Senior Human Resources Manager
Power International Holding
مجموع سنوات الخبرة :22 years, 8 أشهر
Aura Group (Part of Power International Holding Co.)
March 2022 - Present | Doha, Qatar
And
UCC Holding (Part of Power International Holding Co.)
September 2020 - March 2022 | Doha, Qatar
Company info:
Aura Group is the F&B and Entertainment group under the parent company Power International Holding. It consists of more than 90 outlets including some world-renowned brands like LPM, Zuma, Billionaire, Em Sherif, Carbone, Pura Vida, Tatel, Kidzmondo, Winter Wonderland…etc.
UCC Holding is a construction & contracting group under the parent company Power International Holding. UCC is ranked #1 contractor in Qatar and #3 across Middle East by MEED.
Job Responsibilities:
Employee Relations: Managing all day-to-day HR & Admin tasks of staff and labor.
Recruitment: Manpower planning, sourcing, recruiting, and onboarding new hires in the company. Sourcing of candidates through internal talent pool, internal job postings, company's career page, walk-ins and through job portals like Linkedin, Bayt, Naukri, Catererglobal, indeed...etc.
DEI (Diversity, Equity & Inclusion): Conducting workshops on DEI. Strategizing, implementing, and sharing quarterly results with the Management, on the effective implementation of DEI in the company.
Compensation & Benefits (Total Rewards): Design and implement Comp & Ben. framework across the group through salary surveys, market standards, job evaluation, competencies...etc. Increments & promotions standardized and automated as per the approved yearly budget and the group's Job Family Matrix
ChatBOT: Implementation and management of 24/7 helpdesk for HR support
Surveys: Periodic rolling out of Employee Engagement surveys via Qualtrix. Strategize appropriate changes based on survey results and feedback.
HRIS (HR Information System): Identification of processes that can be automated through brainstorming sessions with HR and IT. Enhancement of Employee Experience by using AI (Artificial Intelligence). Few examples include Daizy chatbot, Powerfly, ASKHR tickets, Surveys on Qualtrix, Internal Job postings...etc.
PMS (Performance Management System): Implementation of yearly objectives, KPIs, mapping of competencies, probation evaluation, 100 days objectives & achievements for new hire, biennial performance evaluation, one-on-one feedback sessions, normalization of ratings, forced ranking to fit into the bell curve, performance improvement plans...etc.
Succession Planning: Implementation of succession planning for high and medium risk roles. Assessment and identification of possible successors based on performance and role readiness.
Hi-Po Development Framework: Followed the HIPO Competency based IDP approach for succession planning.
KPIs: Mapping of competencies and objectives for each position in the group. Designing KPIs based on those competencies & objectives.
P&L: Responsible for controlling expenses of Wages, housing, transportation, outsourced labor, recruitment, offboarding...etc.
PowerBi Dashboards: Preparing dashboards on PowerBi for recruitment, Diversity & Inclusion, Payroll cost, Government Affairs/ Immigration...etc.
Payroll: Managing attendance, leaves, incentives, Reimbursements, Bank accounts, DPay cards...etc.
Government Affairs: Handling all the governmental requirements for employees such as visa quota, work visas, QIDs, Health card, Health certificates, sponsorship changes, menu price changes...etc.
Training: Providing in-house and outsourced training for staff. Outsourced training includes eLearning such as Linkedin Learning, AIHR, Tipsy...etc.
SAP SuccessFactors: Implementation and roll out of SAP SuccessFactors for Employee and Manager self-service.
Policies & Procedures: Designing and implementation of HR Policies & Procedures in line with Labor Laws.
Company info: LBDI Holding company has a varied mix of companies under the group. It includes business sectors related to FMCG, construction, Aluminum, Steel, Marble, Trading & contracting…etc. It is a sister group of Power International Holding.
Job Responsibilities:
• Joined LBDI Holding company to manage the centralized Human Resources function for the Group.
• Handled end-to-end recruitment, training and managing of labor workforce across all the sites.
• Laid the architecture of work by building a sturdy foundation of HR roles & responsibilities within the company and made several changes to streamline the process flow.
• Recruited, trained, led and managed the HR team to effectively steer all HR & admin related activities across the group.
• Responsibilities included recruitment, training, payroll, administration, labor camp management, compensation & benefits, HSE, insurance, employee relations…etc.
• Provided comprehensive high-quality customer focused HR support across a broad range of HR activities.
