سامر المحارب

• Welcomed guests, managed check-in/out via Opera, and ensured smooth operations.
• Oriented guests about the hotel facilities&outlet events
• Handled credit limits, sorted traces, and completed administrative tasks.
• Maintained professional behavior per company SOPs and handled guest inquiries
efficiently.

• Ensure a welcoming, smooth Arrival & Departure experience.
• Assisted guests with transportation and directions in the city
• Coordinated guest services and maintained a clean, professional hotel entrance.

• Handled guest call requests and report complains to the concerned department and MOD
• Record guest feedbacks and preferences to provide appropriate solutions and alternatives
• Promoted hotel services to maximize guest satisfaction and revenue.