سمير الفيفي, Reporting and Quality Supervisor

سمير الفيفي

Reporting and Quality Supervisor

Abdul Latif Jameel United Finance - KSA

Lieu
Arabie Saoudite - Jeddah
Éducation
Etudes secondaires ou équivalent, علوم طبيعي
Expérience
11 years, 2 Mois

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Expériences professionnelles

Total des années d'expérience :11 years, 2 Mois

Reporting and Quality Supervisor à Abdul Latif Jameel United Finance - KSA
  • Arabie Saoudite - Jeddah
  • Je travaille ici depuis janvier 2017

Training, and preparing call center representatives to respond to customer questions about services or products, and preparing reports and analyzing data to assist management as they determine call center goals

Telemarkting Supervisor à Abdul Latif Jameel United Finance - KSA
  • Arabie Saoudite - Jeddah
  • janvier 2015 à janvier 2017

Oversee a team of Call Center representatives who handle customer service inquiries and problems via the phone and/or email.

Telemarketing Agent à Abdul Latif Jameel United Finance - KSA
  • Arabie Saoudite - Jeddah
  • décembre 2013 à janvier 2015

Telemarketing and Customer Service.

Customer Service à Etisal international
  • Arabie Saoudite - Jeddah
  • juillet 2012 à mars 2013

Customer Service by phone at Etisal international operator Zain Saudi Arabia.

Éducation

Etudes secondaires ou équivalent, علوم طبيعي
  • à وزارة التربية والتعلم
  • janvier 2009

بعد التخرج من الثانوية العامة إعتمدة على تطوير خبراتي بالإطلاع والمتابعه والتعلم عن طريق الأنترنت After graduating from high school adopted to develop my experiences Acquainted Continue learning through Internet

Specialties & Skills

MIS Reporting
Quality Assurance
Coaching
Master Data
Team Performance
Computers maintenance.
Speed of learning and work under pressure.
Experience in dealing with Zain systems
Time management
Communication Skills.
Help customers via the Internet (Using Teamviewer program for all systems)
Desire to achieve customer service excellence.
Programming (HTML, PHP, Delphi, Visual Basic, etc …).
Computer use for office work.
Solving the problems of systems (Windows, Linux, Mac).
Good in the use of Microsoft Office programs.
Management Linux & Windows server and manage forums.
Good in using computer software programs.
Solving the problems of systems smartphones (Android, IOS, Windows phone).
Reporting and Monitoring
Quality Assurance
Coaching
Measuring Performance
Analyzing Data
marketing communications
marketing mix
market research
marketing management

Langues

Anglais
Expert
Arabe
Expert

Formation et Diplômes

General (Formation)
Institut de formation:
Talal Abu-Ghazaleh Orgenization
Date de la formation:
April 2013
Call Center Agent (Formation)
Institut de formation:
Etisal international
Date de la formation:
July 2012

Loisirs

  • Customers service
    I work with big company for customers service