Human Resources Manager
Hassan Abul Group
Total years of experience :18 years, 1 Months
Hassan Abul Company is a regional leader in the field of luxury building materials and high-end architecture products. Established in 1959, with solid footprints in Kuwait, UAE and Qatar, and over 1, 200 employees in the areas of building materials sales (Retail and Major Projects), interior design, manufacturing and construction.
Leading a team of HR, Administration, Government Affairs, and Local Purchase professionals, providing full HR operational and Business Partnership support for all the group business entities.
Faisal AL-Rashid Group is the owner of AL-Nasser which is a major retailer in the areas of sports fashion, sports equipment, apparel, footwear, and toys, with more than 50 stores across Kuwait and strong presence in KSA, Bahrain, Iraq, Egypt, Oman and Pakistan.
• Built a learning initiative and related internal marketing campaign to improve customers’ satisfaction through improving sales associates and customer service representatives’ interaction with stores customers.
• Designed an induction program for new starters and established 3 OJT academies within department stores to train new sales associates and customer service representatives as they join.
• Participated in building the organization’s JDs, Training Policy, and Competency Framework.
• Worked with business leaders in identifying strategic objectives and business trends to identify L&D needs.
• Identified strategic learning and development initiatives required to properly design and deliver related solutions.
• Participated in developing leadership succession plan.
Faisal AL-Rashid Group also owned a training center called UAC for Private Training Services where I acted as a Center Manager
• Developed many integrated learning solutions for corporate clients utilizing a variety of personality and technical assessment tools, skill dictionaries, skills gap analysis techniques, knowledge and technology vendors and SME panels, different learning styles and training ROI calculation approaches.
• Built winning financial and technical bids/proposals in response to major IT staff outsourcing tenders’ RFPs and managed related contracts from signature to closure.
• Acquiring and maintaining partnerships with major knowledge and technology vendors.
• Delivering training programs in areas of project management, Microsoft Project and Project Server.
Member of Education Holding Group (http://www.edu.com.kw/)
Training and Operations Director
Participated in QCT’s major restructuring exercises (strategies, structure, business lines, products offering, and international alliances)
Directing training and operations activities of multiple training centers (4 separate center targeting retail & corporate segments) and 4 major training projects. Building & maintaining relations with international vendors & SMEs.
• Developed many integrated learning solutions for corporate clients utilizing a variety of personality and technical assessment tools, skill dictionaries, skills gap analysis techniques, knowledge and technology vendors and SME panels, different learning styles and training ROI calculation approaches.
• Built winning financial and technical proposals in response to major training tenders’ RFPs in areas of IT solutions and Learning solutions. Managing related projects phases’ and client relations.
• Acquiring and maintaining partnerships with major knowledge and technology vendors like Kaplan Financial, Oracle University, Project Management Institute and Novell partnerships.
Member of HumanSoft (http://www.human-soft.com/)
Fast-track promotion at NH, named the world's largest independent IT training company by IDC in 2005 with a global network of over 280 centers in 56 countries. Giving NH Kuwait a competitive edge in terms of innovative programs, customer service, and affiliation with industry-leading business partners.
Worked in many positions as follows in the same order:
1. Trainer
2. Training and Technical Support Manager
3. Training and Operations Manager
4. General Manager: HumanSoft (HS) Courseware Development (Focus & Track)
Promoted to convert an internal R&D unit to a Regional Content and Training Programs Provider through 2 business entities: Focus (content development unit) and Track (distribution unit).
a. Successfully re-engineered HumanSoft’s five business lines’ product offerings.
b. Building library of training and learning curriculum exclusively for Focus.
c. Building a strong advisory panel of more than 25 consultants / SMEs (Subject Matter Experts).
d. Acquiring exclusive EMEA region distribution partnership for Track with leading content providers: IBTA CBP, EC-Council, Thomson Courseware Technology, Thomson NETg.
e. Recruiting more than 20 CBP Authorized Training Centers regionally in EMEA.
f. Managing the translation of Thomson Course technology ICDL English package into Arabic and distributing 10, 000+ packages across the Gulf region.
5. Corporate Training Consultant: for New Horizons’ corporate clients.
Made key contributions to Virgitech’s earning top Microsoft recognition after one year:
- Designated “CTEC of the Year” (2002) in Egypt and “CTEC of the Year” (2002) in Africa for excellence as a Microsoft Certified Technical Education Center.
- Nominated for “Best Microsoft CTEC Solution World Wide” out of 5 centers competing.
Managing training operations including hiring, training, and developing training staff.
As Team Lead, managed 4 developers through the full development lifecycle for multiple projects.
Integrated Medical System for MedSys - ELAJ Group Hospitals. By linking patient information databases and fully automating operations, increased customer satisfaction and reduced costs.
Store Control System and Employee Attendance System for Sainsbury's Egypt. By automating the manual system, enabled improved control processes
Purchase Order Tracking System for ALCATEL Egypt, improving accuracy and controlling costs.
Microsoft Certified IT Professional (MCITP) in Project and Portfolio Management Microsoft Project 2007, Microsoft Project Server 2007 and Microsfot Portfolio Server 2007
Project Management Professional (PMP)
Microsoft Certified Solution Developer .Net (MCSD .Net) (Early Achiever)
Microsoft Certified Application Developer (MCAD) (Charter Member)
Microsoft Certified Solution Developer (MCSD) on Microsoft Visual Basic 6.0 and Microsfot SQL Server 7
Microsoft Certified Trainer (MCT)
Bachelor of Science in Computer Science & Engineering