شمير Siddiqui

• Reporting to the Deputy Managing Director. Aug 2022 - till date • Built & handling the Training & Education department by implementing ADDIE model and Kirkpatrick’s method of evaluation. • Prepared and adhering Training & Education policy along with the induction policy in accordance with ISO 9001:2015. • Maintaining the training and performance improvement record of each and every employee. • Conducting internal audit for all the departments in accordance with ISO 9001:2015 • Conducting regular induction program and language proficiency test for new hires and tracking the progress on a weekly and monthly basis. • Delivered successful certification sessions on Risk Management, Emergency Evacuation Procedures, Incident investigation, Security Awareness, Successful Leadership and so on within 2 months of joining. • Vendor Management for skill development programs such as spoken languages, MS Office, CIPS, CIPD etc. • Vendor Management for skill development programs such as spoken languages, MS Office, CIPS, CIPD etc.

L&OD: Handled a team of 10 HRBPs placed across the country and worked
primarily on learning and development of the sales force WRT HR policies,
product & process, and sales along with resolving HR grievance calls.
Launched a new E-Learning platform. Handling critical corporate projects
including benchmarking WRT appraisals, incentives, and bonus structure
within 16 NBFCs and banks
Health & Safety: SPOC for HO/RO and handled dissemination of the safety
instructions recommendation for Gurgaon, Pune, and Bangalore. Designed
and executed roster process to ensure hassle-free working during the
pandemic. Driven a project on incident reporting for PAN India. Monitored
each and every COVID-19 case and got the numbers reduced by 80% YOY
basis

L&D: Handled L&D of North & East Zone. Driven & conducted classroom &
virtual sessions based on TNIs for more than 4000 employees. Handled
content curation & maintenance of AI-based learning platform. Delivered
training sessions to improve the sales pitch, build needs, demonstration of
the product (FAB), negotiation, doubt elimination, closing etc.
Health & Safety: SPOC for health committee for North India and delivered
training sessions on POSH, safety procedures during COVID-19, precautions
to be taken while opening the branch, and handling the customers. Handled
the responsibilities like Incident reporting and grievance handling for the
zone.

Handled the learning & development of 300 sales professionals
across MPCG & Maharashtra
 Creating monthly newsletter about hits & misses along with initiatives
taken
 Handling a team of MT's across the state
 Assessing existing sales force of 300 people on the basis of SWOT &
RCA
 Helping the sales team in defining MOPs & AOPs.
 Driving numbers through new initiatives every month
 25% improvement in AD sales in single month of assessment
 35% behavioral improvement in single month of assessment
 Sharing best practice across the country to replicate in DB states
L&D: Handled L&D of MPCG & Maharashtra. Conducted classroom sessions
based on TNIs for more than 350 employees based on SWOT & RCA.
Designed and implemented learning paths for different designations.
Prepared IDPs for each sales individual with SMART goals and executed
training programs with constructive feedback to help them improve further.
Instructional Design: Designed all the training programs as per the ADDIE
model and delivered the sessions single-handedly across MPCG &
Maharashtra

Handled a team of Trainers & Sr. Trainer across MPCG & Jharkhand
 Driven error control ( CL & CP) and reduced it from 5.5% to 0.5%
 Driven Email penetration and increased it from 35% to 89% against
the target of 50%
 Driven ECS penetration and increased it from 70% to 99% against the
target of 90%
 Driven Webcam penetration and increased it from 70% to 100%
against the target of 100%

L&D: Handled L&D of MPCG & Jharkhand. Handled a team of 7 trainers
across the region and maintained the error% below the benchmark. Driven
inductions refreshers and on the job training across the region. Delivered
leadership training on a regular basis in order to develop the leaders WRT
team handling, situational leadership, time management etc.
Health & Safety: SPOC for MPCG & Jharkhand for the safety drill
management, reporting incidents, and providing training on how to work
safely at the workstations across the region. Encouraged the team for
following the safety guidelines through multiple field activities

Handled Vodafone Retail stores for 2 years as a Store In-charge (Sagar
and Bhopal)
 Made VFS Bhopal EBITDA +ve consecutively for 4 months.
 Constantly achieved Targets for Selling Mobile Internet Packs every
month, every quarter by enhancing awareness of Mobile Data within
the customers
 Handled service of a total base of 10K customers with a C-Sat at
>=95% and tagging accuracy at >95%
 Handled Major Corporate Accounts with respect to deliver service like
( GVK, Crompton & Greaves, AAI etc.)
 Customer Engagement Events like Lets Meet, Movie Show, Service
Camps etc.
 Handling Major Corporate Accounts with respect to deliver service
like ( GVK, Crompton & Greaves, Godrej, Airport Authority of India,
HCL, Post Office, Etc.)
 Handled Mobile Internet awareness Sessions among customers with
All Kind of Handset troubleshooting(Android, Windows, IOS & Java)
 Driving induction batches taken by product trainers
 Handled Data/Retail Sales/Capability building trainings in customer
service department
 Handled ADVMS training at Rural areas of all 5 zones(Bhopal,
Jabalpur, Indore, Raipur & Gwalior)
 Delivered Sales and Data training to Retail agents, Tele DSAs and
PSRs & tracking their month on month performance

Health & Safety: HSW committee member and handled health and safety
training on 7 HSW conventional guidelines across MPCG. Supported HR team
in driving the risk assessment across the state and designing the strategy to
control the incidents. Encouraged the team to follow the safety guidelines
and report the near-miss incidents whenever required. Reduced the
accident% down to 10% from 21% on YOY basis

Handled a team of Technical Executives for Field Operations
 Got an exposure on Bio Metric Devices used for enrollment through
Financial Inclusion
 Handled enrollments of SBI for pensioner's program with a team of
field executives
 Handled technical servicing of NOKIA KIOSK, placed in Nokia
Concept Centers and major partners in Bangalore & Chennai
 Handled technical troubleshooting of the software used for the
enrollments
 Organized awareness campaign for the pensioner’s enrollment
campaign