Sameer Shah

• Global Client Relations & Negotiation: Act as the primary point of contact for international stakeholders, spearheading negotiations to expand
market share in the UAE and South East Asia.
• Trade Finance & Documentation: Expertly manage complex payment terms, including Bills of Lading (BL), Letters of Credit (LC), and Telegraphic
Transfers (TT) to ensure secure, seamless cross-border financial transactions.
• Regulatory Compliance: Guarantee 100% adherence to International Retail Standards, Phytosanitary regulations, and country-specific import laws
(specifically for Malaysia and UAE markets).
• Quality Assurance & Certification: Oversee the issuance and verification of product certifications (SGS, ISO, or Origin) to maintain transparency
and ensure complete client satisfaction regarding cargo integrity.
• Supply Chain Optimization: Directed a smooth transition of logistics protocols for agricultural commodities (Potatoes and Egg Trays), reducing
lead times and ensuring farm-to-port efficiency.
• Market Expansion Strategy: Identify and penetrate new retail and wholesale channels by analyzing global commodity trends and competitor pricing
models.
• Contract Management: Draft and review international trade contracts to mitigate risk and ensure all legal and shipping obligations are met by both
parties.

• I oversee quality control for agent communications within a telehealth startup, ensuring adherence to standards.
• I monitor and evaluate agent performance across multiple departments (Communications, Sales, Billing, Retention, Nutrition) using GoHighLevel
CRM.
• I develop and implement strategies to enhance communication effectiveness and interdepartmental collaboration via Slack, contributing to overall
operational efficiency.

• I conducted quality assurance monitoring of agent interactions using GoHighLevel.
• I analyzed communication data to identify performance trends and areas for coaching and improvement.
• I contributed to refining communication protocols and processes.
• I executed outbound campaigns, engaging potential clients for billing services and house warranties.
• I successfully scheduled appointments between prospective clients and investors, demonstrating effective lead generation and closing skills.
• I gained direct experience in cold calling and handling customer inquiries in an outbound setting.

• I managed inbound calls for a US-based campaign, developing strong phone etiquette and customer service skills.
• I efficiently assessed customer needs and directed inquiries to relevant departments, ensuring a positive customer experience.
• I gained foundational experience in sales-oriented customer interactions.