Sameh Youssef PMP MBA ICP, Managing Director

Sameh Youssef PMP MBA ICP

Managing Director

IMS (Innovation Management Solutions)

Lieu
Egypte - Le Caire
Éducation
Master, Master in Business Adminstration (MBA)
Expérience
23 years, 9 Mois

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Expériences professionnelles

Total des années d'expérience :23 years, 9 Mois

Managing Director à IMS (Innovation Management Solutions)
  • Egypte - Le Caire
  • Je travaille ici depuis novembre 2017

IMS offers Technology and business solutions through its core team, the role is to manage the E2E operation within IMS including the delivery, operations and administration of all the projects delivered by IMS.

Business Director à ECCO (Egyptian Contact Center Organization)
  • Egypte - Le Caire
  • août 2017 à octobre 2017

ECCO provides a full Contact center solution to its onshore and offshore clients, the role is to manage the full delivery and administration of the business operations.

Vice President - Operations à World Business Network (WBN)
  • Émirats Arabes Unis - Dubaï
  • juin 2014 à juillet 2017

Established in 2012 in Dubai, UAE with its main activity being in the IT consulting, Market Research, and Managed Services activities. The company took on major multimillion dollar projects, those included Government funded projects, and private development projects.

VP - ECM, Dubai (UAE), from June 2014 - Present
Reports to: Chief Executive Officer

Based in the UAE I joined the company in June 2014 to manage the operations department, with multiple operations in UAE, Egypt, Jordan & Kuwait for Government and Telecommunication sector clients.

Senior Manager - Lifecycle Management à Emirates Integrated Telecommunications Company, PJSC (DU)
  • Émirats Arabes Unis - Dubaï
  • novembre 2006 à juin 2014

Du is a $ 1.1 Billion telecom company based in the UAE, du launced its services in 2007 offering mobile and fixed services reaching 48% market share by 2012 (6M active Subscribers)

Senior Manager - LifeCycle Management, Dubai (UAE), from 2008 - June 2014
Reports to: Vice President - Customer Operations

Based in Dubai, UAE, Launching and Managing the lifecycle management team (Telemarketing Operations, Customer Retention, Bulk SMS and Email and Document management Depts), with budget responsibility of 56M AED ($ 15 Million)
Ranked in the top 5% across the company based on the annual performance appraisal
Ranked 32 accross managers within the company based on Gallup survey

Main achievements:
• Received a Thank you letter from the CEO of Du for the dedication and commitment toward du.
• Recognition for the support provided during the UAE national mass recruitment in 2011 from HR VP.
• Awarded the “Great Manager” award for the year 2011 in du during the 5th annual celebration in March 2012 for over-achieving the sales and employee engagement targets.
• Awarded the “Innovative Idea” reward on June 2012 by the HR EVP.
• Winner of the “UAE national day competition” in 2011 & 2012
• Awarded the “Innovative Idea” reward on June 2013 by the HR EVP.

Acting Manager - First Class à Mobinil
  • Egypte - Le Caire
  • septembre 2000 à novembre 2006

Reports to: Customer Operations Senior Manager

Responsible for the First Class and VIP team providing the inbound and outbound telemarketing services for 5% of the customer base generating over 25% of the total revenues

Main Achievements:
• Mobinil Recognition from the Customer Service Director for the outstanding performance
• Several Recognitions for achieving the best monitoring & upseling results and the contribution in handling Crises
• Recognition for Managing the First Class Team with best team results from the Customer Service Senior Manager

Project Manager à Egyptian Company for Mobile Services (MOBINIL)
  • Egypte
  • août 2005 à décembre 2005

Éducation

Master, Master in Business Adminstration (MBA)
  • à University of wolverhampton
  • août 2017
Diplôme supérieur, Executive Diploma in Business Management
  • à Pearson UK
  • janvier 2017

Management Diploma

Baccalauréat, Accounting
  • à Cairo University
  • juin 2000

courses: Harvard Manage Mentor course – 2013 Post Graduate study

Specialties & Skills

Process Development
Project Management
Retention
Customer Service Management
Management
CONSULTING
CUSTOMER Service and support
GOVERNMENT
MARKET RESEARCH
TELECOMMUNICATIONS
MARKETING

Langues

Arabe
Expert
Anglais
Expert

Adhésions

Project Management Institute
  • Member
  • September 2016

Formation et Diplômes

ICAgile Certified Professional (ICP) (Certificat)
Date de la formation:
January 2017
Project Management Professional (PMP) (Certificat)
Date de la formation:
November 2016
Valide jusqu'à:
November 2019
Harvard Manage mentor (Certificat)
Date de la formation:
December 2013
Valide jusqu'à:
January 9999

Loisirs

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