Customer Care Team Leader & Trainer.
onecard
Total years of experience :14 years, 9 Months
Manage a monthly evaluation for each one of my team members.
Organize a weekly report for my team members to score them for their attendance, work quality & quantity through our support tools (E-Mails-Chats-Tickets & Calls).
Organize an observation sheet monthly for each one of them; it depends on their mistakes during the month.
Organize an evaluation for my team members regarding their attitude, work quality, work quantity, punctuality, communication skills, team work, self-improvement & initiative.
Worked as a work force by managing attendance schedule for the team and vacations.
Train new comers how to handle them by taking all of the products knowledge & how to use all of the support tools accurately, revising their work on them & Handling the high level problems & inquiries.
Handling Online chats, Tickets, E-Mails & Phone calls from all over the world.
