Samer Fady Aziz Abd el malek

1. Cegedim Dendrite (January 2013-Present)

(OneKey Database Supervisor) I am responsible for the following:
• Train and mentor new and less experienced team members.
• Estimates new projects workload, resources, and plans.
• Share responsibility with Management for processes that fall outside daily operations.
• Analyze the workload for the tasks needed to run the customers projects (as Match & Merge operations, database enrichment, etc.)
• Organize, supervise and follow up the requests from internal and external customers.
• Responsible and accountable of all operations of shift.
• Maintain awareness of existing or potential customer escalation issues
• Create tasks to the team members and assign them according to their capabilities.
• Study all data standards and quality processes, document them, follow up on them on periodical basis
• Responsible for running daily reports to deliver the status of different projects.
• Gather all the projects requirements and how it is impacting the business and set the level of severity accordingly.
• Analyze with the Database Manager the efficiency of its team
• Join conference calls between customers and managers from different teams to determine what is required from our side.
• Support Direct Marketing activities according to local organization

2. LINKdotNET (September 2010-January 2013)

I was responsible for the following:
• Routers installations for DSL service for both visit and call activities as one of the installation team personnel.
• Handling with customers in a good manner for any technical support issues.
• Achieving the most effective and proficient solutions for complex problems.

Light Technology Company (May 2006-August 2006)

As Engineering Trainee, I was trained in: • Introduction to PBX (Private Branch Exchange) phone system.
Technology used: Mitel Technology.

Siemens Ltd. (May 2005-August 2005)
As Engineering Trainee, I was trained in: • Fundamentals of Solaris 8 Operating Environment for System Administrator.
• Introduction to Intelligent Network (IN)

Courses Attend:
• ICDL: (International Computer
• CCNA: (Cisco Certified Network Administrator) attended at ICT.
• VHDL: (Very High Speed Integrated Circuit Hardware Description Language) Attended at Legend Technology Company.
• CDMA2000: (Code Division Multiple Access) Attended at Legend Technology Company.
• Mobile package: (GSM, GPRS, IS-95A, IS95B, CDMA2000, UMTS, LTE) attending at 3 Hands Company.

Language And Computer Skills: