سمر Greige

• Lead TFQs external partnership strategy, securing and managing relationships with public and private
sector partners
• Design partner engagement frameworks; produce proposals, MOUs, and partnership contracts
• Support CEO Office operations, draft executive communications, and drive corporate engagement

• Delivered and supported course content in both in-person and online formats for MA and PhD
students over a continuous two-year period
• Facilitated group discussions, collaborative exercises, and problem-solving sessions aligned with
course objectives
• Supported over 100 Masters and PhD students across 30+ tutorial sessions with high satisfaction
ratings
• Provided conceptual guidance and responded to student inquiries on research methods content

• Supported faculty-led research initiatives; conducted qualitative data collection, analysis, and
presentation
• Contributed to faculty newsletter content, editorial coordination, and academic seminar organisation

• Managed CEO Office operations; served as liaison with internal teams, external partners, and VIP
stakeholders
• Created Arabic corporate content for official communications; led staff development initiatives
• Assessed and recruited candidates for TFQs Leadership Teaching Program

• Established and led the Premium Banking Centre from inception, coaching a team to deliver five-star
service
• Drove profit growth and surpassed operating targets set by management

 Managing the Premier team/centre at Al-Sadd branch. The team consists of six Premier relationship managers, a financial planning manager, and four Premier relationship assistants.
 Ensuring that a very high level of service is provided to the Premier customer base.
 Enhancing the sales culture through effective sales activity management whilst ensuring operational standards are maintained.
 Enhancing the bank’s direction in spotting opportunities and driving the team to achieve the target of various products including wealth management and private banking.
 Conducting on the job training as appropriate to increase skills of the relationship team.
 Providing leadership and motivation to the Premier team members.
 Optimizing the potential value/growth of the customer base by monitoring and reviewing Premier team sales through effective sales activity management plans.
 Ensuring effective management of relationships at the appropriate level to recognize customers’ value and to provide the expected high level of service thus enhancing / strengthening existing relationships.
 Enhancing market profile and awareness by maintaining an effective profile in the market in order to develop and source potential new relationships.
 Improving operational efficiency by seeking ways to streamline operating procedures.
 Safeguarding the bank from any potential loss by ensuring compliance with internal and external procedures and guidelines.

• Led the Premier team to achieve sales and service excellence in line with global HSBC standards
• Expanded the Premier client base and enhanced operational efficiency across the centre

• Acquired and managed a portfolio of high-net-worth Premier clients
• Completed HSBC Premier RM Academy accreditation

 Recruiting new customers for the Bank (Personal Banking, Advance, and Premier Customers) for various companies.
 Developing sales negotiation and advanced relationship management skills.
 Contributing in meeting customer needs both internally and externally.
 Leading by example in terms of attendance, team work, and positive attitude.
 Achieving internal and external SLA’s- including deadlines.

• Prospected and onboarded new retail banking clients; consistently achieved monthly sales targets
• Built strong client relationships through effective communication and sales negotiation

 Recruiting new customers for the bank.
 Leading by example in terms of attendance, team work, and positive attitude.
 Developing sales negotiation and advanced relationship management skills.
 Ensuring monthly targets are achieved.