Sameh El-Hassan

Conduct site inspection, discuss the findings with the HOS/sub-section supervisor and forward the results to the Quality Assurance Manager
1. Conduct site inspection according to the set plan, by filling in the required checklist to ensure the adherence to the procedures/processes and work instructions
2. Identify any potential problem/nonconformity at the earliest stage possible in order to facilitate corrective/preventive actions
3. Meet with the concerned HOS / Sub-Section Supervisor in order to communicate the findings of the inspection
4. Report to the Quality Assurance manager the results of the inspection and any matters of concern
5. Propose any process improvement within the departments
6. Perform other related duties as assigned or requested.

1. Achieve growth and hit sales targets by successfully managing the sales team
2. Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence
3. Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
4. Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
5. Present sales, revenue and expenses reports and realistic forecasts to the management team
6. Identify emerging markets and market shifts while being fully aware of new products and competition status

Key Responsibilities:
1.Over-all in-charge of the Department
2.Ensure the achievement of the objective of the Department
Major Objectives of the Department:
1.Management of the operations of all rented properties;
2.Enhancing the value of properties for the economic advantage;
3.Provide satisfaction, security and safe occupancy for properties’ occupants.
4.Maintain complete records and documentation of customer data and company properties
5.Identify risks involve in the over-all management of properties
6.Handle customer service and customer relations and take timely actions
7.Liaise with other departments e.g. Support Services, Real Estate Marketing, etc.
8.Recruit, manage, train and motivate direct reporting staff according to company procedures, policies and employment law
9.Maintain administration, reports and planning systems
10.Maintain contracts for all tenants of rented properties
11.Prepares management reports and financial planning relevant to the Department activities
12.Select and manage external agencies
13.Maintain and develop corporate image and reputation
14.Contribute to the implementation of company objectives, mission and visions, aims and activities
15.Maintain and develop a computerized customer database
16.Plan and carry out strategies focusing on customer satisfaction and retention
17.Respond to and follow up concerns, queries by written response, telephone or personal visits
18.Maintain and develop existing and new customers through planned individual account support
19.Liaising with other departments
20.Monitor and report all activities and information
21.Carry out market research, competitor checking and customer surveys and analysis
22.Attend meetings as required
23.Manage external companies in relation to implementation of outstanding customer relations

General Manger Assistant
1. Execute the office work according to the management directions
2. Maintain calendars, Schedule and coordinate the appointments of the General Manager, transmit the customers/employees messages
3. Prepare the confidential correspondence according to the defined forms, contents and the General Manager directions, develop presentations and take minutes
4. Maintain & control the mailing & the filing of the General Manager
5. Ensure the application of the common forms (memos, letters…) & the standard system for filing by all the departments / sections within the company
6. Request the management purchases
7. Attend all the management meetings in coordination with the General Manager
8. Perform other duties as assigned or requested
9. Provide proposal for improvement of the processes that are applied within the company

I'm in charge of all practical (non-theoretical) and senior courses of the university .the department offers career oriented programs of internship and practical training in major fields. Trainees demonstrate their ability to apply their theoretical knowledge, and thus gain an integrative experience in the work filed. Basically, my responsibility is to provide the (BCU) senior students with the vacancies to gain their experience from the companies in the market.

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