IT Administrator
Fiber Glass Oasis Company
Total years of experience :15 years, 4 Months
• Served as first point of IT support within the company campus.
• Closely collaborated with operators and stuff to identify and quickly address problems.
• Responded to, followed, and closed Support tickets as per company policies and procedures.
• Responded and maintained efficient operation in three locations, delivered service in a timely manner.
• Managed incident and outages, and stay ready during power maintenance operations performed by Marafiq company.
• Configured & deployed Lenovo laptops, dell & HP desktops and network printers.
• Installed new hardware, configured & upgraded current hardware as per business demands
• Collaborated with vendor and authorized service center to fix faulty components and resolve advanced problems.
• Monitored the stock and Prepared purchase requests for the hardware, software, licenses, and IT services.
• Deployed OS (clients and server) through Network or USB flash based on the hardware capabilities.
• Installed, configured, and solved Technical Issues include Hardware and Software.
• Deployed Security software and other programs and assign licenses according to justified reasons and business demands.
• Joined to and removed computers from the domain, fix relation, and force GPOs.
• Created, moved, enable, and disable users and computers accounts and resolve passwords issue.
• Created Shared folders, configure security permissions, and assign rights as per dept orders.
• Created new GOPs and assign per OU or domain levels based on Company and Deps policies.
• Deploy simple scrips using GOPs to automate routine task.
• Installed & Configured Cisco 3520 cameras, and manage Cisco Surveillance Management systems, create locations, and assign cameras under.
• Manage Cisco Call Manager and Cisco (7821) IP Phones, assign Ext, access, and deploy IP Phones.
• Monitored and managed Cisco Switches and perform changes as requested.
• Configured and Monitored FortiGate firewall, and generate reports as needed.
• Performed Internet connection Load balance using two separated internet line,
• Performed periodic backups of all servers and network devices.
• Attended Vendor online webinars and meetings to learn about the new technologies and vectors in the field.
• Discovered, evaluated, and tested new IT solutions according Business needs.
• kept secure environment through day-by-day monitor Firewall activities and events
• Perform Bitdefender scan and security assessment.
• force 2FA for Office 365 services.
• Performed Job related tasks as assigned
Providing my services to individuals and small companies (hardware, software, and networks installation, configuration, troubleshooting, counseling)
Achievements:
1. Worked closely with upper management to identify, recommend, and implement cost-effective systems/services.
2. Fostered effective communication with management, inbound, outbound, logistic, and LPS teams and worked together to support business and achieve the desired success of the company.
3. Ensured smooth and uninterrupted day-to-day IT operations and provided support for a wide range of operators, workstations, and end devices.
4. Responded to and maintained efficient operation of three data center locations and delivered service in a timely manner.
Responsibilities:
•Responded to, followed, and closed JIRA tickets as per company policies and procedures.
•Accomplished infrastructure daily checks to ensure no audial or visual alerts appear and the site is an error-free environment.
•Checked and evaluated data center equipment according to predetermined checklist and noted issues.
•Participated in the Infrastructure failover check, recorded results, and supported in case of an outage.
•Assisted in building and deploying new IDF&MDF racks and infrastructure changes.
•Visited and Held meetings with teams’ leaders to evaluate IT equipment status, discover challenges, propose changes, and draft action plans.
•Performed tests of functionality, security, and performance of workstations and laptops before deploying to departments supervisors and team leaders.
•Interacted with operators and users to diagnose and correct major system issues.
•Answered and triaged requests for assistance and provide top-notch support.
•Deployed Lenovo, HP, and Dell desktops and laptops, and Honeywell PDAs and barcode readers.
•Installed, configured, and troubleshot Windows, office, outlook, antivirus, and other specific company production programs.
•Configured and deployed HP desktop and Network printers, and Zebra label printers as per business needs
•Calibrated zebra printer settings, ink level, printed label size, and delivered maintenance and change print head if needed.
•Installed, configured, and troubleshot peripheral devices such as printers, scanners, barcode readers, TVs, and Projectors.
