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Sameh Ahmed Khalid Abo Jaish, IT Administrator

Sameh Ahmed Khalid Abo Jaish

IT Administrator·Nahr Al Rayan government transactions services - Tasheel

United Arab Emirates

High school or equivalent, Scientific Stream

Work experience

Total years of experience: 19 years, 0 months

IT Administrator

August 2018 - Present

Nahr Al Rayan government transactions services - Tasheel

Dubai, United Arab Emirates

August 2018 - Present

-Here is a brief description of what I did for Nahr Al rayan government transactions services - Tasheel with some of my key responsibilities.
 Implementation of procedures & regulations for the security & confidentiality of company internal systems.
 Implementation of procedures & regulations for the security & confidentiality of government systems.
 Manage email system users & users of the Windows domain.
 Prepare backups for employee’s computers & the different systems to retrieve it.
 Prepare different systems updates & procedures to install office software & provide remote maintenance.
 Provide technical support from the first level directly & from the second level remotely for different users regarding the problems of computers, peripherals & the different systems.
 Coordination with different suppliers to follow up the status of the devices & determine the standard specifications for them to ensure their application.
 Management of fixed assets of information technology & test it.
 Ensuring prompt response to technical complaints based on the service level agreement.
 Management & control of storage systems.
 Train employees on computer programs & related working systems.
 Prepare the necessary technical reports.
 Preparation of notes & related letters.
 Implementation of plans of procedures, regulations
& relevant resolutions.
 Submission of suggestions & development plans.
 Application of authorised standards & best practices in IT systems.
 Management of devices life cycle.
 Manage & supervision content in the social media & company website.
 Preparing technical training courses as the needing.

Company industry:
Business Support Services
Job role:
Information Technology

Volunteer

January 2009 - Present

Takatof Program for Social Volunteering is a nationwide volunteering initiative

Dubai, United Arab Emirates

January 2009 - Present

Volunteering for more than 225 hours

Company industry:
Non-profit Organization
Job role:
Community Services

Administrative Officer & IT Support Officer

November 2019 - November 2020

Nahr Al Rayan Government Transactions Services

Dubai, United Arab Emirates Hybrid

November 2019 - November 2020

• Lead Emiratization initiatives and recruitment of UAE nationals (Nafis Program)
• Coordinate with federal & local government entities and ministries
• Manage official correspondence and documentation
• Handle onboarding and workforce planning
• Improve administrative processes and ensure compliance

Company industry:
Business Support Services
Job role:
Administration

IT support

May 2013 - January 2017

Twasol Businessmen services – Tasheel

Dubai, United Arab Emirates

May 2013 - January 2017

-Here is a brief description of what I did for Twasol Businessmen services - Tasheel with some of my key responsibilities.
 Implementation of procedures & regulations for the security & confidentiality of company internal systems.
 Implementation of procedures & regulations for the security & confidentiality of government systems.
 Manage email system users & users of the Windows domain.
 Prepare backups for employee’s computers & the different systems to retrieve it.
 Prepare different systems updates & procedures to install office software & provide remote maintenance.
 Provide technical support from the first level directly & from the second level remotely for different users regarding the problems of computers, peripherals & the different systems.
 Coordination with different suppliers to follow up the status of the devices & determine the standard specifications for them to ensure their application.
 Management of fixed assets of information technology & test it.
 Ensuring prompt response to technical complaints based on the service level agreement.
 Management & control of storage systems.
 Train employees on computer programs & related working systems.
 Prepare the necessary technical reports.
 Preparation of notes & related letters.
 Implementation of plans of procedures, regulations
& relevant resolutions.
 Submission of suggestions & development plans.
 Application of authorised standards & best practices in IT systems.
 Management of devices life cycle.
 Manage & supervision content in the social media & company website.
 Apply standards ISO9001:2008, ISO10002:2014 & ISO10004:2012 & document the necessary data.
 Apply standards of UAE program for outstanding government service & documented the necessary data.
 Preparing technical training courses as the needing.
-Here is a brief of my achievements in Twasol Businessmen services - Tasheel
 Establishment of the DED & the provision of all necessary & technical infrastructures.
 Contributing in ISO certificate.
 Contributing in the UAE program for outstanding government service.
 Preparing the content of the website.
 Design a special form to receive technical problems.

