Group Director – (Product & Project) Delivery Management
Geidea
مجموع سنوات الخبرة :46 years, 0 أشهر
Fintech
- Led the product and project delivery management team ensuring proper implementation of processes, procedures, and controlling the project in cost, time, scope, and quality.
- Led the end-to-end project/product delivery for Point of Sale (POS), In-Store Acceptance, Bill Payments, Payment Gateway, Merchant Experience, VAS, Core, and Back-office products across Egypt, KSA and UAE.
- Created and implemented the delivery framework across products, ways of working, rolled out the delivery framework, and led the high-performing cross-functional delivery teams.
- Partnered with Leadership Team to create holistic objectives and advance the group’s strategies, while ensuring alignment with corporate strategy
- Owned relationship with senior business stakeholders, took action to address impediments, helped manage risk, drove relentless improvement, enabled smoother, GTM, and shortened the concept to cash cycle.
- Monitor execution of strategy and business plans, track projects performance against goals and objectives
- Drove Accelerated Teams by creating a culture of continuous improvement within a competitive cost.
- Proactively identified cross-value stream risks, issues, and dependencies, and acted where necessary to ensure swift resolution.
- Ensured continuous delivery of product services through oversight of service level agreements with end users and monitoring of product performance.
- Regularly reviewed the delivery KPIs and agile metrics to derive insights and recommend action.
• Led the product and project delivery management team ensuring proper implementation of processes, procedures, and controlling the project in cost, time, scope, and quality.
• Led the end-to-end project/product delivery for Point of Sale (POS), In-Store Acceptance, Bill Payments, Payment Gateway, Merchant Experience, VAS, Core, and Back-ofice products across Egypt, KSA and UAE.
• Created and implemented the delivery framework across products, ways of
working, rolled out the delivery framework, and led the high-performing cross functional delivery teams.
• Partnered with Leadership Team to create holistic objectives and advance the groups strategies, while ensuring alignment with corporate strategy
• Owned relationship with senior business stakeholders, took action to address impediments, helped manage risk, drove relentless improvement, enabled smoother, GTM, and shortened the concept to cash cycle.
• Monitor execution of strategy and business plans, track projects performance against goals and objectives
• Drove Accelerated Teams by creating a culture of continuous improvement within a competitive cost.
• Proactively identified cross-value stream risks, issues, and dependencies, and acted where necessary to ensure swift resolution.
• Ensured continuous delivery of product services through oversight of service level agreements with end users and monitoring of product performance.
• Regularly reviewed the delivery KPIs and agile metrics to derive insights and recommend action.
- Led MENA delivery, product vision & and strategy, road-mapping, delivery methodology & and outcomes definition, requirements capturing, and maintenance.
- Provided Voice of Customer feedback to Global product leaders on findings & and engagement-driven insights from individual customers and key segments - pain points, common practices, and competitive insights.
- Orchestrated the E2E delivery with the regional commercial, technical, Services Delivery, and project Management teams, defined delivery gaps, removed impediments, optimized delivery processes, and monitored, tracked, and reported the progress.
- Worked closely with commercial leads to develop assessments for customers & and segments for existing solutions and to engage the customer within their appropriate context.
- Define and establish the regions annual budget, innovation roadmap, product strategies, and performance reviews.
- Presented technical challenges externally and internally simply and understandably by visualizing solution suggestions and processes.
Digital Signature
• Led MENA delivery, product vision & and strategy, road-mapping, delivery methodology & and outcomes definition, requirements capturing, and maintenance.
• Provided Voice of Customer feedback to Global product leaders on findings & and engagement-driven insights from individual customers and key segments - pain points, common practices, and competitive insights.
• Orchestrated the E2E delivery with the regional commercial, technical, Services Delivery, and project Management teams, defined delivery gaps, removed impediments, optimized delivery processes, and monitored, tracked, and reported the progress.
• Worked closely with commercial leads to develop assessments for customers & and segments for existing solutions and to engage the customer within their appropriate context.
• Define and establish the regions annual budget, innovation roadmap, product strategies, and performance reviews.
• Presented technical challenges externally and internally simply and understandably by visualizing solution suggestions and processes.
Dubai Roads and Transport Authority - Corporate Technology Support Services
• Ensured achievement of Smart Services, Analytics (Software AG), CRM, and Data solutions (Informatica MDM) program including the project delivery and the
operational execution.
• Ensured the assignment and eficient use of resources and productivity to meet the project objectives.
• Vendor management includes vendor evaluation, scoping, contracting and
negotiation, day-to-day management, performance monitoring, risk
management, budget management, and reporting.
• Facilitated projects business cases, business priority setting, stakeholders
agreement, and RFP publishing.
• Ensuring the project management governance, stakeholder engagement, budget, cost (P&L), timelines, risks & and issues monitoring, audit compliance, continuous
improvement, benefit realization, and progress reporting throughout the project life cycle.
• Participated in the departments strategic planning for the projects and initiatives, budget allocation, recommendations, re-prioritization, and annual
progress reporting.
• Manage and plan the products roadmaps, pilots, enhancements, and
projects/program deliverables.
• Defined delivery gaps, removed impediments, optimized delivery processes, and tracked and reported the progress.
