Samer Hasan

Senior Cybersecurity Specialist at Hassad Food

• Qatar - Doha
• My current job since February 2023

IT Systems Engineer at Hassad Food

• Qatar - Doha
• December 2016 to January 2023

1. Proactively ensure the highest levels of systems and infrastructure availability.
2. Secure the network and systems by establishing and enforcing policies, and monitoring access.
3. Manage and Monitors all installed systems and infrastructure (Servers, Switches, Routers, Firewalls, Security Appliances).
4. Participate in the design of information and operational support systems.
5. Perform Servers and Storage Capacity planning.
6. Develop and maintain all network (LAN/WAN) and security documentation.
7. Provide 2nd and 3rd level support for Network, Systems, and Backup.
8. Liaise with vendors and other IT personnel for problem resolution.
9. Plan and perform system backups & restores and maintain central backup systems using Veeam Enterprise Plus.
10. Supervise the setup of the Disaster Recovery site, in a service Provider Data Center, providing high availability for the Systems and remote and Tapes Backup.
11. Supervise the implementation of Security, Breach & Configuration Assessment for the Network and Systems, and installing HP ArcSight Central Logger Project.
12. Supervise the Installation and setup for the Aruba ClearPss for securing the access to the Wireless and Network, and configuring BYOD for the Wireless Access.
13. Managing the EMC 3200, 3300, and 1600 storage systems built on an iSCSI network.
14. Managing the VMware Environment using the vCenter 6.5.
15. Administration of windows server 2012/2016, and windows 10 client environment.
16. Administer and perform performance tuning of server systems IIS, MS Exchange, SharePoint, SQL Server.
17. Perform periodic Operating system and other software updates and patching.
18. Perform Network (TCP/IP) configuration and troubleshooting for servers and Juniper Network devices, Palo Alto Firewall, including site to site and user VPN on Cisco ASA.
19. Configure and administer Alcatel Lucent IP Phones System.
20. Setup, maintain and renew all SSL certificates on devices and systems.

Systems & Networks Administration Specialist at IKEA Amman

• Jordan - Amman
• August 2013 to November 2016

1. Managing the IT Support Contracts and Agreements with Vendors, ensuring the Service and support level provided to the IT infrastructure at the IKEA store.

2. Performing the tendering and Purchase orders for IT project, service change/upgrade, and any hardware needed by IT department.

3. Monitoring and Managing the IKEA Amman Data Center, ensuring the standard operation for the Data Center.

4. Supervise the Installation and configuration for IKEA Amman Active Servers Components:

4.1 Install & Configure IBM Flex System Enterprise having 6 nodes to hold Store Servers.
4.2 Manage IBM Storwize V3700 having the Storage Pools for the Servers.
4.3 Manage TS3200 Tape Library for Servers Backup using Symantec Backup Exec.
4.4 Manage IBM Blade-S having two nodes, used to Backup Critical Servers and Restore Tests.
4.5 Manage the Servers on VMware Environment using vSphere 5.5.
4.6 Administrating Exchange 2010 Environment, and Active directory on Windows 2008 servers.

5. Supervise the Installation and configuration for IKEA Amman Active Network Components:

5.1 Installing two HP10508 Switches and setup IRF between them to have one Core Switch.
5.2 Installing 57 HP5500-24G switches in 11 IRF having 40G uplinks to core Switch.
5.3 Installing two HP 830 Wireless Controllers working as A/S controlling 45 HP MSM460 AP’s, implementing the BYOD for the wireless Access.
5.4 Administrating the HP IMC 7.1 to control and Manage the Store Network.
5.5 Configuring Cyberoam CR200iNG as Internet and Antispam for inbound & outbound Mails, and Cyberoam CR750iNG-XP as IPS between the Core Switch and Blade Center.
5.6 Configuring two HP F1000 as Network Edge Firewall having the VPN Tunnels for other Stores and VPN Clients, and NATing the Store Services.

6. Supervise the Physical installations for CCTV, Access Door, Intrusion Alert System, People Counting, and Queuing System, the systems operation and Tuning.

Senior Network Engineer - CCNP at Royal Jordanian Airlines

• Jordan - Amman
• April 2007 to July 2013

 Install and Configure Network Equipment’s and test their functionality.
 Provide and deploy solutions for network links redundancy and backup.
 Monitor Network performance and network links, and respond for alarms.
 Voice Recording Systems administration.
 Wireless Network Support and administration.
 Call Manager Configuration and administration.
 Provide support for general network problem determination and resolution during normal business hours. Troubleshoots complex issues in distribution and access networks. Works directly with vendor/manufacturer technical support to isolate and resolve hardware and configuration issues.
 Coordinates all phases of multiple, complex network projects. Consults with users / departments to determine communication needs. Implements related business processes.
 Participates in the development and testing of complex network diagnostic tools and applications.
 Provides back up support for Corporate and remote systems and requests for assistance.