-Administrator-Personal Assistant
Etihad Rail DB
Total years of experience :4 years, 2 Months
• Handled end-to-end accountability towards answering phone calls, greeting the caller and transferring their calls to respective employees in the company.
• Maintained an effective system to note down messages from callers and share them later with relevant employees in case of their absence from office.
• Interacted with various vendors, suppliers and distributors authorized by the company for the purposes of placing orders, coordinating logistics, clearing payments etc.
• Ensured that the telephone list of the company is updated and readily available at the reception desk, in order to facilitate prompt communication with various parties.
• Collaborated with the housekeeping department to maintain proper upkeep of the reception area and office lobby, to create a good impression over visiting personnel.
• Functioned as the front desk in-charge, responsible for collecting packages, signing order receipts and distributing these to the respective employees.
• Liaised with the post authorities and private courier service providers to receive daily mail, followed by sorting and distribution on a prompt basis.
• Administered control over fax communications, employee business cards printing, office stationary ordering and reception lobby’s daily operations.
• Tasked with the responsibility to handle conference rooms’ booking with major role in avoiding and / or settling booking related conflicts.
• Ensured that the necessary requirements such as facilities for video conferencing, tele conferencing, business presentations etc, are available in the room booked for meetings.
• Arranged the meeting room prior to conference, with the necessary supplies of stationary, flip chart, and other audio-visual infrastructure.
• Ascertained the readiness of meeting rooms by guiding the housekeeping staff to clean the place and organize the entire meeting area as per industry best standards.
• Provided a warm welcome to the attendees and visitors at the reception desk and escort them to the meeting room during conferences.
• Appointed appropriate manpower for handling the refreshment order of meeting attendees and ensure that all refreshments are
delivered in a timely manner.
• Functioned as the executive assistant to various department heads, stakeholders and senior managers within the company, focused on handling their personal schedules.
• Rendered necessary assistance and guidance to process catering requests, handle day-to-day petty cash spending and accounting operations.
• Worked as an assistant to the HR and Administration departments while catering to the various administrative requirements of the office facility.
• Handled the collection and further submission of performance reports from finance, administration, HR, procurement, logistics, and document control departments.
• Involved in the drafting and typing of business documents for various purposes, as per the requirements raised by management level employees.
• Managed business correspondence with third parties, including other companies, vendors, suppliers, client-side executive as well as external stakeholders.
• Undertook the routine duties of the Personal Assistants during their leaves and report to the Chief Corporate Service Officer on a periodic basis.
• Performed various tasks assigned by the company as a call center executive, and worked in a fast-paced environment to deliver desired results.
• Handled clients calls and focused on consistently achieving the pre-defined performance benchmarks in terms of speed, accuracy and volumes.
• Understood client issues, analyzed their requirements and accordingly provided necessary support to oversee suitable resolution of their problems.
• Extended optimum customer service to all calling customers and worked towards the maximization of client satisfaction levels through proactive client query handling.
• Utilized efficiency in assessing client needs, grasped various situations and applied business judgment to help clients in their queries, inquiries and complaints.
• Provided necessary guidance and support to clients for the upgradation of their internet and TV home services delivered by the company.
• Rendered assistance to clients with respect to the processing of online bill payments and resolved all payment-related complaints or escalations.
• Scheduled and conducted periodic performance reviews for various other customer service representatives, evaluated individual performances and suggested measures for improvement.
• Initiated and executed innovative programs to reduce query resolution time, improve customer satisfaction percentage and decrease the volume of technical problems.
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