Associate Partner
IBM
مجموع سنوات الخبرة :31 years, 3 أشهر
Head for Security Intelligence and Operation Consulting
Implement IBM global best practice in region and contribute back with new methods
Solution design and delivery security business
Launch of Watson Cognitive Security, Resilient Incident Response etc. in region
Ramp up delivery team from 10 resources to 100+ resources in nine month time
Setup of India Managed Security Service SOC for IBM to deliver services to clients and running it with client satisfaction
Security Practice Head for SOC, Solution design, Pre sales and Delivery
Setting up SOC, Transition & Transformation Management, Process improvement of Service Desk and Turnkey System Integration Project implementation
Transition & Transformation Head for APAC, MEA, Australia/ New Zealand
Cross and upsell of services and service experience improvement
Product Head - Managed Services in Network- Data, , Video conference, UC, IT Outsourcing, Datacentre, Security, Cloud etc. for Indian and International Market.
Responsible for Business development and IT Outsourcing practice which is focused on strategic IT outsourcing opportunities and Remote Infrastructure Management with enterprise customers and partners for white labeling services. Created new business and service delivery models for acquiring new set of clients.
Conceptualize, develop and deploy innovative new value-added services with Product Development and management for entire life cycle for global clients.
Setup the practice for Managed Services for Security & Network and Managed Operation Centers as VAS.
Deliver the new managed offerings by leading product development process and take ownership of delivery of service.
Liaise with Sales, Customer Marketing, Engineering, Operations, Finance, Legal Commercial Pricing to ensure consistency and best practice in developing the service offering.
Manage day-to-day activity to ensure the managed services perform to internal and external customer satisfaction.
Role: Setting up the Information Security business in West India and assist Practice Head in setting up the same in North/ East India.
Building of Technology team and educate Sales team to enable them to sale Security services in India/ abroad.
Achievement: Got 50 clients in 2 years of time on companys list from start up. Division stood in top 4 companies in Western India region across the industry for security business in System Integration.
Role: Responsible for running Service Center as Profit Center for Information Security Services in Western India as Regional Support Head. Completed biggest national level projects.
Goal: Leading a team of Technical Consultants to provide effective customer support to client. Dealing with Techno-Commercial issues for providing support. Interaction with principals and commercial dept. of company to ensure timely offering. Responsible for financial for division.
Customer Orientation: Understanding, Conceiving, Developing and Delivering custom made solutions/deliverables of Security Services to clients. Providing technical presales support to marketing division.
Achievement: Handle 120+ clients for Information Security services. Division ranked in top 3 during the service period. close to 100% customer retention and service revenue renewal.
Responsible for setting up Instrument Engineering department for FDY(Fully Drawn Yarn) Plant with focus on carying out detailed engineering for projects, QMS, defining and implementing processes, team handling, budgeting and procurement. Managing control panel with state of the art Sun and HP machines connected via networks of around 500+ different nodes connected. Represented plant for Y2K compliance project and SAP roll out. Received 2 promotions and 3 letters of excellence in last 5 years of stay.
Cleared with First class with Honors