• In addition to the human resources role in the group, I was provided additional responsibilities of managing operations of the FMCG arm of the group “GulfMed supply”.
• Successfully managed all the sales and logistics operations of the company with remarkable results.
• Achieved highest sales in the General and Modern trade.
• Handled the full cycle of business; from procurement to sales and distribution, across all the channels of the trade (Modern trade, General trade and HORECA).
Company info: QNIE is one of the largest FMCG companies in Qatar with a labor workforce of over 1800 people.
Job Responsibilities:
• Responsible for managing the HR team in effectively driving all HR & admin functions across the group.
• As a Board of Director, I was actively involved in key strategic decisions for the growth and advancement of the company.
• Handled recruitment, training, payroll, administration, compliance, benefits, safety, insurance, employee relations, labor camp management…etc.
• Drove the continuous personal improvement and professional development of both leadership and non-leadership employees thereby reducing staff turnover%
• Arranged several in-house and external trainings for staff to improve their skills and achieve higher goals (both; on personal & professional front)
• Pioneered the implementation of payroll system on SAP platform (first FMCG company SAP implementation in the region).
• I was assigned as a Project leader for several key projects in the company such as:
o Creation of the Strategic Business Unit (SBU) model; to uplift sales and increase distribution across Modern trade of FMCG
o Implementation of 80/20 scheme on Traditional/General trade of FMCG
o Change management
o Migration to SAP
o Project Barcelona: Smooth handover of the entire business portfolio of frozen poultry, FPP and fries (Sadia, Perdix, McCain brands…etc) to Federal Foods Qatar after the rights of sales & distribution were bought from the company
• Promoted healthy atmosphere and arranged several sports activities to encourage and motivate staff.
• Handled all administration related tasks of employees and ensured zero governmental penalties.
• Handled labor camps and regularly conducted seminars/trainings in the camps for labors in different languages.
• Managed daily labor issues and conducted several counseling sessions across multiple locations.
Company info: Regency Group Holding is a conglomerate of various business functions specializing in 5 star hotels (F&B), Construction, Trading & Contracting, Facilities Management, Real Estate, Hospitality…etc. It had a total manpower of over 3500 people.
Job Responsibilities:
• Managed centralized HR & Administration functions for 3500+ manpower strength, employed across 27 companies of the group.
• Streamlined hiring process, saving over 30% in recruitment costs.
• Managed labor camps across multiple locations.
• Handled labor grievances and supported them in their career growth within the group.
• Built HR department from the ground-up to implementation of HR standards and compliance.
• Revamped employee handbook, policies and procedures, job descriptions and introduced the performance management system.
• Aligned all the companies of the group with HR standards and compliance.
• Executed cost effective changes to existing benefit plans and evaluated HR systems to initiate a strategic system plan for improved efficiency.
• Developed & drove HR Strategy in line with the company goals and monitored its execution to ensure success factor.
• Responsible for scaling the training organization to support rapid business growth and aggressive geographical expansion.
• Created and standardized training policies, deployed assessment centers, created online & ILT learning products and deployed best practices across various BUs and Geos.
• Recruitment, New Hire Training design, development and delivery for BPO and KPO.
• Was awarded the Accenture Excellence Summit Award for the “Best Manager of the Quarter”.
• Responsible for startups of multiple geographical locations involving setting up of the entire HR & Training function.
• Managed recruitment, training, evaluation, certification and project kick-off.
• Responsible for knowledge acquisition and transfer of TP/ BO processes and creating the training setup and deliver hands-on training.
• Develop strategy for training front-line associates on communication, soft-skills, cross cultural and domain training for various business lines - Telecom, Travel, Healthcare, HRO, Tech Support and Customer Service.
• Achieved recognition as “Best Trainer of the Year”
• Started as a frontline customer service representative.
• Set up an in-house training cell for the call center. In this role, I developed and delivered product and customer service training.
• Responsible for leading the Transaction and Case Resolution Center.
➢ MBA (specializing in Human Resources) from ICFAI, Hyderabad
➢ Diploma course (LDSE) in Network Centered computing from APTECH, Bangalore ➢ Diploma Course in Multimedia (Animation & Graphics) from MICROCELL - MULTIMEDIA, Bangalore. ➢ Diploma Course in e-CRM from Karrox IT Enabled Services (i9 Technologies)
Graduation in BA (Sociology) from KSOU, Mysore