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Samah Fetaini , Customer Service Representative

Samah Fetaini

Customer Service Representative·Resal Al-Wad Information Technology Company

Saudi Arabia

Bachelor's degree, Human Resources Management

Work experience

Total years of experience: 5 years, 8 months

Customer Service Representative

August 2025 - February 2026

Resal Al-Wad Information Technology Company

Jeddah, Saudi Arabia

August 2025 - February 2026

Analyzing customer experiences to identify opportunities for improvement and
enhance service quality.
Monitored customer satisfaction metrics and proposed development initiatives.
Handled customer feedback and complaints efficiently and professionally.
Coordinated with partners to resolve customer issues and ensure satisfaction.
Company industry:
Cyber & Network Security
Job role:
Customer Service and Call Center

Basement Operations and Baggage Handling Operations

May 2024 - August 2025

holool aloula (King Abdulaziz Airport)

Jeddah, Saudi Arabia

May 2024 - August 2025

Sorting baggage according to the flight and destination, and ensuring the luggage
is safe and undamaged during transport.
Resolving any operational issues or delays in baggage handling.
Recording any issues related to baggage or daily operations and responding
promptly to accidents or any operational malfunctions.
Company industry:
Airlines

Human Resources Coordinator

April 2023 - April 2024

Jedco

Jeddah, Saudi Arabia

April 2023 - April 2024

Managed employee attendance, leave, and absence records, prepared HR reports, supported
performance evaluation processes, responded to employee HR inquiries, and coordinated the issuance
and renewal of airport security passes and access permits.
Company industry:
Pharmaceutical Manufacturing
Job role:
Human Resources and Recruitment

Human Resources Specialist.

July 2022 - February 2023

Future Stars for Operation and Maintenance

Jeddah, Saudi Arabia

July 2022 - February 2023

Tracking employee attendance and departure times.
Preparing and reviewing monthly payroll statements with accuracy.
Carrying out tasks related to the Ajeer system, including issuing temporary
employment contracts, processing residence permits (Iqama), monitoring worker
status, and preparing monthly reports.
Company industry:
Aviation Support Services
Job role:
Human Resources and Recruitment

Secretarial and customer service.

April 2018 - April 2020

first clinic

Jeddah, Saudi Arabia

April 2018 - April 2020

Scheduling appointments and preparing administrative reports.
Responding to phone calls and emails, and receiving patients.
Handling customer inquiries and providing appropriate solutions.
Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Education

King Abdulaziz University Specialization

January 2017

January 2017

Bachelor's degree, Human Resources Management

Saudi Arabia

Skills

Basements

Expert

Secretarial

Expert

HR Operations

Expert

Operational HR

Expert

Operation

Expert

Microsoft Office

Expert

Management

Intermediate

Human Resources

Intermediate

HR Management

Intermediate

CONGESTION MANAGEMENT

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

CUSTOMER SERVICE

Intermediate

EMERGENCY RESPONSE

Intermediate

HUMAN RESOURCE MANAGEMENT

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

OPERATIONS

Intermediate

PROCEDURE DEVELOPMENT

Intermediate

SCHEDULING

Intermediate

TEXT FILES

Intermediate

ADMINISTRATIVE FUNCTIONS

Intermediate

DATA ENTRY

Intermediate

CALMNESS UNDER PRESSURE

Intermediate

CONFLICT RESOLUTION

Intermediate

MICROSOFT EXCEL

Intermediate

MICROSOFT WORD

Intermediate

PRESENTATION SOFTWARE

Intermediate

SAP HUMAN RESOURCE MANAGEMENT SOFTWARE

Intermediate

COORDINATING

Intermediate

PERFORMANCE APPRAISAL

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

CONSTRUCTIVE FEEDBACK

Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
Human Resources Management
Marketing and Customer Service
English Language Courses Secretary and Administrative Assistant Skills
Marketing and Customer Service
Human Resources Management
Secretary and Administrative Assistant Skills
English Language Courses
Marketing and Customer Service
Human Resources Management
Secretary and Administrative Assistant Skills
English Language Courses