سمر البادي

call centre agent في national bank of dubai

• الإمارات العربية المتحدة - دبي
• أكتوبر 2006 إلى أبريل 2008

 answer calls professionally
 respond to customer inquiries
 research required information using available resources
 handle and resolve customer complaints
 provide customers with product and service information
 enter customer information
 process orders, forms and applications
 identify and escalate priority issues
 route calls to appropriate resource
 follow up customer calls where necessary
 Use systems: CRM, PRIME, IVR, and BA.