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Samadhi wickramaarachchi , Guest Service Associate

Samadhi wickramaarachchi

Guest Service Associate·chocomelt

Sri Lanka

High school or equivalent, F

Work experience

Total years of experience: 4 years, 6 months

Guest Service Associate

November 2021 - February 2024

chocomelt

Riyadh, Saudi Arabia

I found this job using Bayt.com

November 2021 - February 2024

- Resolved customer disputes in a professional manner while maintaining positive relationships.

- Utilized problem solving skills when dealing with difficult situations or dissatisfied customers.

- Performed cashier duties accurately, including processing payments and issuing receipts.

- Promoted Chocomelt restaurant brand loyalty programs to encourage guest participation.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Hostess

January 2017 - January 2018

Hotels(PVT)LTD

Sri Lanka

January 2017 - January 2018

Banquet operations and helped on banquet whenit’s busy.
-Maintainedfamiliaritywithmenuitems, specials, andrestaurant
information.
- Mis-en-placeforbreakfastservices.
EarlsRegency As a Training Barwoman/waitress (2015)
Hotel, Kandy - Tookcustomer orders and delivering foodand beverages.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

helper

January 2015 - January 2016

IDS

United Arab Emirates

January 2015 - January 2016

Tookaccuratefoodand drinks orders, using a POS

Company industry:
IT Services
Job role:
Support Services

Education

Dimension International College

May 2021

May 2021

High school or equivalent, F

Singapore

courses: Anthony’s GCE O/LEnglishMedium(2008) – Passed Girls’College GCE A/LLanguages (2011) - Passed Kandy

dimensions international singapore

April 2018

April 2018

Bachelor's degree, Hospitality And Hotel Management

Singapore

Dimensions International

January 2017

January 2017

Bachelor's degree, Hotel And Tourism management

Singapore

GPA (rating): Good

GPA (rating): Good

Dimension Successfully Completed
View attachment

Skills

Complaint Handling
Expert
Complaint Handling
Expert
problem solving skills
Expert
problem solving skills
Expert
Guest Satisfaction
Expert
Guest Satisfaction
Expert
Inventory Management
Expert
Inventory Management
Expert
Food Cost
Expert
Food Cost
Expert
CASHIER
Expert
CASHIER
Expert
CLARIFY
Expert
CLARIFY
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
PRODUCTION
Expert
PRODUCTION
Expert
QUALITY
Expert
QUALITY
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
MIS
Intermediate
MIS
Intermediate
POS
Intermediate
POS
Intermediate
PURCHASING
Intermediate
PURCHASING
Intermediate
SUPPLY CHAIN
Intermediate
SUPPLY CHAIN
Intermediate

Languages

Chinese

Expert

Malay

Expert

Hobbies and interests

Drawing, Painting, Cooking, Reading, Baking, Singing

Attend to school singing competition and won all-island second place. Attend t chef guild in 2017 and won a bronze medal in classic sunquick mocktail preparations.