Business Process Senior Specialist
Emirates Transport
Total years of experience :16 years, 5 Months
Responsible for assessing and re-engineering business processes across the organizational functions with an aim to improve efficiency and reduce cost through automation, digitization and improving processes
Some key achievements are:
● Identified unbilled invoices due to process deficiencies and implemented automated solutions to prevent further under billing.
● Brought up multi-millions cost saving and generated more revenue.
● Worked directly with the CFO on financial improvement projects (invoicing and collection improvements).
● Managed periodically meetings with the CFO on financial improvement pipeline update.
● Worked closely with the Strategy Department and provided projects update.
● Worked with the business stakeholders and strategy department to build a continuous improvement framework and to provide end-to-end continuous quality improvement.
● Manage the adhoc requests from stakeholders.
● Worked with IT department to identify system requirements in ERP/CRM for business improvement.
● Worked with IT to ensure system implementation as per requirements.
● Worked as a Project Manager on various process improvement projects.
● Lead process change activities and arranged workshops to ensure proper implementation of the new improvement.
● Identify process risks and severity and create risk assessment matrix.
● Introduced a new improvement for vehicle allocation.
● Managed the implementation of process governance workflow.
● Managed Six Sigma projects for school buses preparation / fuel invoicing improvement and performed root-cause analysis to identify wastes and defects.
● Created cross-functional process flows for new improvement.
● Introduced a new approach to improve assets receiving for vehicles.
● Created customer journey process flows and perform root-cause analysis to identify key pain points in the process.
● Identified performance gaps and determined training needs.
● Worked directly with the IT department on process improvement implementation and training.
● Assessed and interpreted customer needs and requirements.
● Provided consultation and worked with the senior management in identifying process improvement opportunities.
● Interacted with internal business units to expand quality discipline in all functional areas of the department.
● Applied Lean Management methodology to improve process performance
and reduce cost.
● Ensured project documentation accuracy and ensured projects completion on time and within scope.
● Created project presentations to update the senior management.
● Lead continuous improvement projects with stakeholders.
● Developed continuous improvement project plan.
● Created Process Classification Framework (PCF).
● Managed and lead the Business Process Improvement team.
● Created end-to-end processes (Quote-to-Mobilize, Invoice-To-Collect, Order-To-Cash, Procure-To-Pay, and Hire-To-Retire).
● Managed project risks, issues, tasks and reports.
● Developed & Identified business process KPIs and controls.
● Perform process observation to ensure new process implementation.
● Roads and Transport Authority (RTA) - Dubai - Corporate Performance
Management (Outsourced in Roads & Transport Authority).
● Worked on Corporate Process Management Software developed by QPR -
(www.qpr.com) and managed changes and new requirements.
● Mapped KPIs into a scorecard model.
● Created KPI graphs/performance charts and dashboards.
● Abu Dhabi Food Control Authority (ADFCA) - Abu Dhabi - Corporate
Performance Management and Process Management Automation
● Mapped processes for ADFCA workflow.
● Provided client training on QPR Application.
● Securities and Commodities Authority (SCA) - Abu Dhabi - Corporate
Primus -AdivisionofComputerNetworkingServices. - Amman, Jordan
● Electronic Disclosure System - for Jordan Securities Commission
● Analysed requirements and designed and implemented Oracle Database.
● Prepared the "Design Document".
● Performed System functional/unit testing.
● Held Client and end user training.
● Prepared System documentation.
OptimizaSolutions - Amman, Jordan
* E-Hope (Hospital Management System).
* Medlabs project (Medical processes and Modules).
* Parliament Management System - Oracle System.
TechnosysIT Systems - Amman, Jordan
* Advanced Insurance Management System) -
Qatar National Project Management) deployed in the state of Qatar.
* Provided Technical &
courses: CERTIFICATIONS Lean Six Sigma Green Belt Certification Institute: The Council for Six-Sigma Certification (CSSC).