سامح عوض

- Currently working with a team of 15 members & heading IT Infrastructure Projects including MTB Project (the New Airport) & other projects.
- Spearheading planning & budgeting of IT infrastructure, control of capital costs, technology implementation, transition, and service delivery.
- Creating execution roadmaps for purchases, budget controls, IT infrastructure, security, crisis/disaster & business continuity plans, solution development/implementation to reduce overall operational costs of resources, infrastructure, and applications.
- Implementing new technologies & undertaking automation initiatives for optimizing cost & resources, enhancing productivity, & generating new business opportunities.
- Liaising with vendors for procurement of IT infrastructure services, key service lines for problem resolution; monitoring vendor performance.
- Defining & communicating corporate plans, policies, & standards for the organization for acquiring, implementing, & operating IT systems.
- Developing an alignment between business/technology plans & strategic initiatives at the top level.
- Leading, directing & monitoring cross-functional teams of designers, contractors & subcontractors & monitoring their performance & profess; involved with CMA (Contract Management) teams.

Highlights:
- Implemented operations standards & best practices for converting the airport to a fully automated service provider.
- Liaised with prominent IT infrastructure vendors such as Cisco, EMC, VMware, IBM and Schneider Electric; signed Enterprise Level Agreement (ELA) for providing infrastructure services.
- Provided technological direction; proposed budgets for programs and projects, purchases, and upgrades, supervised computer specialists and IT workers and presided over IT Information related projects.
- Developed IT strategy focused on immediate accomplishments for the forthcoming years; drove changes in the system for transforming IT from business utility to business driver & generator.

- Managed Advanced Service Delivery & involved with solving customer problems, resolving customer complaints, major incidents & outages.

- Improved customer satisfaction on Advanced Service Delivery by implementing measures such as weekly, monthly and quarterly business review & applying ITIL operation model.
- Achieved revenue increase of 12-20% in Advance Service Delivery.

- Led a team of 14 members for providing Delivery & Support services on Cisco products across Gulf region including countries like Kuwait, Qatar, Oman, and UAE.

- Received Employee of the Year Award, in FY 2007-08.

Led major solutions delivery for Cisco service provider customers, strategies implementation, & ensured project activities execution according to the plan & satisfying relevant stakeholders:

- Provided network consultations, designed, engineered, deployed and tested of Cisco-based network
solutions for strategic service provider’s customers in gulf region
- Excellent problem management and customer service skills to ensure the smooth operation of the customers network in order to provide maximum performance and availability.
- Significant large-scale project implementation for strategic customers.
- Pro-active meetings with existing customers on a regular basis to review service effectiveness, build the customer relationship, and probe for opportunities to expand the customer’s service
- Deliver Technical Trainings covering various Cisco technologies.
- Communicate the features; position the competitive advantages and customer benefits of the products and solutions to solve customer problems.
- Build & maintained in-depth account relationships, identified new opportunities within new and existing customers, and increased customer satisfaction.

Ran the day-to-day division operations ensuring the business plan execution is efficient and profitable, determined long-range objectives to meet business operation expectations:

- Responsible for Technical sales daily bases activities, find new solution that satisfy customer’s expectations.
- Provide highest level of product Technical knowledge to all direct sales activities.
- Initiate proposals for creative integrated solutions.
- Responsible for designing, installing, maintaining and supporting wide range of Cisco products.
- Identify new opportunities within new and existing customers.
- Build in-depth account relationships.

- Provides high-level technical support for strategic customers.
- Creates and maintains network documentations.
- Maintains hardware and software standards.
- works projects as needed in order to upgrade to new and/or improved communication equipment and procedures.

Installation and configuration network security softwares on enterprise companies,
- Project manager of network security project at:
-Arab Bank
-Islamic Arab Bank
-participating on Jordan Telecom security Project.

Jordan Mobile Telephone Services (FAST LINK) : At the systems section in the engineering department, from 16/6/2002 to 15/8/2202. The training included :
• An introduction to GSM, BSS hardware, its commissioning , expansion and integration .
• Troubleshooting hardware problem like path-balance issues and dealing with faulty modules .