Samah Adel Abdel Samad

• High standard Imported chocolate
• Delivered exceptional customer service by assisting customers with product selections and providing recommendations.
• Managed inventory and maintained an organized sales floor to enhance the shopping experience.
• Handled transactions efficiently and accurately, ensuring a smooth checkout process.
• Promoted store events and special offers to boost sales and customer engagement

• Ensuring the highest standards of food and beverage service
• Keeping control of food and labor costs
• Ensuring Health Safety and also hygiene procedures standards are maintained
• Responsible for training, developing restaurant staff
• Dealing with and resolving customer complaints
• Communicating with the kitchen staff to ensure efficient food service
• Overseeing client bookings reservations

• Handled escalated customer complaints to provide full resolutions and promote loyalty
• Guaranteed compliance with food safety procedures and quality control guidelines
• Trained workers in every position, including food preparation, money handling and cleaning roles
• Maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
• Performed opening and closing duties

• Welcome guest with greeting
• Menu presentation
• Order taking and suggestive selling
• Food presentation
• Presenting the bill and thank the guest