•Deployed systems, programs, and peripherals according to justified reasons and business demands.
•Performed monthly cleaning tasks for label printers printhead, other devices, and when needed.
•Checked and replaced damaged items, updated their availability state on the Barcodery IT assets inventory system, and requested parts as needed.
•Collaborated with vendor and authorized service center to collect and replace faulty components and resolve advanced problems.
•Engaged with and oversaw the vendor service team during installation of turnstiles, APs, CCTV cameras to ensure complies according to technical designs and company standards.
•Configured new Hikvision cameras and enrolled in the HikCentral system.
•Cooperated with the team to point out issues, follow project delivery, and provide status reports.
•Responded to service requests during and after work hours, worked in shifts, weekends, and holidays.
•Ensured all workstations are connected to the designated wall point and maintained a port mapping sheet for all.
•Configured Honeywell EDA50K and EDAK51 PDAs, enrolled in IBM MaaS360 MDM system, and assign appropriate device policy as per department.
•Managed Honeywell PDA devices, upgrade firmware, tracked deployed, resolved issues, and reverted faulty units to prevent property loss
•Performed the quarterly IT assets inventory, updated the system, and coordinate with team leaders to track missing items.
•Managed and tracked IT stock, kept enough items in the IT store, and requested supplies in case items ran out.
•Created and raised CM tickets to obtain approvals if needed before performing any Infra changes.
•Helped in On-Boarding, Off-Boarding procedure
•Created, searched, moved, reset, and deleted user and computer accounts and passwords.
•Join to and remove computers from the domain, and force GPO to apply.
Achievements:
1. Implemented virtualization technology and provided an experimental environment to instructors and students.
2. Delivered onsite and remote technical support and maintained on-call after-hours and weekend emergencies.
Responsibilities Includes but not limited to:
• Served as first point of IT support for the deanship and company, delivered support for a wide range of devices.
• Actively listened to staff requests, confirming full understanding before addressing concerns.
• Offered outstanding Support service to senior management and fulfilled the deanship expectations.
• Provided dynamic leadership for IT operations and development; defined and executed OS and software upgrades and patches.
• Installed, configured, and maintained operating systems, programs, antivirus, firewall, and Implemented system patches, security fixes, and service updates.
• Configured and managed file server and granted access permissions of files and folders
• Periodically monitored and performed security scans for critical systems.
• Removed security threats such ransomware, malware, and backdoor from laptops, desktop.
• Implemented, developed, and tested installation and update file and print server for company staff.
• Researched and made recommendations regarding infrastructure/services changes and upgrades.
• Maintained tracking record for computers, laptops, printers, scanners, and other company items.
• Corrected the connectivity faults and restored access to the university networks and the public web.
• Purchased, configured, and deployed new APs to extend Wi-Fi coverage inside building.
• Responded to Instructors support requests, diagnosed, and fixed issues in the labs.
• Suggested best virtualization solution in computer labs depend on the hardware specifications.
• Escalated complex issues the vendor and provided remote access to the engineers to fix technical issues.
• Performed a scheduled maintenance for Labs to keep them in perfect condition
Achievements:
1. Worked as Project director assistant for IT and administrative tasks.
2. Offred essential computer and MS office training for the deanship management staff.
Responsibilities: Includes but not limited to:
• Collaborated with the project manager and team members to comply with needs for project requirements.
• Held orientation sessions for the new employees and directed them to the branches.
• Tracked and ensured employee file is complete and no documents are missed.
• Followed up with other branches and solve in case of any problem and inform the project manager about it.
• Collected and received all medical reports and leave requests and enter them in the timesheet.
• Collected and prepared timesheet for all project staff in all branches and send it to the HQ in Riyadh.
• Collected and prepared all documents needed to submit the family visa application and send it to the HQ.
• Prepared and printed all letters required by employees and project.
• Collected, verified, and approved invoices and referred them to the finance Dept. in HQ and kept a copy in the project file.
• Collaborated with the project manager and team members to comply with needs for project requirements.
