سامر شاهين

• Site selection, construction, contract negotiations, and staff development efforts for the opening of the 2 Beirut Pizzeria locations.
• Hired, trained and mentored a Staff of 20
• Applied “franchise” health & safety and hygiene procedures & standards
• Monitoring purchasing, inventory, payroll, allocation of expenses and quality control
• Monitor daily and monthly receipts and expenditures
• Applied food preparation standards to guarantee consistent taste and flavor
• Boasted combined locations’ average daily sales of $1, 800 for 2013

• Ensuring the highest standards of food and beverage service
• Keeping control of food and labor costs
• Ensuring Health & Safety and hygiene procedures & standards are maintained
• Having an in-depth knowledge of all menus
• Responsible for recruiting, training & developing restaurant staff
• Organizing the daily and weekly roasters for the restaurant’s staff
• Dealing with and resolving customer complaints
• Maximizing all business opportunities to drive sales
• Communicating with the kitchen staff to ensure efficient food service
• Monthly and annual budget and planning
• Monitoring purchasing, inventory, payroll, allocation of expenses and quality control
• Monitoring sales and then writing informative reports for the restaurant owners.
• Responsible for average daily sales that exceeded USD 10 thousand

• Developing, implementing and maintaining a business plan for the branch.
• Managing daily supermarket operations
• Staff management, training and payroll
• Product placement, procurement and inventory control
• Interpreting, analyzing and producing sales & financial data.
• Operation status reports, budgeting, troubleshooting
• Developing training programs which help increase employee performance

• Coordinating sales, purchasing, distribution, warehousing and staff costs.
• Focusing on achieving customer acquisition, retention and cross sales.
• Managing the daily activities of the branch.
• Enforcing the company’s policies, principles, and procedures.
• Inspiring and motivating staff.
• Identifying then addressing team training and development needs.
• Coaching and developing staff to do more and better.
• Adherence to regulatory requirements.
• Providing excellent service to customers
• Enhancing awareness of the company branch and brand.
• Liaising with the Area Manager to develop innovative marketing strategies.
• Communicating clear business messages to staff.
• Responsible for dealing with complex and diverse managerial problems.