Chief Operating Officer - Real Estate
Janus Continental Group
Total years of experience :17 years, 2 Months
• Reporting to Executive Director & Board of Directors.
• I have been instrumental in driving growth and success for the organization since March 2019.
• Have been contributing to the formulation of company strategy and ensuring the effective translation of the overall strategic direction from the Board of Directors into actionable business plans.
• Stayed abreast of industry trends and regulatory changes ensuring compliance and business growth.
• Evaluating business opportunities and preparing feasibility studies for the new proposed projects from construction up until and after operations.
• Covering the whole spectrum of the business functions including finance, legal, IT, systems, People & Culture (formerly HR), technical office, business development & marketing.
• Have been making sure the company is constantly moving towards fulfilling its short-term and long-term objectives and does not diverge from its strategic guidelines.
• Have ensured company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times
• Overseeing the company’s financial performance, investments and other business ventures
• Delegated responsibilities and supervised the work of executives providing guidance and motivation thus driving maximum performance.
• Built and lead a high-performance team, fostering a culture of collaboration, innovation, and accountability.
• Been being responsible for analyzing problematic occurrences and provide solutions to ensure company survival and growth.
• Overseen business operations across the company to ensure efficiency, quality, service and cost-effective management of resources.
• Have been acting as a great communicator and change agent, coordinating change efforts across the Company, while ensuring that all stakeholders including the Board of Directors, customers and staff are rapidly informed of events.
• Successfully implemented the process of culture building and re-enforcement. By actively establishing an appropriate, professional and people-friendly culture and work environment within the organisation.
• Acting as a key representative and spokesperson for the company in business forums and public meetings, positioning the company’s image.
• Closely follow up on projects’ development; meeting with general contractors to review sub-contractor listings, construction schedules and review drawings.
• In charge of all organization’s real estate portfolio of Mall & Admin buildings.
• Develop a structured business plan for the Malls & Buildings covering all key components of operation.
• Handle the day to day operations ensuring services are kept up to the highest quality standards in order to meet all tenants and guest requirements.
• Implement cost cutting programs with planned targets and improving efficiencies in all operational areas.
• Create SLA and SOP for the outsourced and in-house services.
• Work on Operational cost PTD & YTD saving and optimization.
• Establish and maintain effective communication and rapport with all Tenants.
• Ensure regular monthly/quarterly meetings with tenants are conducted.
• Implementation of a hospitality program to ensure a new/different guest experience and to provide class A guest & tenant experience inside the facilities
• Ensure properties are presented in highest possible standards by maintaining the interior and exterior of the buildings.
• Create a disaster action plan and ensure appropriate trainings to departments’ heads & subordinates.
• Ensure buildings’ operating policies & procedures are duly followed by the tenants, service providers and contractors
• Ensure proper tenant mix and zoning within the mall in line with business strategy and market demand and to achieve desired footfall
• Negotiation of leases across all categories including offices, anchors, line units, F&B and leisure.
• Develop and maintain a long term beneficial relationship with all existing tenants and Retail Groups to ensure continued and future business
• Prepare, review and adjust financial budgets, systems, processes and monitor performance against budget
• Coordinate and develop marketing and annual event plans
• Ensure complaints and demands of tenants are responded to and work to remove the causes of the complaint.
• Follow legal procedures with respect to mall operations and tenant interactions
Develop and upkeep the corporate identity - ensure adherences to corporate brand guidelines.
• Maintain a strong working relationship with all important Municipal Emergency services including Police, Civil Defense, and Fire.
• Maintain high-quality property standards through daily checks and periodic preventive maintenance (i.e. cleanliness, AC level, lighting, assets & equipment) and security control for all facilities.
• Supervise, guide and mentor the Operations team.
• Develop clear understanding about sales/turnover for shopping mall tenants.
• Collect Mall’s tenant sales reports in timely manner for management reporting and decision-making
• Lead the development and implementation of all sales and operations strategies and tactics for the company.
• Implemented successful strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services.
• Direct P&L responsibility including budgets, contract negotiations, and operational oversight.
• Built customer rapport to ensure repeated business and revenue streams.
