Enterprise Systems Engineer
Abu Dhabi Ports Group
مجموع سنوات الخبرة :14 years, 11 أشهر
- Manage, design and administer Microsoft SCCM software with all related
functionality like patch management, applications packaging/deployment,
integrating imaging activity.
- Antivirus orchestrator administrations, EDR Onboarding, compliance policies.
- Azure active directory, O365, Endpoint manager, MDM, application
conditional access and restrictions policy.
- Disk encryption using different technologies such as MBAM and Endpoint
manager bit-locker.
- Active Directory, DNS, DHCP, access rights in accordance, security, and
regulatory compliance.
- Develop, harding and deploy standers OS images.
- Migrating endpoints from on-premises AD to Azure AD.
- Perform and test routine system backups and restores.
- Practice system asset management, including maintenance of system
component inventory and related documentation.
- Schedule and perform software, hardware improvements, upgrades, patches,
reconfigurations and purchases.
- Install and configure relevant system components to ensure proper access as
well as data consistency and integrity.
- Respond to and resolve system access and performance issues.
- ESXi Vsphere and VMWare related items.
- Work with different vendors and suppliers to ensure systems stability
- Ensure design of system allows all components to work properly together
- Troubleshoot problems reported by users.
- Make recommendations for future upgrades.
- Analyze and isolate issues and Identify user needs.
- Maintain network servers such as file servers.
- Providing 1st-3rd line Application support to over 1500 internal users
- Providing technical support for users with hardware and software related
problems at Desk visit and/or via email or telephone.
- Software and Application support.
- Manage / Administer Audio/Video conferencing.
• Helping Users to troubleshoot all kind of issues relate it to their PCs on all different type of Operation Systems.
• Support Wireless Routers and DSL Modem such as Aztech, Siemens, Linksys, Sagemcom, Dlinke.
• Support internet Broadband connections such as Gpon, ADSL, WiMax, 3G and 4G connections.
• Support Emails configuration over multiple clients (Outlook, Mozilla thunderbird and Mac email clients).
• Helped user by developing technologies by using existing technologies to speed-up user work.
• Upgraded the presented software and created new software by using different technologies.
• Report to Technical support / officers, daily report about network status and outages
• Report to Tire 3 about daily Network outrages.
• Escalate the broadband fault reports to the regions technical departments.
• Created different documents which help in training.
• Attended the various seminars which help me to increase my knowledge.
Responsible for IT and Pre-sales support of company products (Air conditions and smart televisions) for the whole North region.
• Identifying and making contact with new prospective clients.
• Answering any technical IT questions that clients may have
• Developing sustainable relationships with decision makers.
• Planning, developing, and implementing field sales action plans
• Identifying problem areas to resolve
• Chasing up leads with follow up phone calls.
9/2003 – 6/2009 Bachelor’s Degree in Information Technology Engineering at Private University of Kalamoon (www.uok.edu.sy).