A.V.P. & Branch Manager
Union National Bank - UAE
مجموع سنوات الخبرة :35 years, 5 أشهر
* Providing high standards of service delivery to branch customers, build up strong and continuous relationship with them to achieve stipulated customer satisfaction levels.
* Ensure adherence to bank policy / procedure and monitoring relative deviation to achieve business risk free portfolio, and to ensure an acceptable audit rating.
* Managing Effectively all elements inside the branch related to staff, to ensure achievement of present standards of targets.
* Managing the overall branch process to ensure resolution of problems within stipulated time frames.
* Preparing action plans and tracking measurements mechanism to ensure that branch cross selling targets are achieved towards profit maximization.
* developing customers interview plan at platform area and analyzing feedback to ensure all customer complaints are promptly and satisfactorily addressed & resolved.
* Tracking and analyzing monthly branch performance and customer attrition to achieve predecided branch financial targets.
* To suggest improvements in systems, products, etc...., to improve the image of the bank in the market.
• Improving bank image and enforcing bank identity.
• Efficient external & internal delivery channels.
• Achieving the highest level of services (competitive, efficient, and reliable).
• Support increasing number of products per customer (intensive & cross selling).
• Provide support to Main branch managers and Network channels in marketing to high value customers.
• Retaining and enlarging customer base to increase sales and product revenue.
• Achieving customer loyalty.
• Set agreed overall business and market plans budget and targets for the Hub and its Network of delivery channels with Head of NDC and operations and LOBs.
• Managing cost to achieve branches efficiency.
• Ensure proper management of branches’ balance sheet (ALM).
• Achieve the Hub Branch’s financial, service, and other performing targets and support and monitor the Hub’s network in achieving their targets.
• Ensure the implementation and alignments to QSS.
• Participating in introducing new products.
• Ensure continuous process improvement.
• Monitor and enforce adherence to bank and regulatory authorities’ procedures and ensure that money laundry regulations are properly adopted.
• Setting a relevant training plan through identifying the available staff competencies.
• Work on staff motivation, team building, and communication across the Hub and its network.
• Creating clear staff career path.
• Creating a 2nd line management.
• Minimizing the operational error.
• Enhancing risk culture among all staff.
• Provide management in the Hub and Network with timely instructions, resolutions, and guidance on problem issues and risks arising.
• Contribute in negotiating NPL cases and follow up settlement procedures.
♦ Managing Front Office Department Activities through Head of Customer Service section and Head of Cash section to set and implement the marketing and selling plans, to ensure that performance is according to service level standards (QSS), and to facilitate any obstacles and problems to achieve agreed branch business plan and customers satisfaction.
♦ Achieving the highest level of services (competitive, efficient, and reliable).
♦ Retaining and enlarging customer base to increase sales and product revenue.
♦ Increasing number of products per customer (intensive selling and cross selling).
♦ Managing marketing activities and sales plans and seeking new business opportunities.
♦ Achieving customer loyalty.
♦ Set agreed, distribute, follow up, and ensure the implementation of the business plan objectives among all Front Office staff.
♦ Ensure the implementation and alignment to QSS.
♦ Discuss and prepare enhancements to implemented processes and risk controls.
♦ Adherence to both internal & external procedures and regulations in order to mitigate operational, financial, and reputation risks.
♦ Ensure the assigned targets are properly communicated and distributed to all staff.
♦ Monitor achievements of business plan, define variances, and take corrective actions through regular meetings with all staff.
♦ Propose investment solutions to internal and external customers and propose enhancements and new ideas to LOBs out of interaction with customers.
♦ Ensure implementing regulatory requirements in terms of CBE ant internal audit regulations and instructions.
♦ Follow up and monitor customer service staff performance to ensure quality of service rendered according to agreed service level standards.
♦ Pay visits to existing and potential customers, and market special offers and services tailor made by LOBs to corporate customers as well as individuals within the branch customer target segment.
♦ Negotiate, propose and raise issues to develop new products, services out of close interaction with staff and customers.
♦ Authorizing & issuing Draft & Certified checks.
♦ Authenticating, sending, and receiving transfers between banks according to customer’s requests.
Manage Portfolio of stocks for clients.
Manage day to day business for credit clients.
♦ .Granting secured and non-secured lines of facilities within the personal loans programs.
Maange & audit customer T.D.
Manage all cash transactions and inventory in the Cash Unit.
Excute & audit all customer's tranactions through the counter of he Branch.
Almeda Educational Services - Online - USA
Profissional / Practitioner Diploma