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سمير أحمد, Senior IT Infrastructure Engineer

سمير أحمد

Senior IT Infrastructure Engineer·Dubai Airports

الإمارات العربية المتحدة

ماجستير, Msc in Computer Networking

الخبرة العملية

مجموع سنوات الخبرة: 21 سنوات, 5 أشهر

Senior IT Infrastructure Engineer

مايو 2014 - حتى الآن

Dubai Airports

دبي، الإمارات العربية المتحدة

مايو 2014 - حتى الآن

-

مجال الشركة:
شركات الطيران
الدور الوظيفي:
تكنولوجيا المعلومات

IT Engineer

ديسمبر 2008 - أبريل 2014

Honeywell Middleeast International Ltd

أبو ظبي، الإمارات العربية المتحدة

ديسمبر 2008 - أبريل 2014

• Providing 2nd / 3rd Level support to all Honeywell internal clients within the Middle East & North Africa region.
• Take ownership of all IT services at a local level and manage the work activity of technical support, ensuring that all queries are dealt within agreed Service Level Agreements.
• Documentation and analysis of IT & network incidents with the use of BMC Remedy Systems.
• Creating & Deploying Norton Ghost Images for the Office Enterprise Users using Windows Imagex & WAIK .
• Supporting Custom built in-house applications (like Siebel, oracle) the corporate Blackberry Enterprise Suite.
• Configuring & Deploying Checkpoint Secure Client VPN NGX60 Digital Certificates and supporting the office Cisco Call Manager Office system 5.0
• Management & Monitoring of network using network management system such as LANDesk Patch Tools
• Work closely with the IT Project Delivery team to ensure that all new infrastructure services are integrated effectively into the production operation.
• Manage the IT Service Delivery Reporting for all Middle East IT Service Desk.

مجال الشركة:
الاستشارات الهندسية العامة
الدور الوظيفي:
تكنولوجيا المعلومات

IT Help Desk Analyst

نوفمبر 2006 - مايو 2008

B.M Consultings

المملكة المتحدة

نوفمبر 2006 - مايو 2008

• Supporting and implementing solutions ensuring the provision of IT services in a timely & cost effective manner to meet client’s requirements.
• Perform network troubleshooting to isolate and diagnose common network problems
• Maintaining the users IT Hardware Asset database and inventory reporting.
• Responsible for fault finding, supporting users with all Windows application issues within the IT helpdesk capacity.
• Using Remote Desktop Tools such as Landesk, Remote Desktop, Team Viewer to support both in-house and remote users.
• Acting as a single Point of Contact for IT issues reported which involves escalating and coordinating IT related issue with the Level 2 or Level 3 Team.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

IT Support / Sales Assistant

أبريل 2005 - ديسمبر 2006

Habitat Stores

المملكة المتحدة

أبريل 2005 - ديسمبر 2006

• Liaising and serving customers effectively in a fast paced environment
• Working as a team in achieving store and management sales targets
• Taking ownership of IT issues and seeing them through to resolution while making sure they are resolved within the agreed time levels.
• Handling of Customer Orders through the use of advanced software such as SAP - EPOS (Enterprise Point of Sale).
• Was responsible for training new employees supporting daily IT operations and system stock inventory.
• Received numerous performance appraisal awards for Top Customer Service Representative.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
الخدمات المساندة

Trainee Network Engineer / Help Desk Support

مايو 2004 - ديسمبر 2004

Lattice Computer Consultancy

دبي، الإمارات العربية المتحدة

مايو 2004 - ديسمبر 2004

• Ensure effective and efficient on call operations for system upgrades and network issue resolution.
• Assisting application users internally and externally by providing prompt responses and proactive problem solving with IT issues.
• Configuring the Network and providing technical assistance to numerous clients
• Provided Technical and Troubleshooting assistance to numerous Clients which involve tand debugging the network problems internally and externally.
• Analyzing and Resolving issue related to the Network such as addition of new workstations and managing system upgrades.
• Documentation of incoming calls to create procedural information of network issues used for training new employees

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Middlesex University

سبتمبر 2006

سبتمبر 2006

ماجستير، Msc in Computer Networking

المملكة المتحدة

Subjects Programming for Computer Networks - 16 Network System & Servers - 10 Network Modelling & Simulation - 16 Mobile & Wireless Network - 12 Network Design - 6 Network & Network Management - 5 Post Graduate Project - 7 Project Dissertation : Quality of Service: Bandwidth Management in Voice over IP ( VoIP) This project deals with rectifying the existing redundancies in the traditional VoIP network with respect to Bandwidth Management .Some of the Key Areas Included: •Analyzed the Existing VoIP methodology • Proposed and designed a new variant of the existing bandwidth scheme using Differential and Integrated Service bandwidth Function. • Measured and Implemented the MPLS mechanism in VoIP bandwidth Servers. • Implemented the new Bandwidth model in the University Network. • Simulated the test results in a Cisco Configured VoIP Network. • Implemented the proto type Model using Cisco 2600 router.

