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samar mahmoud, head of medical insurance department

samar mahmoud

head of medical insurance department ·alosra chain pharmacy

Jordan

Higher diploma, clinical pharmacy professional diploma

Work experience

Total years of experience: 13 years, 2 months

head of medical insurance department

February 2022 - Present

alosra chain pharmacy

Zarqa, Jordan

February 2022 - Present

• Establish a fully organized department with clear work protocols and
instructions.
• Comply with insurance regulations dictated by local and national agencies.
• Submit claims to insurance companies according to previously agreed
timeline.
• Monitor staff performance, conducting periodic appraisals and outlining
personal objectives.
• Train new staff on insurance regular and/or updated protocols.
• Analyze weekly and monthly financial reports, including accounts receivable
reports and insurance contracts, to facilitate revenue cycle management.
• Build strong business relationships through regular communication and
exceptional service.
Company industry:
1352
Job role:
Medical, Healthcare, and Nursing

pharmacy branch manager

July 2019 - August 2021

Alosra pharmacy

Zarqa, Jordan

July 2019 - August 2021

Boosted customer base, acquiring new customers and identifying needs to
deliver relevant products.
• Designed sales and service strategies to improve revenue and retention.
• Completed audits and checklists to achieve regulatory compliance.
• Maximized branch revenue by optimizing operations and oversaw complete
sales cycle process and Control stock movement.
• Selected and mentored senior staff, creating successful leadership team.
Company industry:
Pharmaceutical Manufacturing
Job role:
Medical, Healthcare, and Nursing

Branch manager

January 2016 - May 2019

Dawacom

Zarqa, Jordan

January 2016 - May 2019

Responsible of managing my pharmacy branch within the company including dispensing medicine, otc and cross selling, handling insurance claims, patient counseling.
Company industry:
Pharmaceutical Manufacturing
Job role:
Medical, Healthcare, and Nursing

Pharmacist in charge

October 2015 - January 2016

Dawacom

Zarqa, Jordan

October 2015 - January 2016

dispensing medicine, otc and cross selling, handling insurance claims, patient counseling.
Company industry:
Pharmaceutical Manufacturing
Job role:
Medical, Healthcare, and Nursing

pharmacist

July 2014 - October 2015

al-sadiq pharmacy

Zarqa, Jordan

July 2014 - October 2015

Pharmacist in charge of al Sadiq pharmacy, , responsible for medical and financial issues, ,
Company industry:
Pharmaceutical Manufacturing
Job role:
Medical, Healthcare, and Nursing

Claim officer

March 2014 - June 2014

Nathealth insurance company

Amman, Jordan

March 2014 - June 2014

claims entry specializing in diagnoses entry
Company industry:
Insurance & TPA
Job role:
Other

Analytical chemistry instructor

September 2013 - February 2014

Islamic society collage

Zarqa, Jordan

September 2013 - February 2014

Instructor at a community college, analytical chemistry
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

lab technician

September 2011 - February 2012

media inks

Amman, Jordan

September 2011 - February 2012

R&D/QC lab technician
Company industry:
Heavy Industry & Metallurgy
Job role:
Quality Control

chemical analyst

February 2011 - May 2011

Royal Scientific Society

Amman, Jordan

February 2011 - May 2011

worked on chemical analysis instrument such as : Atomic Absorption Spectrophotometer (AAS); Flame AAS, Hydride Vapor Generayor AAS, Mercury Cold Vapor Unit AAS. And Inductively Coupled Plasma (ICP-OES); ICP-OES Aqueous Samples, ICP-OES Organic Samples.

preparation and analysis of different samples such as: food samples, oils samples, toys samples, paints samples, soil, water and others .

preparation of slandered materials ans solutions .
Company industry:
Scientific Research & Development
Job role:
Other

Education

Jordanian expert team for training and consulting

May 2016

May 2016

Higher diploma, clinical pharmacy professional diploma

Jordan

GPA (rating): Good

GPA (rating): Good

al-isra'a private university

June 2014

June 2014

Bachelor's degree, pharmacy

Jordan

GPA (percentage): 89.5%

GPA (percentage): 89.5%

Jordan University of Science and Technology

June 2011

June 2011

Bachelor's degree, applied chemical sciences

Jordan

GPA (percentage): 75%

GPA (percentage): 75%

high good GPA , attended different courses with King Abdullah II Fund for Development (KAFD) and Civil Society Development Center (CSDC) participate in the tenth Jordanian chemical conference and the scientific day at the chemistry department .

Al-zarqa Al-thanaweah high school

June 2007

June 2007

High school or equivalent, scientific

Jordan

scientific high school

Skills

Strategic Planning

Expert

Attention to Details

Expert

Claims Management

Expert

Key Account Management

Expert

Medical Insurance

Expert

internet exploring

Expert

microsoft office programs

Expert

Patient counseling

Expert

Retal

Expert

Cross selling

Expert

Problem solving

Expert

Insurance

Expert

Insurance Claims

Expert

Management

Expert

Health Insurance

Expert

Microsoft Office

Expert

medical insurance

Expert

Science

Expert

Internet

Expert

Materials

Expert

Microsoft programs

Expert

Languages

English

Expert

Arabic

Native Speaker

German

Beginner

Training and Certifications

Certifications
certified key accountant manager
Aug 2024
pharmaceutical mini MBA
Oct 2023
supply chain management in practice
Oct 2023

Hobbies and interests

Reading