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Samantha Saldanha, IT-Specialist

Samantha Saldanha

IT-Specialist·Cape RB Hilton

Bahrain

Master's degree, Information Technology, Management and Organisational change

Work experience

Total years of experience: 13 years, 10 months

IT-Specialist

October 2012 - Present

Cape RB Hilton

Bahrain

October 2012 - Present

Help Desk Assistant
1. Maintain Telephony facilities( PBX, Phone, Fax, IP telephony )
2. Help Desk calls related to computers and telephony
3.Format and monitor desktops and laptops in the organization
4. Maintain Inventory of all IT equipment
5. Install and maintain the biometric device.

Company industry:
Construction & Building
Job role:
Information Technology

Intern

July 2010 - August 2010

Ascentech Telecom

Bahrain

July 2010 - August 2010

1.Trained in installing PBX systems, and configuration of various IP based devices such as IP phones, Linksys adapters, soft phones etc
2. The company provides bulk sms services. Managed the sms platform: inbound and outbound routes had to be configured. Was responsible for the opening of a new account and handled the SQL database.
3. Was acquainted with the VOIP server and calling card services.

Company industry:
Telecommunications
Job role:
Engineering

Education

Lancaster University

December 2015

December 2015

Master's degree, Information Technology, Management and Organisational change

United Kingdom

GPA (percentage): 65%

GPA (percentage): 65%

Birla Institute of Technology

July 2011

July 2011

Bachelor's degree, Electronics and Telecommunications

Bahrain

Skills

Windows Platforms Server & Services 2003 2008
Expert
Windows Platforms Server & Services 2003 2008
Expert
C, C++, MySQL
Expert
C, C++, MySQL
Expert
Routing, Switching, Security
Intermediate
Routing, Switching, Security
Intermediate
Windows XP/7 Troubleshooting
Expert
Windows XP/7 Troubleshooting
Expert
IP Telephony
Expert
IP Telephony
Expert
Windows Platforms Server & Services 2003 2008
Expert
Windows Platforms Server & Services 2003 2008
Expert

Languages

English
Expert
Hindi
Expert

Training and Certifications

Certifications
Cisco Certified Network Associate
Private classes
Jan 2012 - Jan 2015