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Sameh Mohameden El shafei, restaurant manager

Sameh Mohameden El shafei

restaurant manager·Alaa Al Din Restaurant LLC Marina Plaza

Saudi Arabia

High school or equivalent, Tourism and Hotels

Work experience

Total years of experience: 19 years, 11 months

restaurant manager

January 2019 - Present

Alaa Al Din Restaurant LLC Marina Plaza

Dubai, United Arab Emirates

January 2019 - Present

• Oversee all restaurant operations to ensure seamless service delivery and efficiency.
• Uphold outstanding customer service standards, fostering a welcoming atmosphere for guests.
• Recruit, mentor, and develop a high-performing restaurant team to enhance service quality.
• Address and resolve guest inquiries swiftly, ensuring satisfaction and loyalty.
• Adhere to budgetary constraints for food and payroll, optimizing resource allocation.
• Implement strategic sales initiatives to exceed revenue targets and drive profitability.
• Collaborate with the Food and Beverage team to create innovative and appealing menus.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

food and beverage outlet manager

June 2011 - August 2018

INTERCONTINENTAL CITY STARS

Cairo, Egypt

June 2011 - August 2018

• Managed P&L to optimize profitability and drive revenue growth in a competitive market.
• Conducted market benchmarking and SWOT analysis to identify opportunities for improvement and innovation.
• Engineered menus that elevated customer satisfaction while maintaining high food and hygiene standards.
• Implemented effective cost control measures to enhance operational efficiency and reduce waste.
• Fostered a customer-centric culture, ensuring exceptional service and loyalty.
• Oversaw mass production and delivery management, ensuring timely service without compromising quality.
• Trained and motivated staff, promoting team building and enhancing overall performance.
• Developed efficient scheduling and forecasting strategies to maximize productivity and minimize downtime.
• Led successful restaurant openings, focusing on innovative equipment and kitchen designs.
• Established loss prevention protocols to safeguard assets and minimize shrinkage.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

January 2008 - January 2010

January 2008 - January 2010

January 2006 - January 2008

January 2006 - January 2008

January 2003 - January 2004

January 2003 - January 2004

Head waiter

-

club lounge

-

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

assistant Manager

-

-

• Successfully promoted to Outlet Manager in 2012 for the launch of the Intercontinental Lounge, demonstrating strong leadership and operational skills.
• Oversaw day-to-day restaurant operations, ensuring exceptional service quality and guest satisfaction.
• Developed and implemented innovative menu offerings that enhanced the dining experience and increased customer engagement.
• Trained and mentored staff, fostering a collaborative team environment that improved service efficiency.
• Leveraged strong communication skills to build relationships with guests, resulting in repeat business and positive reviews.
• Managed inventory and cost control, contributing to the overall profitability of the outlet.
Job role:
Accounting and Auditing

Assistant

-

-

Job role:
Administration

Head Waiter

-

-

Job role:
Customer Service and Call Center

Senior Waiter

-

-

Job role:
Customer Service and Call Center

Team Leader

-

-

Job role:
Customer Service and Call Center

Education

of Tourism

June 2001

June 2001

High school or equivalent, Tourism and Hotels

Egypt

of Tourism

June 2001

June 2001

Bachelor's degree, Hospitality And Hotel Management

Egypt

Tourism & Hotels

Skills

CONSULTING

Expert

COST CONTROL

Expert

GESTIóN

Intermediate

HUMAN RESOURCES

Expert

LANGUAGES

Expert

BUDGETING

Expert

DECISION MAKING

Expert

FOCUS

Expert

FINANCIAL

Expert

ACADEMIC

Expert

Languages

Arabic

Expert

English

Expert

French

Beginner

Italian

Beginner

Training and Certifications

Training
MBA
Cairo
May 2016
ALDP
IHG Acadmy