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Wissem  Benabdellah , Insurance Operations & Client Advisor

Wissem Benabdellah

Insurance Operations & Client Advisor·National General Insurance NGI,

United Arab Emirates

Bachelor's degree, Foreign Languages

Work experience

Total years of experience: 7 years, 9 months

Insurance Operations & Client Advisor

January 2024 - Present

National General Insurance NGI,

Dubai, United Arab Emirates

January 2024 - Present

Liaised between clients and Underwriting (UW) to complete files and resolve discrepancies.
Managed daily insurance operations including policy issuance, renewals, endorsements, and system updates.
Collected, verified, and processed client onboarding and KYC documents to ensure accuracy and regulatory compliance.
Liaised between clients and Underwriting (UW) to complete files and resolve discrepancies.
Handled insurance inquiries (Medical, Motor, General) and provided clear guidance on claims and procedures.
Maintained and updated client records in internal systems, supporting both operations and compliance teams.

Company industry:
Insurance & TPA

Office Clerk

November 2023 - May 2024

A7 Group real estate

Dubai, United Arab Emirates

November 2023 - May 2024

Managed property files, contracts & registrations
Updated client records & databases
Handled calls, appointments & client inquiries
Coordinated property viewings & follow-ups
Checked-in & checked-out staff/workers
Prepared reports & maintained filing
Provided admin support & maintained process manuals
Arranged business essentials (cards, phones, access).

Company industry:
Real Estate

Operations Coordinator

January 2020 - January 2022

Mars Tour Travel,

Tlemcen, Algeria

January 2020 - January 2022

Managed property files, contracts & registrations
Updated client records & databases
Handled calls, appointments & client inquiries
Coordinated property viewings & follow-ups
Checked-in & checked-out staff/workers
Prepared reports & maintained filing
Provided admin support & maintained process manuals
Arranged business essentials (cards, phones, access)
Supervised visa applications and ensured accurate documentation.
Coordinated with embassies and guided clients on immigration procedures.
Organized operational activities, events, and migration services.
Prepared reports and supported management in process improvements.

Company industry:
Tourism, Museum, & Cultural
Job role:
Administration

Guest Relations Manager

January 2017 - January 2020

Hotel Al Izza,

Tlemcen, Algeria

January 2017 - January 2020

Managed VIP and international guest relations and service needs.
Handled complaints, resolved cases, and ensured high guest satisfaction.
Maintained guest records, preferences, and accurate documentation.
Ensured compliance with hospitality and safety protocols.
Supported HR/admin initiatives, workshops, and engagement events.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

University Abou Baker Belgaid

January 2023

January 2023

Bachelor's degree, Foreign Languages

Algeria

Skills

CLIENT ONBOARDING

Intermediate

COMPONENT SERVICES

Intermediate

CROSS FUNCTIONAL COORDINATION

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

DOCUMENT MANAGEMENT

Intermediate

INSURANCE POLICIES

Intermediate

KNOW YOUR CUSTOMER

Intermediate

MANAGEMENT

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

OPERATIONS

Intermediate

Insurance

Expert

Customer Service

Expert

Languages

Arabic

Native Speaker

English

Intermediate

French

Intermediate

Training and Certifications

Certifications
Compliance with Marketing Calls Regulation
NGI
Dec 2025
& Administrative
Customer Service & Complaint Handling in the Insurance Market
AML (Anti-Money Laundering) Certificate
Motor Insurance Product Training
Telemarketing Code of Conduct
Compliance with Marketing Calls Regulation
Cyber Security Awareness Training
CAMS Certification –