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Samer Hasan, Help Desk Support

Samer Hasan

Help Desk Support·Albeek Company

Kuwait

Bachelor's degree, Computer Engineering

Work experience

Total years of experience: 2 years, 1 months

Help Desk Support

January 2022 - January 2024

Albeek Company

Irbid, Jordan

January 2022 - January 2024

I have a background in computer engineering and experience in IT and technical support. I can diagnose and solve hardware, software, and network issues, install and configure systems, and provide user support both remotely and on-site. I’m familiar with Windows systems, Microsoft Office, networking basics, and troubleshooting common IT problems. I also have experience supporting POS systems and handling maintenance for computers and printers.

I always focus on providing fast and reliable support to ensure smooth daily operations.
Company industry:
IT Services
Job role:
Information Technology

Education

Yarmouk University

December 2024

December 2024

Bachelor's degree, Computer Engineering

Jordan

GPA (rating): Good

GPA (rating): Good

The Computer Engineering Department at Yarmouk University (est. 1993) is ABET-accredited and offers a balanced program in software, hardware, embedded systems, AI, and IoT. I gain hands-on experience through modern labs, a mandatory 4-month industrial training, and a two-semester graduation project. I am well-prepared for careers in software development, networks, embedded systems, cybersecurity, and advanced studies.

Skills

Web Development
Intermediate
Web Development
Intermediate
ASP.NET
Expert
ASP.NET
Expert
Oracle
Beginner
Oracle
Beginner
JavaScript
Intermediate
JavaScript
Intermediate
SQL Server
Intermediate
SQL Server
Intermediate
HTML
Expert
HTML
Expert
SQL
Intermediate
SQL
Intermediate
C#
Intermediate
C#
Intermediate
Science
Intermediate
Science
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
COMPUTER ENGINEERING
Expert
COMPUTER ENGINEERING
Expert
COMPUTER NETWORKS
Intermediate
COMPUTER NETWORKS
Intermediate
HELP DESK SUPPORT
Expert
HELP DESK SUPPORT
Expert
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
RELIABILITY
Intermediate
RELIABILITY
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Expert
TROUBLESHOOTING PROBLEM SOLVING
Expert

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Training
Web Development
Orange
Aug 2024