سمر حركاتي

Vendor Management Officer
Handled the procurements process with bank standard Vendors negotiations and quotations evaluation. Contract management
Mitigate/ Manage risks
Enhance cost saving for the bank
Compliance with SAMA and local regulatory requirements (Cyber security) Categorization of vendors
Contractual obligations of the SLA
Smart sourcing (Managed services, Outsourcing)
Control costs
Rationalization of vendors
Ensure contracts are aligned to business (non-technical and technical) needs Measurement of vendors (performance, risk)
(2019-Present)

• Delivery of projects to deadlines and within budget (Opex and Capex)
• Contribute to the management of all quality related issues and on-going maintenance.
• Key players in the implementation of ITIL.
• Provide specialist quality advice to management.
• Handle all enquiries related to quality policies and procedures.
• Describes and improves business processes and procedures using IT services.
• Feedbacks to the production services and find a solution to improve quality level.
• Ensure the effective and efficient operation to provide quality improvement.
• Maintain quality standards.
• Develop user & system guides.
• Overseen IT projects implementations progress.
• Handled assigned projects, tasks or activities.
• Support Head of IT activities.
• Handled the procurements process with bank standard