Senior IT Infrastructure Engineer
Dubai Airports
Total des années d'expérience :19 years, 4 Mois
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• Providing 2nd / 3rd Level support to all Honeywell internal clients within the Middle East & North Africa region.
• Take ownership of all IT services at a local level and manage the work activity of technical support, ensuring that all queries are dealt within agreed Service Level Agreements.
• Documentation and analysis of IT & network incidents with the use of BMC Remedy Systems.
• Creating & Deploying Norton Ghost Images for the Office Enterprise Users using Windows Imagex & WAIK .
• Supporting Custom built in-house applications (like Siebel, oracle) the corporate Blackberry Enterprise Suite.
• Configuring & Deploying Checkpoint Secure Client VPN NGX60 Digital Certificates and supporting the office Cisco Call Manager Office system 5.0
• Management & Monitoring of network using network management system such as LANDesk Patch Tools
• Work closely with the IT Project Delivery team to ensure that all new infrastructure services are integrated effectively into the production operation.
• Manage the IT Service Delivery Reporting for all Middle East IT Service Desk.
• Supporting and implementing solutions ensuring the provision of IT services in a timely & cost effective manner to meet client’s requirements.
• Perform network troubleshooting to isolate and diagnose common network problems
• Maintaining the users IT Hardware Asset database and inventory reporting.
• Responsible for fault finding, supporting users with all Windows application issues within the IT helpdesk capacity.
• Using Remote Desktop Tools such as Landesk, Remote Desktop, Team Viewer to support both in-house and remote users.
• Acting as a single Point of Contact for IT issues reported which involves escalating and coordinating IT related issue with the Level 2 or Level 3 Team.
• Liaising and serving customers effectively in a fast paced environment
• Working as a team in achieving store and management sales targets
• Taking ownership of IT issues and seeing them through to resolution while making sure they are resolved within the agreed time levels.
• Handling of Customer Orders through the use of advanced software such as SAP - EPOS (Enterprise Point of Sale).
• Was responsible for training new employees supporting daily IT operations and system stock inventory.
• Received numerous performance appraisal awards for Top Customer Service Representative.
• Ensure effective and efficient on call operations for system upgrades and network issue resolution.
• Assisting application users internally and externally by providing prompt responses and proactive problem solving with IT issues.
• Configuring the Network and providing technical assistance to numerous clients
• Provided Technical and Troubleshooting assistance to numerous Clients which involve tand debugging the network problems internally and externally.
• Analyzing and Resolving issue related to the Network such as addition of new workstations and managing system upgrades.
• Documentation of incoming calls to create procedural information of network issues used for training new employees
Subjects Programming for Computer Networks - 16 Network System & Servers - 10 Network Modelling & Simulation - 16 Mobile & Wireless Network - 12 Network Design - 6 Network & Network Management - 5 Post Graduate Project - 7 Project Dissertation : Quality of Service: Bandwidth Management in Voice over IP ( VoIP) This project deals with rectifying the existing redundancies in the traditional VoIP network with respect to Bandwidth Management .Some of the Key Areas Included: •Analyzed the Existing VoIP methodology • Proposed and designed a new variant of the existing bandwidth scheme using Differential and Integrated Service bandwidth Function. • Measured and Implemented the MPLS mechanism in VoIP bandwidth Servers. • Implemented the new Bandwidth model in the University Network. • Simulated the test results in a Cisco Configured VoIP Network. • Implemented the proto type Model using Cisco 2600 router.
Year One Maths - C Basic Engineering - D Physics - B Chemistry - B English - B Year Two Design and Analysis of Algorithm - D Digital logic Design - B Java programming - C Discrete Maths - C C Programming - B Year Three Computer Networks - B Digital Signal Processing - B Java programming - C Software Engineering - C Telecommunication Switching Technique - B Year Four Neural Networks & Fuzzy Systems - A Network Security & Management - C High Speed Networks - B UNIX Networking - C Distributed Computing - C Dissertation : Analysis of Steganographic Algorithm Duration: 5 Months (January 2004 – May 2004). The project is a security mechanism that transmits authorized messages or information through existing carriers such Audio, Video or image. This projects deals with the efficiency of the Steganographic Process by implementing it in a real time running application. • This is a Message Coding mechanism which offers security and prevents intrusion from unwanted or third parties in a network. • It works on the basic principle of decoding or hiding the message in any carrier medium such as Audio, Video or Image. • The coding and encoding technique is carried out through SHA security coding Algorithm. • The algorithm was programmed and implemented using C++ and Visual basic. • As a team of four, I was responsible for coding the C++ and linking the project module with the Visual Basic Interface. Awards • Awarded as the “Most Promising Player of the Tournament” in the Inter College Basketball Meet 02-03 & 03-04