• Analyzed team requests to determine procured necessary equipment, software, and services.
• Managed and motivated project team to promote collaboration and keep members on-task and productive.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Closely collaborated with project members to identify and quickly address problems.
• Investigated and corrected or escalated project problems to the project manager.
• Managed office equipment (computers, printers, scanners, copiers, faxes, the Internet, a safe).
• Purchased stationery, time attendance devices, network storage solutions, and internet services, and configured, installed, and deployed.
• Performed periodic backups of all trainers' work files and project documents.
• Diagnosed and repaired computers and network connectivity issues.
Achievements:
1. Installed and configured “Cambridge IT Certificate” CIT exams lab includes 25 stations in Afif education collage.
2. Installed and configured “Direct English” an English learning study lab includes 18 stations in Shaqra P.Y deanship.
Responsibilities: Includes but not limited to:
• Established and maintained sold working relationships with the deanship leaders and employees.
• Explained technical information in clear terms to non-technical individuals and suggested proper solutions.
• Managed old computer lab and installed & deployed new workstations, file server, and peripheral.
• Oversaw MIS company team during installing two computer labs in Afif education & management collages.
• Oversaw FIT company team during installing PANO system lab in Afif education collage - female campus.
• Developed detailed maintenance schedules for Labs to keep them in perfect condition
• Responded to IT support request, troubleshot, and resolved IT issues.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Deployed updates and applied windows patches and service packs to the server and workstations.
• Installed new versions of software and drivers to eliminate security problems.
• Installed and managed wireless APs and network infrastructure.
• Served as a contact point between ISP and the college to ensure connection link is up, and fix connection issues.
• Maintained data security through installation of protective software (Antivirus and Firewall) and conduct regular tests.
• Followed up with the deanship management to verify customer satisfaction following support and problem resolution.
• Compiled and maintained procedural information with standards, inventory, and repair best practices.
• Maintained skills necessary to diagnose technical issues, devise effective solutions and advise staff on best practices to avoid future difficulties.
Achievements:
1. Retain existing candidates and aquacise new candidates by providing world-class service.
2. Contribute to expanding exams sales throughout candidate dispelling concerns, and held pre-exam that provides the candidate with the knowledge about the actual exams
Responsibilities:
• Monitored the stock and made sure we had enough stock for a month in advance
• Prepared purchase requests for the exam balance, cards, and materials and forward to the Finance Department for implementation
• Answered questions and provided support before and during the exam and Followed-up after the exam to receive any feedback.
• Booked and/or canceled exams sessions based on circumstances and the candidate’s number.
• Verified the payment of exam fees before proceeding to book exams
• Installed, supported, and maintained exams hardware and software infrastructure according to best practices.
• Linked computers to the network and peripheral equipment and performed root cause analysis and troubleshooting.
• Patched software and installed new versions to eliminate security problems and protect data.
• Maintained proctor and candidate’s systems to keep exams fully operational during exams periods.
• Validated identification before allowing candidates attend to the testing room.
• Clarified Exam rules, policies, and procedures to the candidates after attending the exam room.
• Ensured compliance with TVTC, ICDL Company, and exam center policies, practices, and procedures.
• Maintained a clean, quiet, and positive environment conducive to testing.
• Launched exams on the computers and respond to unexpected occurrences with professionalism.
• Helped candidates who have difficulty with the exam.
• Escalated to the ICDL company regarding incidents and provide a written report of the exams event.
• Requested, received, and verified certificates to ensure that there are no missing or incorrect candidate data.
The Diploma in Computer Networking program is designed to graduate candidates with high qualifications in the field of networks design and management, in addition to the development of theoretical and technical knowledge in Networks, software, and information security, and to provide the market with such graduates. The program offers a strong, flexible, and highly compatible approach to technologies that are offered by the world's leading companies like CompTIA, Microsoft, and Cisco, where the A +, N +, Security+, MCSA, and CCNA are taught, which provides the ability to graduate directly to obtain internationally accredited certificates such as MCP, MCITP, MCAS, and CCNA.
