Samantha Mpuga, Branch Manager Operations

Samantha Mpuga

Branch Manager Operations

National Water and Sewerage Corporation

Location
Uganda - Kampala
Education
Master's degree, Human Resource Management
Experience
7 years, 10 Months

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Work Experience

Total years of experience :7 years, 10 Months

Branch Manager Operations at National Water and Sewerage Corporation
  • Uganda - Kampala
  • My current job since February 2022

To provide leadership to over 45 staff in the branch.
Supervise operations and maintenance of water infrastructure.
Keep track of water produced and distributed in the network.
Coordinating tasks of the different departments in the branch that is Commercial, billing and Technical.
Prepare monthly reports in regard to billing, revenue collection.
Ensure implementation of water distribution schedules.
Support and appraise staff on job performance
Orientating new employees and training existing staff.
Providing counseling on policies and procedures.
Overseeing the health and safety of all staff.
Approving job descriptions and advertisements.

Human Resource Officer at National water and Sewerage Corporation
  • Uganda
  • February 2011 to August 2016

 Promote equality and diversity as part of the culture of the organization.
 recruiting staff, that is developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates;
 developing and implementing policies on issues like working conditions, performance management, equal opportunities, disciplinary procedures and absence management;
 Analyze and coordinate trainnings and health Talks in conjunction with other departments.
 Supervise staff attendance; deal with grievances and implemented disciplinary procedures.

Education

Master's degree, Human Resource Management
  • at Middlesex University Dubai
  • November 2014

Maters in Human Resource Management (CIPD Accredited) at Middlesex University Dubai.

Diploma, Public Administration and Management
  • at Makerere University
  • August 2009

Certificate in Public Administration and Management -Makerere University, Uganda.

Bachelor's degree, Social Work and Social Administration
  • at Uganda Christian University
  • June 2009

Bachelor's degree in Social Work and Social Administration (Second Class Upper) - Uganda Christian University.

Specialties & Skills

Confidentiality
HR Solutions
Employee Relations
Computer Skills
Staff Supervision
Customer Relations
Negotiation
Revenue Management
Corporate Sales
Data Management
Maanagement

Languages

English
Expert

Memberships

Chartered Institute of Personnel Development ( CIPD)
  • Student
  • November 2013

Hobbies

  • Reading, Writing and Watching Documentaries