Annamalai University

مايو 2004

مايو 2004

بكالوريوس، Bachelor of Engineering in Information Technology

الهند

Year One Maths - C Basic Engineering - D Physics - B Chemistry - B English - B Year Two Design and Analysis of Algorithm - D Digital logic Design - B Java programming - C Discrete Maths - C C Programming - B Year Three Computer Networks - B Digital Signal Processing - B Java programming - C Software Engineering - C Telecommunication Switching Technique - B Year Four Neural Networks & Fuzzy Systems - A Network Security & Management - C High Speed Networks - B UNIX Networking - C Distributed Computing - C Dissertation : Analysis of Steganographic Algorithm Duration: 5 Months (January 2004 – May 2004). The project is a security mechanism that transmits authorized messages or information through existing carriers such Audio, Video or image. This projects deals with the efficiency of the Steganographic Process by implementing it in a real time running application. • This is a Message Coding mechanism which offers security and prevents intrusion from unwanted or third parties in a network. • It works on the basic principle of decoding or hiding the message in any carrier medium such as Audio, Video or Image. • The coding and encoding technique is carried out through SHA security coding Algorithm. • The algorithm was programmed and implemented using C++ and Visual basic. • As a team of four, I was responsible for coding the C++ and linking the project module with the Visual Basic Interface. Awards • Awarded as the “Most Promising Player of the Tournament” in the Inter College Basketball Meet 02-03 & 03-04

Skills

Windows Server 2008
Expert
Windows Server 2008
Expert
Microsoft Windows
Expert
Microsoft Windows
Expert
ITIL
Expert
ITIL
Expert
IT Service Delivery
Expert
IT Service Delivery
Expert
Microsoft Servers
Expert
Microsoft Servers
Expert
Windows Server 2003 / 2008 Configuration ( ADS,DNS,DHCP ,RRAS)
Intermediate
Windows Server 2003 / 2008 Configuration ( ADS,DNS,DHCP ,RRAS)
Intermediate
Network Troubleshooting & Desktop Support
Intermediate
Network Troubleshooting & Desktop Support
Intermediate
Cisco Router & Switch Configuration
Intermediate
Cisco Router & Switch Configuration
Intermediate
Ms Office ( Word , Outlook 2003 / 2007
Intermediate
Ms Office ( Word , Outlook 2003 / 2007
Intermediate
Hardware : Patch Pannelling and Cable Termination
Intermediate
Hardware : Patch Pannelling and Cable Termination
Intermediate
CCNA , MCSA, MCTS, MCITP
Intermediate
CCNA , MCSA, MCTS, MCITP
Intermediate
LAN,WLAN.
Intermediate
LAN,WLAN.
Intermediate
Microsoft Exchange Server , Blackberry Server , VOIP , Cisco Call Manager
Intermediate
Microsoft Exchange Server , Blackberry Server , VOIP , Cisco Call Manager
Intermediate
ITIL Foundation
Intermediate
ITIL Foundation
Intermediate
Windows Opertaing Systems - XP , Vista , Windows 7 , Windows 8
Expert
Windows Opertaing Systems - XP , Vista , Windows 7 , Windows 8
Expert
Vmware ESXI Server ,
Beginner
Vmware ESXI Server ,
Beginner
Microsoft SharePoint 2007 , Microsoft System Center Manager ( SCCM )
Beginner
Microsoft SharePoint 2007 , Microsoft System Center Manager ( SCCM )
Beginner
Windows Server 2008
Expert
Windows Server 2008
Expert
Microsoft Windows
Expert
Microsoft Windows
Expert
ITIL
Expert
ITIL
Expert
IT Service Delivery
Expert
IT Service Delivery
Expert
Microsoft Servers
Expert
Microsoft Servers
Expert

اللغات

الهندية

متمرّس

التاميلية

متمرّس

الأوردو

متوسط

العربية

مبتدئ

العضويات

British Computer Society

Associate

March 2006

التدريب و الشهادات

الشهادات
Vmware Certified Associate ( Datacenter Virtualization )
Jan 2014 - Jan 2014
ITIL Foundation Certificate ( V2)
Exin - ITIL Foundation
May 2011
Cisco Certified Network Associate
Cisco
Mar 2008 - Mar 2011
Microsoft Certified Technology Specialist (MCTS - Windows Server 2008 & MCTS - Windows 7 )
Microsoft Corporation
Feb 2012
Microsoft Certified Professional ( Windows Server 2003 & Windows XP )
Microsoft Corporation
Dec 2008
Comptia Security +
Comptia
Dec 2011