Manager
Lulu Exchange
Total years of experience :21 years, 11 Months
Successfully established the project for creating the Bank Notes Department.
• Setting up of long term and short term strategy to enhance the business development for the company.
• Developed the SOP for Operation of Department and ensure regular compliance.
• Market trend analysis and competitor price management for customer retention.
• Co ordinate with the Vendors for providing innovative hardware and support software including sophisticated counting machines, ID scanners, Biometric vault management systems, security Cameras, GPS Vehicle Tracking Units and AMCs.
• Sales promotion by way of dedicated and specialised services according to customer demand and ensure customer service excellence.
• Provide training and real time demonstration to the staff for currency buying, selling, customer service and Identification of Fake currencies.
• Supported the Country Management in decision making by providing timely information regarding the currency movement, price fluctuation market demand, potential threats and risk for daily Operation.
• Developed a high performance team.
• Corporate customer addition and Service continuity Management.
• Established and Developed the Bank Notes Trading Business.
• Implemented the IT process for Dealing and Covering of Import of Bank Notes.
• Budgeting and target management for the country operation.
• Trained the existing and newly joined staff for Bank Notes Business development and FC handling.
• Maximise the revenue by Fund Management.
• Corporate Customer Portfolio Management.
• Staff review and business support to the county operation.
•Monitor the daily purchase of the company (Region Wise) and make improvement.
•Target to be given to the Branches and Track the same.
•Branch Support related to Forex Purchase, Tracking and ROI.
Stock moment and Pooling:
•Pooling Schedule across India Should be monitored and Plan to improve the same.
Tracking of Agents:
•Renewal of Empanelment of Bank and adding new bank.
•Franchise, MOU & Marketing Agent tracking (Profit, Volume, ROI).
Training and Business development:
•Giving training and work shop to improve the Forex Business.
•Corporate client addition and Corporate marketing.
•Plan and close monitoring the business and growth of each product at the Branches in terms of Volume and Profit.
•Arrange and give regular Training in all products.
•Attending the monthly Branch meeting.
•Staff evaluation and appraisal .
•Conducting interviews for filling vacancies.
•Marketing and Sales co ordination.
•Branch administration and Business Development.
•Branch performance in terms of Volume and profit.
•Marketing and Business development activities.
•Staff Evaluation and staff appraisal.
•Implementing and following company Guidelines and Audit compliance.
• Money Transfer
• Air Ticket
• Foreign Currency Sale
• Money Transfer.
• Counter Operation and Customer Care.
• Field Marketing.
• Cashier.
CM Certified Manager-ICPM James Maddison University.
MBA International Business
PASSED WITH FIRST CLASS
PASSED WITH DISTINCTION
FIRST CLASS