samar mahmoud, head of medical insurance department

samar mahmoud

head of medical insurance department

alosra chain pharmacy

Location
Jordan - Zarqa
Education
Higher diploma, clinical pharmacy professional diploma
Experience
11 years, 1 Months

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Work Experience

Total years of experience :11 years, 1 Months

head of medical insurance department at alosra chain pharmacy
  • Jordan - Zarqa
  • My current job since February 2022

• Establish a fully organized department with clear work protocols and
instructions.
• Comply with insurance regulations dictated by local and national agencies.
• Submit claims to insurance companies according to previously agreed
timeline.
• Monitor staff performance, conducting periodic appraisals and outlining
personal objectives.
• Train new staff on insurance regular and/or updated protocols.
• Analyze weekly and monthly financial reports, including accounts receivable
reports and insurance contracts, to facilitate revenue cycle management.
• Build strong business relationships through regular communication and
exceptional service.

pharmacy branch manager at Alosra pharmacy
  • Jordan - Zarqa
  • July 2019 to August 2021

Boosted customer base, acquiring new customers and identifying needs to
deliver relevant products.
• Designed sales and service strategies to improve revenue and retention.
• Completed audits and checklists to achieve regulatory compliance.
• Maximized branch revenue by optimizing operations and oversaw complete
sales cycle process and Control stock movement.
• Selected and mentored senior staff, creating successful leadership team.

Branch manager at Dawacom
  • Jordan - Zarqa
  • January 2016 to May 2019

Responsible of managing my pharmacy branch within the company including dispensing medicine, otc and cross selling, handling insurance claims, patient counseling.

Pharmacist in charge at Dawacom
  • Jordan - Zarqa
  • October 2015 to January 2016

dispensing medicine, otc and cross selling, handling insurance claims, patient counseling.

pharmacist at al-sadiq pharmacy
  • Jordan - Zarqa
  • July 2014 to October 2015

Pharmacist in charge of al Sadiq pharmacy, , responsible for medical and financial issues, ,

Claim officer at Nathealth insurance company
  • Jordan - Amman
  • March 2014 to June 2014

claims entry specializing in diagnoses entry

Analytical chemistry instructor at Islamic society collage
  • Jordan - Zarqa
  • September 2013 to February 2014

Instructor at a community college, analytical chemistry

lab technician at media inks
  • Jordan - Amman
  • September 2011 to February 2012

R&D/QC lab technician

chemical analyst at Royal Scientific Society
  • Jordan - Amman
  • February 2011 to May 2011

worked on chemical analysis instrument such as : Atomic Absorption Spectrophotometer (AAS); Flame AAS, Hydride Vapor Generayor AAS, Mercury Cold Vapor Unit AAS. And Inductively Coupled Plasma (ICP-OES); ICP-OES Aqueous Samples, ICP-OES Organic Samples.

preparation and analysis of different samples such as: food samples, oils samples, toys samples, paints samples, soil, water and others .

preparation of slandered materials ans solutions .

Education

Higher diploma, clinical pharmacy professional diploma
  • at Jordanian expert team for training and consulting
  • May 2016
Bachelor's degree, pharmacy
  • at al-isra'a private university
  • June 2014
Bachelor's degree, applied chemical sciences
  • at Jordan University of Science and Technology
  • June 2011

high good GPA , attended different courses with King Abdullah II Fund for Development (KAFD) and Civil Society Development Center (CSDC) participate in the tenth Jordanian chemical conference and the scientific day at the chemistry department .

High school or equivalent, scientific
  • at Al-zarqa Al-thanaweah high school
  • June 2007

scientific high school

Specialties & Skills

Strategic Planning
Attention to Details
Claims Management
Key Account Management
Medical Insurance
internet exploring
microsoft office programs
Patient counseling
Cross selling
Problem solving
medical insurance

Languages

English
Expert
Arabic
Native Speaker
German
Beginner

Training and Certifications

pharmaceutical mini MBA (Certificate)
Date Attended:
October 2023
supply chain management in practice (Certificate)
Date Attended:
October 2023

Hobbies

  • Reading