Key Account Executive
DHL
Total years of experience :5 years, 8 Months
Managed key account matters including solving issues, updating on project milestones, attending meetings and managing other communications.
Acted as organisational brand ambassador at essential trade and consumer events, upholding brand standards. Developed new business opportunities in existing customer portfolios to meet, upgrade and cross-sell revenue targets.
Utilised tools such as CRM for streamlined process management and reporting.
Developed awareness of projects within project chain and communicated with regional sales managers to capitalise on all commercial opportunities.
Encouraged sales teams to dedicate sufficient time to supporting strategic partners with execution plans. Carried out risk assessments before taking on new accounts by analysing account potential based on client portfolios' likelihood to make profits.
Built and capitalised on relationships by networking with important influencers and decision-makers to position company as premier industry brand.
Produced annual strategic account plans in alignment with booking curve for client accounts and RCI.
Prepared and presented technical and commercial offers to clients based on company standards.
Evaluated customer issues and reporter trends to determine areas in need of improvement and implement proactive corrections
Optimized customer support by establishing collaborative service environment
Followed-through on all critical interdepartmental escalations to address customer's safety concerns Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
Investigated and resolved customer inquiries and complaints quickly Assisted customers by listening closely, investigating with internal tools, and reach out to accused parties
Recorded actions taken, issues resolved and information to effectively manage customer accounts
Educated customers about guidelines, terms & conditions.
Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
Coordinated strategic plans for administrative services management and optimization to best use available resources.
Cultivated work environment focused on personal responsibility, continuous improvement and delivering high- quality results.
Communicated with customers regarding billings and due amounts Compiled customer feedback and recommended service delivery improvements to management
Diffuse intense customer situations to maintain high-level of satisfaction
Generate additional revenue through upselling or add-on package selling
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
Approached browsing customers to initiate conversations to determine buying preferences Organized store merchandise racks and displays to promote and maintain visually appealing environments
Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
Offered each customer top-notch, personal service and support to boost sales and customer satisfaction Answered questions about store policies and concerns to assist
Positive customer experiences Recommended merchandise to customers based on needs and preferences Welcomed customers and provided assistance in locating and purchasing products
Answered product questions with up-to-date knowledge of sales and store promotions
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Conducted studies about telecom sector enterprises in UAE and KSA
Streamlined research processes to meet tight deadlines for multiple projects
Designed and executed study approaches
Performed research into study topics to increase knowledge and ability to provide valuable contributions.
Accounting and business administration