Senior Manager IoT & Platforms
Zong
Total years of experience :18 years, 5 Months
Reporting to the HoD, leading the Enterprise product portfolio with 2 member team
▪ Lead on product pricing, planning, supporting go-to-market strategies, maintaining the overall product strategy, monitoring the cost structures, interfacing with commercial and technical teams for areas related to enterprise products, etc.
▪ Successfully planned for and achieved the yearly revenue targets set forth for the enterprise product portfolio
▪ Successfully managed P&L of enterprise segment, maintaining 65% gross margin
▪ Introduced commission structure for the enterprise direct sales team
Reported to the HoD entrusted with ownership of the Enterprise segment.
▪ Handled all segment specific areas including product pricing, sales forecasting, competitive analysis, segment reporting, expansion plans, etc. for the segment.
▪ Developed simplified standard and discount pricing models for the segment, ensuring smooth implementation at all levels.
▪ Actively participated in the launch of hosted solutions product, helping timely launch.
▪ Proposed new avenues for generating additional revenue
▪ Formulated churn retention strategies, leading to reduction in churn
Managed a portfolio of Enterprise accounts in different sectors of Pakistan’s economy.
▪ Handled B2B relationships, ensuring customer satisfaction while fulfilling internal policy requirements
▪ Developed business cases, handled daily operations activities related to the portfolio
▪ Maximized income from the assigned portfolio to achieve assigned yearly targets
▪ Revived 3 dormant accounts through increased customer contact and follow up
Worked as a key member of the Core IP Network engineering team
▪ Successfully maintained core and access networks.
▪ Interacted & worked closely with enterprise customers, suppliers, sales team
▪ Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business
▪ Coached newly inducted customer support engineers
Led the Enterprise solutions pre sales design, solution delivery & support team
▪ Worked closely with customers, sales and suppliers at different stages of project design & execution, ensuring smooth service design, delivery and support.
▪ Led successfully design & delivery of major Enterprise solutions.
▪ Handled escalated customer service issues, ensuring prompt resolution
Provided technical assistance to enterprise customers & field teams for service delivery
▪ Served on a team that successfully launched broadband for local enterprise market.
▪ Developed and implemented a new paperless support logging and monitoring process, resulting in streamlined operations
Masters of Business Administration with Majors in Finance