سمر قشوع, Business Systems Specialist

سمر قشوع

Business Systems Specialist

Beyout Investment Group (BIG Holding)

البلد
الكويت - الكويت
التعليم
بكالوريوس, Computer Science
الخبرة
19 سنة, 4 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :19 سنة, 4 أشهر

Business Systems Specialist في Beyout Investment Group (BIG Holding)
  • الكويت - الكويت
  • أشغل هذه الوظيفة منذ يوليو 2012

MS CRM Consultant: (Microsoft Dynamics CRM 2015)
. Preparation of Requirements analysis to understand customer needs
. Installing product on servers
. Mapping client requirements with CRM application functionality
. Develop reports and upload them on MS CRM according to customer needs
. Give Training to the users on the application
* Planning to be certified on MS Dynamics CRM 2015 before June 2016

• SAP Business one product experience, analyzing modules (CRM, Sales, and Purchase) for the formation and finalization of scope of Work.
o Project review meetings with end users.
o Reports generation through PLD (Print Layout Design) reporting tool.
o Conducted final testing before moving to go-live.
o Handling post go-live support to the users’ right from uploading of business data into SAP B1 to resolving day to day queries of the users.

• Manage and coordinate Project tasks related to assigned projects.
• Interacts extensively with clients, evaluates future requirements for the end users & identifies the potential solutions to improve the business operations.
• Collaborate with infrastructure and Operations to provide solutions related to new advances related to Business models in the Group.
• Supervise project implementations and develop the technical skill set required to support or train staff in managing solutions that are provided.
• Analyze user’s requirements, and design and develop system architecture and specifications
• Preparing Technical Documents and manuals for the customized System.
• Train users on the corporate software systems.
• Writing Corporate IT Policies & Procedures for IT department, and communications in compliance with applicable laws and regulations.
• Work closely with other technical staff networking, operations and development to insure connectivity and compatibility between systems.

• Social Media Marketing for (KHX company & Berlits) Education Sector of BIG:
o Build and execute social media strategy through competitive research, platform determination, messaging and audience identification
o Generate, edit, publish and share daily content (original text, images, video) that builds meaningful connections and encourages community members to take action
o Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
o Creating social media campaigns and calls-to-action that drive target buyers to client sites and generate leads for our clients.

Freelance Photographer في Qashoo3a
  • الكويت - الكويت
  • أشغل هذه الوظيفة منذ مارس 2011

Babies & Family photographer, also photographing Events & Parties with affordable Packages
Assistant Director for short documentary

Dynamics CRM Consultant في ATG
  • الكويت - حولي
  • فبراير 2010 إلى يوليو 2012

•CRM 4.0 Product Installation & customization
-Preparation of Requirements analysis to understand customer needs
-Installing product on servers with customizations according to clients needs
-Develop reports and upload them on MS CRM according to customer needs
-Give Training to the users on the application

MS CRM Consultant في freelancing
  • الكويت - الكويت
  • أكتوبر 2009 إلى فبراير 2010

•CRM 4.0 Product Installation & customization
-Preparation of Requirements analysis to understand customer needs
-Installing product on servers with customizations according to clients needs
-Develop reports and upload them on MS CRM according to customer needs
-Give Training to the users on the application
-Write Documentation on the Final Product to the end users and the Technical Users

Senior Solution Consultant في BL Solutions
  • الكويت - حولي
  • سبتمبر 2008 إلى سبتمبر 2009

• CRM 4.0 Product Installation & customization
-Covering Pre-sales, demos, presentations and proposal writing
-Preparation of Requirements analysis to understand customer needs
-Installing product on servers with customizations according to clients needs
-Develop reports and upload them on MS CRM according to customer needs
-Give Training to the users on the application

DM/ CRM Consulting Specialist في One World Solutions Company
  • الكويت - الكويت
  • نوفمبر 2007 إلى سبتمبر 2008

• MS CRM 3.0 - CRM 4.0 Products / Captaris Document Management Installation & customization
- covering Pre-sales, demos, presentations and proposal writing
- Preparation of Requirements analysis to understand customer needs
-Installing product on servers with customizations according to clients needs
-Give Training to the users on the application

DM/ CRM Consulting Specialist في InnoKAT (Innovation Knowledge Advanced Technology)
  • غير ذلك
  • يونيو 2007 إلى نوفمبر 2007

• Document management “DM Hummingbird Open Text” Consulting & Implantation
- Implementing product on servers with making Full Analysis, customization and Training according to Client Needs.
- Preparing Technical Documents and manuals for System.

System Developer في FAPCO (Fahed Al Ghunaim & Partners General Trading Co.)
  • الكويت - الكويت
  • ديسمبر 2004 إلى مايو 2007

• Software Tester
- Experience throughout the whole testing lifecycle of a product
- Writing of test scenarios/ scripts from functional specifications
- Responsible for the execution of Unit, System, Integration, Regression and User Acceptance Test with the client.
- Responsible for tracking live bugs daily
- Daily communication with development team on bug fixing issues.
- Interfaced with internal design units to secure deliveries; change request handling and product quality assessment
• MS CRM 1.2-CRM 3.0 Products / MS Share Point Portal 2003 & Hummingbird DM Installation & customization
-installing product on servers with the appropriate provided license
-Ability to make full customization on the products
-Give Training to the users on the application
• Developing Microsoft ASP.NET Web Applications Using Visual Studio .NET

الخلفية التعليمية

بكالوريوس, Computer Science
  • في Petra University
  • فبراير 2004

Specialties & Skills

Software Testing
Social Media
Photography
Microsoft Dynamics CRM 4.0 2011 Consultant
IT Project Management
Photography
Computer Skills: Windows, Microsoft Office

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

certification for Microsoft Dynamics CRM 4.0 Applications (تدريب)
معهد التدريب:
Microsoft
تاريخ الدورة:
March 2011
Project Management Professional Training PMBOK (تدريب)
معهد التدريب:
PMI
تاريخ الدورة:
May 2010

الهوايات

  • Photography
    working as freelance photographer for some public events in Kuwait
  • Love to do community voluntary work