Sameh Ahmed Khalid Abo Jaish

-Here is a brief description of what I did for Nahr Al rayan government transactions services - Tasheel with some of my key responsibilities.
 Implementation of procedures & regulations for the security & confidentiality of company internal systems.
 Implementation of procedures & regulations for the security & confidentiality of government systems.
 Manage email system users & users of the Windows domain.
 Prepare backups for employee’s computers & the different systems to retrieve it.
 Prepare different systems updates & procedures to install office software & provide remote maintenance.
 Provide technical support from the first level directly & from the second level remotely for different users regarding the problems of computers, peripherals & the different systems.
 Coordination with different suppliers to follow up the status of the devices & determine the standard specifications for them to ensure their application.
 Management of fixed assets of information technology & test it.
 Ensuring prompt response to technical complaints based on the service level agreement.
 Management & control of storage systems.
 Train employees on computer programs & related working systems.
 Prepare the necessary technical reports.
 Preparation of notes & related letters.
 Implementation of plans of procedures, regulations
& relevant resolutions.
 Submission of suggestions & development plans.
 Application of authorised standards & best practices in IT systems.
 Management of devices life cycle.
 Manage & supervision content in the social media & company website.
 Preparing technical training courses as the needing.

Volunteering for more than 225 hours

• Lead Emiratization initiatives and recruitment of UAE nationals (Nafis Program)
• Coordinate with federal & local government entities and ministries
• Manage official correspondence and documentation
• Handle onboarding and workforce planning
• Improve administrative processes and ensure compliance

-Here is a brief description of what I did for Twasol Businessmen services - Tasheel with some of my key responsibilities.
 Implementation of procedures & regulations for the security & confidentiality of company internal systems.
 Implementation of procedures & regulations for the security & confidentiality of government systems.
 Manage email system users & users of the Windows domain.
 Prepare backups for employee’s computers & the different systems to retrieve it.
 Prepare different systems updates & procedures to install office software & provide remote maintenance.
 Provide technical support from the first level directly & from the second level remotely for different users regarding the problems of computers, peripherals & the different systems.
 Coordination with different suppliers to follow up the status of the devices & determine the standard specifications for them to ensure their application.
 Management of fixed assets of information technology & test it.
 Ensuring prompt response to technical complaints based on the service level agreement.
 Management & control of storage systems.
 Train employees on computer programs & related working systems.
 Prepare the necessary technical reports.
 Preparation of notes & related letters.
 Implementation of plans of procedures, regulations
& relevant resolutions.
 Submission of suggestions & development plans.
 Application of authorised standards & best practices in IT systems.
 Management of devices life cycle.
 Manage & supervision content in the social media & company website.
 Apply standards ISO9001:2008, ISO10002:2014 & ISO10004:2012 & document the necessary data.
 Apply standards of UAE program for outstanding government service & documented the necessary data.
 Preparing technical training courses as the needing.
-Here is a brief of my achievements in Twasol Businessmen services - Tasheel
 Establishment of the DED & the provision of all necessary & technical infrastructures.
 Contributing in ISO certificate.
 Contributing in the UAE program for outstanding government service.
 Preparing the content of the website.
 Design a special form to receive technical problems.

• Managed IT systems, users, and technical support
• Implemented IT security policies
• Trained staff and prepared reports
• Supported ISO standards and UAE Excellence Program

-Here is a brief description of what I did for Ministry of Education & Youth with some of my key responsibilities
 Work in the archive students data.
 Work in the archiving degrees of student & school educational certificates.

-Here is a brief description of what I did for Etisalat customer care centre with some of my key responsibilities.
 Receive training in customer service & dealing with them from Etisalat academy.
 Handling directory inquiry customer’s Calls - Etisalat.
 Handling directory inquiry customer’s calls - du.
 Handling Information service customer’s calls.
 Ensure that the call comments are properly arranged & suitable information is provided to costumers.
 Data entry of Information service.

• Handled customer inquiries (Etisalat & du)
• Provided information services and data entry