Managing the operations of the corporate distribution division, being the exclusive distributor in GCC for more than 25 international brands.
o Managing communicating with suppliers, negotiating for better deals.
o Opening new sales channels all over the GCC.
o Controlling the orders and analyzing what to buy to guarantee organizational well-being Purchase materials, plan inventory and ensure warehouse efficiency
o Studying, planning, and processing of opening new showrooms for the Retail Division.
o Examine financial data/statements and use them to improve profitability.
o Monitoring the performance of Stores operations from Sales to Logistic to Legalization.
o Creating a smooth workflow Processes for Logistic, HR, & Finance divisions to guarantee the quality performance and better communication between company divisions.
o Contribute towards the achievement of company’s strategic and operational objectives
o Recruit, train, supervise and appraise human resources
o Developing the company IT infra-structure through analyzing and monitoring the performance of the Software being used, and by being always updated about the latest technology available in the market.
o Contributing in planning and implementing the company e-commerce web store.

Company industry:
Retail & Wholesale
Job role:
Management

Operations Manager

January 2012 - January 2017

Extreme Sports – Retail & Distribution Co.

Al Asimah, Kuwait

January 2012 - January 2017

• Managing the operations of the Retail Division having 4 branches in Kuwait and two
warehouses.
• Monitoring and maintaining the visual merchandising as per franchise rules and regulations.
• Managing the operations of the corporate distribution division, being the exclusive
distributor in GCC for more than 25 international brands.
• Managing communicating with suppliers, negotiating for better deals.
• Opening new sales channels all over the GCC.
• Controlling the orders and analyzing what to buy to guarantee organizational well-being
Purchase materials, plan inventory and ensure warehouse efficiency
• Studying, planning, and processing of opening new showrooms for the Retail Division.
• Examine financial data/statements and use them to improve profitability.
• Monitoring the performance of Stores operations from Sales to Logistic to Legalization.
• Creating a smooth workflow Processes for Logistic, HR, & Finance divisions to guarantee the
quality performance and better communication between company divisions.
• Contribute towards the achievement of companys strategic and operational objectives
• Recruit, train, supervise and appraise human resources
• Developing the company IT infra-structure through analyzing and monitoring the
performance of the Software being used, and by being always updated about the latest
technology available in the market.
• Contributing in planning and implementing the company e-commerce web store.
• Coordinating the administration and legalization issues of the company and having Strong
Background about government terms & regulations related to business requirements.

Company industry:
Retail & Wholesale

Regional Manager

May 2009 - December 2011

Retail Pro MEA

Hawali, Kuwait

May 2009 - December 2011

o Regional Manager for Kuwait, Pakistan, Qatar, Bahrain, and Lebanon territory.
o Development Manager; putting development plan and design for new software applications.
o Handling the whole operations in my authorized territory, including placing marketing strategies, and making sales, plus achieving deals with business partners as resellers in other countries.
o Studying the KPI (Key Performance Indicators) of the whole business and taking decisions for achieving better profitability.
o Generates Sales - financial control of the branch /Territory. Team Management /develops up skills all roles in branch with quality feedback and implements strategy to help team drive sales. Delivers corporate strategy & vision. Maintains and endorses customer service to New Accounts and existing creating an Efficient respected unit.
o Monitors and manages performance (i.e. sales, costs, labor productivity, stock mix and range, , clients complaints, …) for all in the assigned area, directing the branch with clear recommendations on improvement actions/priorities.
o Developing integration modules of our Retail Solution with several ERP solutions like Oracle Financial R12, Great Plains, Navision, and Accountmate.
o Making gap analysis and study requirements for software customizations and adaptations to meet customer needs.

Company industry:
IT Services
Job role:
Management

RetailPro ME Regional Manager

January 2009 - December 2011

Principles Group International

Hawali, Kuwait

January 2009 - December 2011

• Regional Manager for Kuwait, Pakistan, Qatar, Bahrain, and Lebanon territory.
• Development Manager; putting development plan and design for new software applications.
• Handling the whole operations in my authorized territory, including placing marketing
strategies, and making sales, plus achieving deals with business partners as resellers in other
countries.
• Studying the KPI (Key Performance Indicators) of the whole business and taking decisions for
achieving better profitability.
• Generates Sales - financial control of the branch & Territory. Team Management develops
up skills all roles in branch with quality feedback and implements strategy to help team drive
sales. Delivers corporate strategy & vision. Maintains and endorses customer service to New
Accounts and existing. Creating an efficient respected unit.
• Monitors and manages performance (i.e. sales, costs, labor productivity, stock mix and
range, , clients complaints, …) for all in the assigned area, directing the branch with clear
recommendations on improvement actions/priorities.
• Developing integration modules of our Retail Solution with several ERP solutions like Oracle
Financial R12, Great Plains, Navision, and Accountmate.
• Making gap analysis and study requirements for software customizations and adaptations to
meet customer needs.

Company industry:
IT Services

Administration & IT Manager

January 2007 - April 2009

ARCADIA

Al Kuwait, Kuwait

January 2007 - April 2009

o Operations manager: handling the whole operations of Luxury stores.
o Monitoring the Logistic division and contributing in placing orders.
o Controlling shipping, costing and pricing.
o Monitoring & auditing the financial statements with the finance division to improve their performance and accuracy.
o Manage the IT infrastructure of the organization from Hardware & Software.