• Worked closely alongside board level peers to ensure overall business success and growth.
• Managed company’s supply chain and procurement strategy.
• Implemented operations processes and procedures; reporting on performance and initiating improvements for operations
• Managed contracts, contractors, suppliers and other service providers
• Designed workflow & standard operating procedures.
• Developed and implemented the performance metrics
• Carried out regular reviews of contract performance against budget and plans.
• Developed the strategic growth plan with agreed operational budgets with the top management including a business development strategy.
• Managed the day to day operations in accordance with company policies and standards to maximize profitability and efficiency.
• Pro-active to have an in-depth understanding and keep abreast of the new laws and regulations of the property market.
• Developed and formulated strategic directions for the business in coordination with the CEO.
• Applied all processes and procedures (HR, HSEQ, Finance, IT, Procurement, operations) which include compliance with all applicable rules and regulations of the local governmental law.
• Ensured all EFS operational offices and contract sites fully comply with EFS systems. Carrying out audits and report findings; evaluated and implemented remedial actions.
• Prepared and submitted business reports, as required; highlighting the OPCOs financial and operational status.
• Conducted reviews and evaluations for cost reduction opportunities; drove growth plans for all contracts that have led to profits increase.
• Chaired Business Development Department from proposition till contract award. Drive the company to achieve sales, profitability, cash flow and business goals and objectives.
• Managed the implementation and mobilization of all new contracts within OPCO accompanied with evaluating the start-up procedures.
• Created a culture of team working in a self-directed work environment. Drove a customer focused service mindset achieving the highest standards of customer care.
• Provided leadership and vision ensured that the company had in place proper operational controls, administrative & reporting procedures and people systems to ensure operating efficiency and growth in line with the objectives of the company.
• Kept abreast of market trends regarding competition, customer preferences etc.
• Represented the company with clients, investors and business partners.
• Had the responsibility to set up the business alongside of the Chief Executive Officer.
• Tailored a business plan for the company which led to acquire various projects.
• Business achieved breakeven point within the first 2 years of operation.
• Set & completed establishment action plan.
• Managed issuance of all legal & due diligence requirements.
• Selected premises and managed all refurbishment & finishing works.
• Managed creating Brand Identity & website development.
• Established company’s supply chain.
• Handled staffing & recruitment processes.
• Designed workflow & standard operating procedures.
• Managed whole Business Development, Operations, Marketing, Customer Service, Supply Chain, IT & Finance.
• Resolved contractual and commercial issues and disputes.
• Developed positive direct relationships with key business contacts.
• Handled the overall responsibility of Business Development & Operations.
• Generated inquiries for Facilities Management businesses; costing and proposals preparations, tender responses and payments.
• Developed relationships with current clients to expand existing business.
• Provided research, analysis and recommendations on the external environment as part of the development of strategic plans for the core business.
• Prepared SLAs for Service Providers & monitored their performance against preset KPIs.
• Upgraded the skills and knowledge base of the team on an ongoing basis.
• Monitored staff recruitment and development.
• Assisted in development of new partners and vertical market opportunities.
• Lead marketing campaigns, events, seminars and other PR related activities.
• Tracked the success of proposals, pitches, bids and contracts renewals.
• Managing day-to-day operation in different sites.
• Promoted different company’s projects to high net-worth end users & investors.
• Kept permanent track of real estate market trends and opportunities.
• Monitored other competitors’ activities.
• Drove the effective management of own agents’ base in a cohesive and strategic manner, and providing them with updated information, along with ongoing assessment to assure good production.
• Developed knowledge of real estate industry terms and standards.
• In charge of market segmentation, analysis, qualifying & forecasting work plans.
• Delivered quantitative and qualitative VEB agreements for selected customers.
• Completed post-worksite business reviews with employers with a view to maximize worksite opportunities with each of them.
• Administered the completion of business proposals, “Business2Business” briefing forms & business and pipeline reports.
• Monitored & supervised the “Business2Customer” Process done by my team of Benefits Advisors.
• Analyzed the past quarter plan & comparing it with the actual accomplishment.