Samantha Mainland

- Handling all outbound and inbound communication (email, calls and WhatsApp)
- 24-hour turn-around time on all leads and queries (both externally and internally)
- Handling portfolios of the Director and HR Manager (Diarizing meeting & attending meetings, planning, forecasting, payroll on Crystal, drawing up staff contracts according to Labor Law
- Responsible for customer portfolios (Corporate & alternative clients)
- Invoicing on Crystal software
- Petty Cash (Recon, Balancing and Logging)
- Planning and Scheduling forecast meetings (Budgets, numbers and figures - compiling presentations - KPI’s, growth carts, index features and trends)
- Audits and inspections (over seeing paperwork and licenses are in place and am the contact liaison between the company and customers / external organizations)
- Handling and assisting in staff reviews and internal disciplinaries
- Maintaining and recruiting new and existing customers at networking events
- Setting up and managing meetings (i.e. minutes, input and research)

- Reaching weekly and monthly sales targets
- Setting up appointments with our customers every week (Customers made up of Doctors, Sisters/Nurses and Pharmacists)
- Managing existing customers (My main focus was maintaining current VIP customers, building up relations and sales with our smaller to medium-sized customers)
- Detailing all my customers on new products that get launched (Especially products that would be seasonal launches like New flu and cold products in winter, Allergy products in Late Winter / Spring)
- Follow up with clients regarding outstanding accounts - accounts and payments are monitored every month - Expert in conflict resolution
- Checking to see all our products that we are distributing looks clean and neat on the shelves in Pharmacies
- Contacting our suppliers for marketing information on certain products for our Pharmaceutical Magazine that goes out every two months. Choosing outlays, background pages and writing up a small insert in the index page
- Following up and cold calling potential new customers

Sales in monthly as well as seasonal promotion baskets (multi-faceted suppliers)
•Budget and target tracking
•Incentive / loyalty program implementations for clients
•Maintaining and growing client base, most importantly client satisfaction
•Forecasting sales, seasonal trends and buy-in patterns
•Planning (daily, weekly and monthly planning with built in flexibility to match client needs)
•Promotional / marketing support to achieve targets throughout the year
•Building and maintaining strong relationships with not only buyers, but also other key staff members
•Increase product awareness and answer queries within agreed SLA’s with clients
•Look for new business prospects while out in the field
•Continuous encouragement to the client through clear communication channels

While in Zambia, I ran the SPCA in Chingola and was solely responsible for all staff management related activities like training, approving leave applications, paying mid-month salaries etc.
Other activities I was responsible for includes arranging and administering vaccinations and other basic medicines, acquiring quotes and purchasing of supplies and planning for charity drives and donations.


While in Zambia, I ran the SPCA in Chingola and was solely responsible for all staff management related activities like training, approving leave applications, paying mid-month salaries etc.

- Answering all calls and emails from Vets and consumers with regards to nutrition and behavior (24-hour turnaround time) - Creating sales with consumers and vets
- Dealing with rep, clinic and outlet queries
- Sales / pricing queries (Analyzing sales trends and pushing promotional sale items ie : Joint care in winter)
- Conducting nutritional calculations
- ‘Great Shape Great Fun’ Adobe Software user
- Manage Facebook page and all related activities (24-hour turn-around on any queries)
- Run campaigns (donation drives, Facebook “like” drives)
- In store promotions (feedback system) and events - Calling consumers on a daily basis doing feedback queries and then reselling/ offering another line in our range
- Manage and prioritize work and work overflow among team members

- Sales (Reaching Sales Targets, setting new targets and analyzing sales data trends)
- Receiving and ordering of stock for the entire store / Monthly stock taking
- Interviewing, appointing and training of all staff
- Controlling of daily cash up and responsibility of banking shops takings
- Handling all customers queries and problems
- Promoting and managing all new stock
- Attending all training evenings and launches of any new products
- POS (Point of Sale) experience