- Corporate Technology Support Services - IT
•Managed digital transformation strategy & implemented/delivered transportations and analytics solutions and project management
•Vendor management including vendor evaluation, scoping, contracting and negotiation, day to day management, performance monitoring, risk management, budget management and reporting
•Ensuring the project management governance, stakeholder engagement, budget, risks & issues monitoring, audit compliance, program benefit realization and progress reporting throughout the project lifecycle.
•Manage and plan the products roadmaps, pilots, enhancements, and program deliverables
VISA, UAE
Dubai Innovation Center and Strategic Partnership - CEMEA Region
• Managed the Delivery & and GTM Strategies of post-design thinking payment solutions (i.e., Digital Payments, eKYC, Digital Client On-boarding, Digital Wallets, FX, B2B (SMEs and virtual Account Payment), Loyalty Programs, Digital Banking, Branch Automation, Transit, Supply Chain Digitization based on Push Payments Products and Visa Development Center APIs) and ensured the inclusion of deliverables estimated duration, schedule, risks, issues, acceptance criteria and communication plan in the planning document.
• Partnered with the sales team from the Pre-Contracting phase to the go-to-market (GTM) phase.
• Partners with cross-functional teams (e.g., Product Management - Technical, Software Development) to design, develop and deliver innovative products.
• Partnered with the clients business and technical teams to teams to create the business case, finalize the product backlog, define the MVP and deliver the product based on the agile methodology.
• Managed the collection of market data and contributing to the development of insights for input into product diferentiation and competitive strategies.
• Managed product development work-streams and reporting the progress to the C Level executive.
• Managed the Delivery GTM Strategies of post design thinking payment solutions (i.e., Digital Payments, eKYC, Digital Client On-boarding, Digital Wallets, FX, B2B (SME’s & Virtual Account Payment), Loyalty Programs, Digital Banking, Branch Automation, Supply Chain Digitization based on Push Payments Products and Visa Development Center API’s) and ensured the inclusion of deliverables estimated duration, schedule, risks, issues, acceptance criteria and communication plan in the planning document.
◦ Worked closely with the cross-functional teams to create the business case, finalize the product backlog, define the MVP, implement and deliver the solutions.
◦ Partnered with the sales team from Pre-Contracting phase to go-to-market (GTM) phase.
◦ Partnered with the clients business and technical teams to deliver the product.
◦ Implemented the innovation center agile project management process and KPI’s.
◦ Managed different product work-streams and reporting the progress to the C level executive.
IBM Global Service Delivery Center - Account: Innovative Solutions for Finance (IS4F)
•Managed scope, cost, schedule, resources, vendors and contractual deliverables of Remediation Program for IS4F clients before segragating the clients shared infrastructure and applications (Dexia Group, Belfius Bank, Belfius Insurance, Bank International Luxembourg, Candriam and Royal bank of Canada) from initiating, planning, executing, tracking to closing and transition to BAU.
•Managed scope, cost, schedule, resources, vendors and contractual deliverables of Application Migration (Oracle, Unix, Linux, Windows, Jira, Clarity, SAP and Swift Gateway) for Belfius bank including Performing daily team couching, team development and people management activities.
•Providing with active resolution of project risks/issues while maintaining effective communication and performance reporting with/to all project stakeholders.
•Led Agile transformation at Poland global technology center as a member of the transformation committee by providing agile strategy, leadership, training, tools, couching and support.
•Direct and lead tecnical teams, define the implementation benchmarks for all products areas.
Project Execution, Monitor & Control involving compliance with agreed cost, risks, issues, changes & delays and regularly reported the project status reports.
•managed product/project lifecycle from pre-sales to post-sales support along with customer business analysis and product development management.
•Agile Transformation: Established a new self-organizing Agile/Scrum team by training on agile fundamentals and coaching team for sustaining changes introduced and reported progress to stakeholders.
•Responsible for project Initiation & Planning documentation including charter/metrics, project kickoff, requirement finalization & scoping and detailed project plan.
• Senior Delivery Project Manager 11.2012 to Oct 2015
• Technical Product Manager 11.2008 to 11.2012
• Business Analyst | Development Team Lead 09.2006 to 11.2008
- Led product/solution development (i.e., Digital banking, correspondence management solution, digital transformation and business process re-engineering)
- Defined requirements for new applications and customizations, adhering to regulations, standards, processes and best practices.
- Spearheaded Project Execution, Monitor & Control involving compliance with agreed budget, risks, issues, changes & delays and regularly reported the project status reports.
- Managed product/project life-cycle from presales to post-sales support along with customer business analysis and product development management.
- Orchestrated project Initiation & Planning documentation including charter/metrics, project kickoff, requirement finalization & scoping and detailed project plan.
- Agile Transformation: Established a new self-organizing Agile/Scrum team by training on agile fundamentals and coaching team for sustaining changes introduced and reported progress to stakeholders.
• Led the design and development team in multiple web development, eCommerce, portals, and enterprise content management solutions based on Microsoft SharePoint Technology, SQL Server, ASP.Net C#, HTM, and JavaScript.
• Created business & and system Requirements Specifications (BRS, SRS) and System design Specifications (SDS) including relational database modeling & and design.
• Developed the design architecture and the conceptual representation of the system components.
• Conducted code reviews and took the responsibility for overall technical acceptance of features developed.
a development team in multiple projects for web development and enterprise content management solution based on Microsoft SharePoint Technology, SQL Server, ASP.Net C#, HTM and JavaScript.
•Interacted with customers regarding business/technical needs and development of Software Requirements.
•Developed the design architecture and the conceptual respresentation of the system components
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