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Samer Alsaiari, Guest Experience Specialist

Samer Alsaiari

Guest Experience Specialist·Huawei

Saudi Arabia

Bachelor's degree, Clinical Psychology

Work experience

Total years of experience: 6 years, 2 months

Guest Experience Specialist

June 2024 - Present

Huawei

Jeddah, Saudi Arabia

June 2024 - Present

Solving and calming customer problems.

● Solving customer problems in accordance with company policies.
● Referring customer issues to the appropriate department.
● Monitoring the escalation of customer issues and following up on their resolution.
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

Customer Service Representative

February 2023 - February 2024

Calvin Klein - Apparel Group - Saudi Arabia

Jeddah, Saudi Arabia

February 2023 - February 2024

Helping customers and ensuring a good service experience.

● Maintaining store presentation and ensuring a clean shopping environment.
● Supporting customers by offering alternatives when items were unavailable.
● Answering questions about products and availability.
Company industry:
Fashion & Apparel
Job role:
Hospitality and Tourism

Customer Service Agent

January 2020 - February 2023

Jarir Bookstore

Jeddah, Saudi Arabia

January 2020 - February 2023

Cross-Selling and up selling techniques, and customer follow-up.

● Greeting customers and providing assistance throughout their visit.
● Maintaining an organized and customer friendly department.
● Handling returns, exchanges, and service requests.
Company industry:
Library
Job role:
Sales

Education

King Abdulaziz University

December 2021

December 2021

Bachelor's degree, Clinical Psychology

Saudi Arabia

GPA (point): 4 out of 5

GPA (point): 4 out of 5

View attachment

Skills

CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
MULTITASKING
Expert
MULTITASKING
Expert
RETAIL OPERATIONS
Expert
RETAIL OPERATIONS
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
KEY PERFORMANCE INDICATORS KPIS
Expert
KEY PERFORMANCE INDICATORS KPIS
Expert
ADMINISTRATIVE SUPPORT
Expert
ADMINISTRATIVE SUPPORT
Expert
TEAMWORK
Expert
TEAMWORK
Expert
CLIENT SERVICES
Expert
CLIENT SERVICES
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
RETAIL EXPERIENCE
Expert
RETAIL EXPERIENCE
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CREATIVITY
Intermediate
CREATIVITY
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
Crowd Management
Vendor Management: Building Strategic Partnerships
Business Financial Planning
Project Management Fundamentals
Crowd Management
Assistant Psychologist Training
Vendor Management: Building Strategic Partnerships
Business Financial Planning
Project Management Fundamentals