سمر قشوع

. Implement requirements gathering, analysis, and documentation to support both new system implementations and enhancements to existing solutions (Core Investment System Prospero).
.Prepare detailed Software System Specifications (SSS) for new application development in alignment with business objectives and compliance requirements.
.Coordinate with external vendors, ensuring timely delivery, optimal resource utilization, and continuous tracking of project milestones.
.Document project issues, business processes, and implementation plans, while managing end-to-end project execution within the Wealth Management division using Microsoft Dynamics CRM 365.
.Applied Waterfall, Scrum, or Agile methodologies as appropriate based on project scope and complexity to ensure successful and timely delivery.

MS CRM Consultant: (Microsoft Dynamics CRM 2015)
. Preparation of Requirements analysis to understand customer needs
. Installing product on servers
. Mapping client requirements with CRM application functionality
. Develop reports and upload them on MS CRM according to customer needs
. Give Training to the users on the application
* Planning to be certified on MS Dynamics CRM 2015 before June 2016

• SAP Business one product experience, analyzing modules (CRM, Sales, and Purchase) for the formation and finalization of scope of Work.
o Project review meetings with end users.
o Reports generation through PLD (Print Layout Design) reporting tool.
o Conducted final testing before moving to go-live.
o Handling post go-live support to the users’ right from uploading of business data into SAP B1 to resolving day to day queries of the users.

• Manage and coordinate Project tasks related to assigned projects.
• Interacts extensively with clients, evaluates future requirements for the end users & identifies the potential solutions to improve the business operations.
• Collaborate with infrastructure and Operations to provide solutions related to new advances related to Business models in the Group.
• Supervise project implementations and develop the technical skill set required to support or train staff in managing solutions that are provided.
• Analyze user’s requirements, and design and develop system architecture and specifications
• Preparing Technical Documents and manuals for the customized System.
• Train users on the corporate software systems.
• Writing Corporate IT Policies & Procedures for IT department, and communications in compliance with applicable laws and regulations.
• Work closely with other technical staff networking, operations and development to insure connectivity and compatibility between systems.

• Social Media Marketing for (KHX company & Berlits) Education Sector of BIG:
o Build and execute social media strategy through competitive research, platform determination, messaging and audience identification
o Generate, edit, publish and share daily content (original text, images, video) that builds meaningful connections and encourages community members to take action
o Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
o Creating social media campaigns and calls-to-action that drive target buyers to client sites and generate leads for our clients.

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Assistant Director for short documentary

-Prepared and maintained detailed report specifications to address new requirements and enhancements to
existing systems.
-Conducted comprehensive system testing for the Asset Management Software (Prospero application) to
ensure functionality and accuracy.
-Gathered, analyzed, and documented process changes for the Risk Management Department, ensuring
alignment with operational needs.
-Developed software system specifications for new applications and managed vendor deliverables, resources,
and progress while documenting project issues, functional processes, and plans.

-Preparation and maintenance of report specifications based on new requirements or enhancements to
existing reports.
-Assistance in upgrading MS SQL reports to newer versions, including SQL 2012 and SQL 2016.
-System testing of Asset Management Software, specifically the Prospero application.
-Collection, analysis, and documentation of process changes for the Risk Management Department;
preparation of software system specifications for new applications.

Performed requirements analysis to identify and document customer needs for CRM 2015 product
installation and customization.
Performed installation of CRM 2015 on servers, customizing forms, screens, views, and workflows based on
client specifications.
Implemented data migration initiatives, created integration mappings, and developed custom reports for
upload onto MS CRM as per client requirements.
Delivered user training on the CRM application and resolved technical issues related to servers,
authentication, IIS, SQL, SRS, and other associated technologies.

-Conducted requirements analysis to understand customer needs and align them with Microsoft Dynamics
CRM 2015 functionality, including installation, customization, and report development. Provided user training
and technical documentation preparation for seamless system adoption.
-Analyzed modules such as CRM, Sales, Purchase, and Finance within SAP Business One to define project
scope. Oversaw project review meetings, generated customized reports using Print Layout Design (PLD),
conducted final testing before go-live, and delivered post-implementation support.
-Managed and coordinated project tasks across multiple departments, collaborating closely with clients to
evaluate business requirements and identify solutions. Developed corporate IT policies, provided staff
training on software systems, and ensured compatibility between systems through integration efforts.
-Designed and implemented social media marketing strategies for KHX company & Berlitz in the education
sector. Crafted campaigns by leveraging research-driven insights to generate leads, creating engaging content
across platforms while analyzing metrics to drive continuous improvement.

-Conducted requirements analysis to identify and understand customer needs, ensuring alignment with CRM
4.0 product capabilities.
-Installed and customized CRM 4.0 on servers, including tailored forms, screens, views, workflows, and
integrations based on client specifications.
-Designed data migration and integration mappings; developed and deployed custom reports within MS CRM
environments to meet customer demands.
-Delivered user training for application usage and resolved technical issues related to servers, authentication
protocols, IIS, SQL Server Reporting Services (SRS), and associated CRM technologies.

•CRM 4.0 Product Installation & customization
-Preparation of Requirements analysis to understand customer needs
-Installing product on servers with customizations according to clients needs
-Develop reports and upload them on MS CRM according to customer needs
-Give Training to the users on the application

-Completed installation of MS CRM 3.0 and CRM 4.0 products, as well as Captaris Document Management
software, ensuring seamless deployment and functionality.
-Collected and analyzed client requirements to customize CRM solutions in alignment with business needs,
enhancing user experience and operational efficiency.
-Designed, developed, and uploaded custom reports on MS CRM platforms based on specific customer
requirements, enabling data-driven decision-making.
-Delivered comprehensive training sessions for end-users to ensure effective application usage and
operational proficiency.

• Document management “DM Hummingbird Open Text” Consulting & Implantation
- Implementing product on servers with making Full Analysis, customization and Training according to Client Needs.
- Preparing Technical Documents and manuals for System.

-Implementation and customization of DM Hummingbird Open Text document management product on
servers, ensuring alignment with client-specific requirements through comprehensive analysis.
-Managed the installation, licensing, and full customization of MS CRM products (1.2 - 3.0), MS SharePoint
Portal 2003, and Hummingbird DM; facilitated user training on customized applications.
-Engaged with internal design units to manage change requests, ensure timely deliveries, and assess product
quality effectively.
-Delivery of training sessions tailored to client needs .
Development oftechnical documents and user manuals to support system operations and enhance user
understanding.
Coordination of consulting activities focused on document management systems, ensuring optimal
functionality and client satisfaction.
Developed detailed test scenarios and scripts based on functional specifications and coordinated closely with
development teams to address and resolve bug-related issues.

• Software Tester
- Experience throughout the whole testing lifecycle of a product
- Writing of test scenarios/ scripts from functional specifications
- Responsible for the execution of Unit, System, Integration, Regression and User Acceptance Test with the client.
- Responsible for tracking live bugs daily
- Daily communication with development team on bug fixing issues.
- Interfaced with internal design units to secure deliveries; change request handling and product quality assessment
• MS CRM 1.2-CRM 3.0 Products / MS Share Point Portal 2003 & Hummingbird DM Installation & customization
-installing product on servers with the appropriate provided license
-Ability to make full customization on the products
-Give Training to the users on the application
• Developing Microsoft ASP.NET Web Applications Using Visual Studio .NET