Company industry:
Business Support Services
Job role:
Information Technology

IT Support Officer

May 2013 - January 2017

Twasol Businessmen Services

Dubai, United Arab Emirates

May 2013 - January 2017

• Managed IT systems, users, and technical support
• Implemented IT security policies
• Trained staff and prepared reports
• Supported ISO standards and UAE Excellence Program

Company industry:
Other Business Support Services
Job role:
Information Technology

Data Entry Clerk

March 2011 - June 2011

Ministry Of Education - UAE

Dubai, United Arab Emirates

March 2011 - June 2011

-Here is a brief description of what I did for Ministry of Education & Youth with some of my key responsibilities
 Work in the archive students data.
 Work in the archiving degrees of student & school educational certificates.

Company industry:
Public Administration
Job role:
Administration

Customer Service Representative

June 2007 - December 2008

Emirates Telecommunication Group - Etisalat

Ajman, United Arab Emirates

June 2007 - December 2008

-Here is a brief description of what I did for Etisalat customer care centre with some of my key responsibilities.
 Receive training in customer service & dealing with them from Etisalat academy.
 Handling directory inquiry customer’s Calls - Etisalat.
 Handling directory inquiry customer’s calls - du.
 Handling Information service customer’s calls.
 Ensure that the call comments are properly arranged & suitable information is provided to costumers.
 Data entry of Information service.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer Service Representative

June 2007 - December 2008

Etisalat Customer Care Center

Ajman, United Arab Emirates

June 2007 - December 2008

• Handled customer inquiries (Etisalat & du)
• Provided information services and data entry

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

national charity school

June 2006

June 2006

High school or equivalent, Scientific Stream

United Arab Emirates

Skills

Microsoft Office
Expert
Microsoft Office
Expert
Business & Management
Expert
Business & Management
Expert
Team Management
Expert
Team Management
Expert
Customer Service
Expert
Customer Service
Expert
Technical Support
Expert
Technical Support
Expert
CONTENT MANAGEMENT
Expert
CONTENT MANAGEMENT
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
EMAIL
Expert
EMAIL
Expert
FIXED ASSETS
Expert
FIXED ASSETS
Expert
GOVERNMENT
Expert
GOVERNMENT
Expert
INFORMATION TECHNOLOGY
Expert
INFORMATION TECHNOLOGY
Expert
ISO
Expert
ISO
Expert
LETTERS
Expert
LETTERS
Expert
Warehouse Management
Intermediate
Warehouse Management
Intermediate
Warehousing
Expert
Warehousing
Expert
Management
Expert
Management
Expert
Logistics
Intermediate
Logistics
Intermediate
Materials
Intermediate
Materials
Intermediate
Inventory Control
Intermediate
Inventory Control
Intermediate
Administration
Expert
Administration
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Business & Management
Expert
Business & Management
Expert
Team Management
Expert
Team Management
Expert
Technical Support
Expert
Technical Support
Expert

Languages

Arabic
Native Speaker
English
Intermediate
Spanish
Beginner
Urdu
Beginner

Memberships

UAE Volunteer

Volunteer

January 2015

Takatof Program for Social Volunteering is a nationwide volunteering initiative

Volunteer

January 2009

Training and Certifications

Certifications
علم الاتصال
بحوث الإعلام التفاعلي
التدبير الإداري المرتكز على النتائج
lean operations
أساسيات التسويق الرقمي
مبادئ الأمن السيبراني

Training
Digital Transformation
Smart Government Virtual Academy
Jan 2019
The culture of service excellence
Smart Government Virtual Academy
Mar 2020
Show credentials
Digital and Social Media Marketing
Smart Government Virtual Academy
Feb 2020
Show credentials

Hobbies

  • القراءة
    هواية
  • كرة قدم
    هواية