Company industry:
Retail & Wholesale
Job role:
Management

Admin & IT - Manager

January 2007 - January 2009

Arcadia Company –

Al Asimah, Kuwait

January 2007 - January 2009

• Operations manager: handling the whole operations of Luxury stores.
• Monitoring the Logistic division and contributing in placing orders.
• Controlling shipping, costing and pricing.
• Monitoring & auditing the financial statements with the finance division to improve their
performance and accuracy.
• Manage the IT infrastructure of the organization from Hardware & Software.

Company industry:
Architecture

IT Consultant & Project Management

August 2001 - September 2007

Integrated Digital Systems

Beirut, Lebanon

August 2001 - September 2007

\[IT & Project Management\]

o Project manager of many big companies. Fomaco (factory of Sponge and mattress) more than five branches in Lebanon; Beauty Home (Texture and furniture Factory) eight branches (six in Lebanon, one in Syria and one in Emirate); Rawabi Fayfa (Three main branches in Saudi Arabia: Jeddah, Riyadh, Dammam ).
o ERP Project manager in Gulf region (Lebra Financials)
o Business Development Executive in Gulf region.


\[Software Development\]

o Development: programming using Visual Basic, Microsoft SQL Server 2000/2005/2008, PHP, MySQL, SQL Data Analysis (data warehouse), Visual FoxPro, reporting using Crystal Report.
o Database administration and maintenance and data conversion.
o Development of barcode & label printing applications.
o Debugging and Implementation of special development needed by the customers.
o Implementation and development on Navision 4.0 ERP System

\[Technical Support\]

o Application Support: Solving problems concerning Microsoft SQL Server, Visual Basic and Web Server.
o System Support: Computer & Servers assembly, Operating System installation and configuration, Hardware and Software troubleshooting.
o Training& Implementation: planning, Training employees on accounting system, inventory control system, Human resources application and archiving systems etc. Planning and putting a complete workflow procedure for any kind of retail or production business.

Company industry:
IT Services
Job role:
Management

Digital Systems Business Development Manager

January 2001 - January 2007

(Lebra

Beirut, Lebanon

January 2001 - January 2007

Project manager of company main clients: Fomaco (factory of Sponge and mattress) more
than five branches in Lebanon; Beauty Home (Texture and furniture Factory) eight branches
(six in Lebanon, one in Syria and one in Emirate); Rawabi Fayfa (Three main branches in
Saudi Arabia: Jeddah, Riyadh, Dammam ). manager in Gulf region Financials) Business Development Executive in Gulf region.
• Development: programming using Visual Basic, Microsoft SQL Server 2000/2005/2008, PHP,
MySQL, SQL Data Analysis (data warehouse), Visual FoxPro, reporting using Crystal Report.
• Database administration and maintenance and data conversion.
• Development of barcode & label printing applications.
• Debugging and Implementation of special development needed by the customers.
• Implementation and development on Navision 4.0 ERP System,
• Application Support: Solving problems concerning Microsoft SQL Server, Visual Basic and
Web Server.
• System Support: Computer & Servers assembly, Operating System installation and
configuration, Hardware and Software troubleshooting.
• Training& Implementation: planning, Training employees on accounting system, inventory
control system, Human resources application and archiving systems etc.

Company industry:
Banking

Education

Lebanese University

August 2001

August 2001

Bachelor's degree, Electronics

Lebanon

GPA (percentage): 85%

GPA (percentage): 85%

Electronic engineering

Lebanese University

January 2001

January 2001

Bachelor's degree, Electronic And Computer Engineering

Lebanon

Skills

Business Operations Management
Expert
Business Operations Management
Expert
Sales Operations
Expert
Sales Operations
Expert
IT Consultancy
Expert
IT Consultancy
Expert
IT Solutions
Expert
IT Solutions
Expert
Business Development
Expert
Business Development
Expert
Project Management
Expert
Project Management
Expert
Teamwork
Expert
Teamwork
Expert
IT
Expert
IT
Expert
Business Planning
Expert
Business Planning
Expert
Manpower Building & Training
Expert
Manpower Building & Training
Expert
Sales & Negotiation
Expert
Sales & Negotiation
Expert
Electronics
Expert
Electronics
Expert
Administration
Expert
Administration
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Operation
Expert
Operation
Expert
Management
Expert
Management
Expert
Business Operations Management
Expert
Business Operations Management
Expert
Sales Operations
Expert
Sales Operations
Expert
IT Consultancy
Expert
IT Consultancy
Expert
IT Solutions
Expert
IT Solutions
Expert
Business Development
Expert
Business Development
Expert
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
ENTREPRENEURSHIP
Intermediate
ENTREPRENEURSHIP
Intermediate
GAP ANALYSIS
Intermediate
GAP ANALYSIS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PRICING STRATEGIES
Intermediate
PRICING STRATEGIES
Intermediate
PROFIT MARGINS
Intermediate
PROFIT MARGINS
Intermediate
SALES
Intermediate
SALES
Intermediate
SELLING TECHNIQUES
Intermediate
SELLING TECHNIQUES
Intermediate
WORKFLOW AUTOMATION
Intermediate
WORKFLOW AUTOMATION
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Memberships

Pro-vision Sports Management

Handling Race Result Timing System

September 2012

Hobbies and interests

Cycling

Completed Triathlon Competition on 2014

Fishing