IT Support Manager
EL-Saeedy for Home Appliances
مجموع سنوات الخبرة :18 years, 9 أشهر
• Strategic business planer outlining need for departmental information technology resources.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Communicate with other departments to minimize network interruptions and possible downtime.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Oversee and Serve as the IT Manager for prominent brands within the organization.
• Oversee and manage IT initiatives, ensuring alignment with organizational goals and objectives.
• Lead project planning, execution, and delivery, focusing on quality and timeliness.
• Collaborate with cross-functional teams to gather requirements and provide technical solutions.
• Implement and maintain robust IT systems and infrastructure to support the diverse needs of each brand.
• Drive process improvements to enhance efficiency and effectiveness in IT operations.
• Ensure compliance with industry standards and best practices in IT management.
• Foster strong relationships with key stakeholders to understand and address their IT needs.
• Stay abreast of emerging technologies and industry trends, making recommendations for adoption where applicable Sustained growth and market dominance.
• Held the role of System Administrator - Section Head with primary responsibilities as the designated "In Charge" for the company.
• Managed day-to-day IT operations, ensuring the seamless functionality of technology systems and services.
• Provided technical support and troubleshooting assistance to factory staff, resolving issues promptly to minimize downtime.
• Coordinated with cross-functional teams to understand and address specific IT needs and requirements.
• Oversaw the maintenance and configuration of IT infrastructure, including hardware, software, and networking components.
• Implemented and enforced IT security measures to safeguard sensitive data and maintain compliance with industry standards.
• Collaborated with vendors to procure necessary IT equipment and services, negotiating contracts for optimal terms.
• Led training sessions for staff to enhance their proficiency in utilizing IT systems effectively.
• Played a key role in the planning and execution of IT projects, ensuring alignment with the company's operational objectives.
• Stayed updated on emerging technologies to make informed recommendations for continuous improvement.
• Held the position of System Administrator, overseeing technology operations at Luna Group.
• Managed day-to-day IT activities, ensuring the smooth functioning of technology systems and services.
• Provided hands-on technical support, addressing, and resolving IT issues for company staff to minimize disruptions.
• Collaborated with cross-functional teams to understand and fulfill specific IT requirements and needs.
• Maintained and configured IT infrastructure, including hardware, software, and networking components.
• Enforced IT security measures to protect sensitive data and uphold compliance with industry standards.
• Worked closely with vendors to procure necessary IT equipment and services, negotiating contracts for optimal terms.
- To install Oracle and Application Server On server and deploy ERP Application on the clients computer Develop end-user documentation and training materials.Deliver end-user training
- Maintaining and supporting Windows Server Family and Exchange Server 2003 and 2007, Active Directory, Group Policy, DHCP, DNS, Print Server, File
- Responsible for all Project Management duties related to the IT systems
- Configured and monitored server and firewall security for unauthorized access/attack
- Responsible for the company's helpdesk, and ultimately responsible for resolving any issues that arose (both software and hardware) that could not be addressed by staff
- Planned, installed and maintained the company's servers (file, email, filtering, backup and remote access)
- Responsible for the company's disaster recovery plan including backups, collocating data and temporary work conditions
- Manage, Maintain Client and Server hardware and Software & Network
- Managed all aspects of the IT department, reporting directly to IT Manager
- Configured and maintained the company's switched network system
- Deploy, Maintain administer computer hardware and Software andActive Directory, ISA Server with Teamwork
- Provide, Develop information systems to support the operational and management information needs
- Develops and Maintains the networks, operating systems and technical infrastructure to supports the computing needs for end users